Pickup Delivery Date Pickeasy
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I moved from Zapiet to this app thinking it would be an upgrade, but it turned out to be a complete waste of time. Their team had full access to my store and handled the entire setup, yet during installation, they nearly crashed the site by disabling all key functions, including the “Add to Cart” button. I had to restore my previous theme just to bring the store back online. Even worse, their configuration allowed customers to place orders without being charged the correct shipping fees, leaving me to cover the shipping costs out of pocket to protect the customer experience. When I contacted them for help, they simply said they didn’t have the ability to support at the moment. Extremely disappointing experience. I am reverting back to Zapiet and now have to reinstall and reconfigure everything from scratch.
Hi Karthick, This is Siva from the Pickeasy app team. I sincerely apologize for the inconvenience you faced while using our app. I truly regret the experience you had, and I take full responsibility for it. I would really appreciate it if you could give me one last opportunity to make things right. I’ll personally get on a call with you to help with the entire migration setup, ensure everything is configured correctly, and stay on the call until it works perfectly as per your needs. I also noticed that you were trying to connect your UPS shipping carrier with Pickeasy. Unfortunately, at the moment, Pickeasy doesn’t support live carrier integrations. I completely understand that this should have been communicated more clearly. The reason behind this is that adding live carrier support within Pickeasy introduces additional complexities to our advanced rate rules. That’s why we have a dedicated app built specifically to handle live carriers and their rate calculations efficiently. I genuinely hope you can give us this one last chance to assist you with both apps and ensure your complete satisfaction. We value every one of our customers, and your trust means a lot to us. As a growing team, we’re committed to doing whatever it takes to make things right. We truly appreciate your support and understanding. Warm regards, Siva Pickeasy | Logbase.io
Works perfectly, Kumar even help me set it up. I tried a lot of date picker apps and this one is by far the best!
Thank you for the wonderful review!
The rep was able to troubleshoot our issue and also provide explanation on what occurred which is helpful.
Thank you for the wonderful review!
Looking for an app that is setup to work correctly within shopify that covers all the points. Look no furthter. Kumar is just excellent.
Thank you for the wonderful review!
Very helpful!!
Thank you for the wonderful review!
Just what I was looking for. I had some changes I wanted to make that were too complicated for me to do so had a zoom call, shared my screen and they sorted all the changes to suit me within a few minutes. Excellent customer service.
Thank you for the wonderful review!
Great app at a great price - Support helped out immediately in setting everything up. 5 stars all the way!
Thank you for the wonderful review!
Really needed something to help manage curbside pick ups and this is perfect. Integrated well with our theme and was able to get some lil' tweaks done with a quick chat. Def. recommend!
Thank you for the wonderful review!
Fantastic app and wonderful support in helping get the app set up - highly recommended. I'm fairly new to shopify so this support was fantastic
Thank you for the great review.
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