OrderEditing.com
Let shoppers edit address, edit orders, cancel order, & upsell
Rating
5.0
feedback
268
chart
#406
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
25%
-
Less than a year
71%
-
More than a year
1%
Reviews Summary
The Order Editing app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its exceptional customer service, ease of setup, and time-saving features. The app has been described as a game-changer that significantly reduces customer service tickets, improves the overall customer experience, and generates additional revenue through post-purchase upsells. The support team, including individuals like Hamish, Paul, and Lachie, has been highlighted for their responsiveness, knowledge, and dedication to helping users succeed. Overall, the app is highly recommended for its seamless implementation, user-friendly interface, and the valuable support provided by the team.
Highlights
Review RSS Feed
All reviews
Feb. 13, 2026
We were using another app before this, but every brand I shopped with seemed to be using Order Editing. Naturally, I had major FOMO, so I decided to give it a try… and it was love at first edit. It’s only been a few weeks, and it has already saved our team hundreds of support tickets. My favourite feature is the upsells, especially the free shipping threshold upsell. IYKYK. They’ve been converting ridiculously well since we made the move, and we were even able to ditch our separate upsell app completely. Yes, the tech is amazing and the integration was seamless. But the real difference is the team. Their support is next level. You can tell they genuinely care about building the best product possible and actually driving ROI for their customers. That’s been clear in the results we’ve achieved in such a short amount of time. If you want to free up your team’s time, increase AOV, and improve your CX, Order Editing is the way to go.
Feb. 12, 2026
We’ve had a really great experience using this app so far. It’s been easy to navigate, intuitive to set up, and the functionality has been smooth on our end. Jacques has been incredibly helpful throughout the process. He’s responsive, proactive, and quick to troubleshoot whenever we’ve had questions. Highly recommend!
Feb. 11, 2026
Excellent customer service and help setting up the app - I wish all app's had this level of setup and assistance getting up and running. We expect this to be a fantastic addition to our site, and thanks Hamish and his team for the great work so far!
Feb. 5, 2026
Order Editing has changed the game. Reducing address issue headaches and increasing upsell value. Super thankful for this app, and Lachie made the onboarding as seamless as you could ever want.
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