OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
185
chart
#349
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
28%
-
Less than a year
71%
-
More than a year
0%
Reviews Summary
The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have highlighted the significant time savings in customer service hours spent on order editing, seamless self-service for customers, intuitive user interface, straightforward setup process, and responsive support team. The app has been described as a game-changer, a must-have for any eCommerce business looking to streamline post-purchase operations, boost team efficiency, reduce customer support queries, and increase revenue through upsells. Customers appreciate the ability to edit orders easily, reduce friction, improve customer satisfaction, and have full control over their orders post-purchase. The app has been commended for its impact on reducing customer service tickets, increasing cart value, and providing a smooth user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 7, 2025
Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.
May 5, 2025
Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!
April 25, 2025
OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!
April 22, 2025
Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.
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