OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
254
chart
#392
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
25%
-
Less than a year
71%
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More than a year
2%
Reviews Summary
The Order Editing app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ease of use, user-friendly interface, cost-effectiveness, and the exceptional support provided by the Order Editing team. The app has been described as a game-changer, helping to reduce customer service tickets, increase upsell revenue, and improve the overall post-purchase experience for customers. The team behind the app, including individuals like Hamish, Pauly, Erin, and Lachie, has been highlighted for their responsiveness, knowledge, and dedication to helping users succeed. Overall, the app is highly recommended for its ability to streamline order management processes and drive positive results for ecommerce businesses.
Highlights
Review RSS Feed
All reviews
Dec. 18, 2025
Hamish, Pauly and the entire Order Editing Team deserve more than 5 stars. From start to finish they've made the experience with their app a breeze! All initial contact prior to onboarding felt super easy, probably the most chill collaboration I've experienced when it's come to integrating a new program within the business. Onboarding and beyond has also been just as easy; Paul was and continues to be super supportive. He's got a wealth of knowledge that was invaluable during set up. The app itself has exceeded all expectations, no qualms. Easy to navigate, user friendly, cost effective and the team is just a message away if you ever need them. We implemented the app a week out from our busiest sales period of the year which was a scary thought. Fear not, there were no issues even with some insane web traffic. Within 30 days we've seen a fair decrease in ticket volume and an increase in upsell revenue without even using the app to its full capability. Connecting with OE was a breath of fresh air. Keep up the epic work guys.
Dec. 12, 2025
Order Editing has been fantastic for us. It has helped us both save money and generate additional revenue. Their team is incredibly responsive and helpful. Every time I have had a question, they have jumped on a call to get everything set up properly. I would 100 percent recommend this app.
Dec. 11, 2025
A great app with fantastic support. The revenue we've created form using Order Editing is crazy, and how native it looks on our site is a major reason we love the app so much.
Dec. 10, 2025
We’ve had amazing results since switching to order editing! It’s been a total game changer - super easy to use and has improved our customer experience across all regions. A special shoutout to Paul and Hamish for their support. They’ve been so helpful throughout the entire setup and Paul went above and beyond to help us successfully launch in our other regions. Highly recommend this app and the team behind it!
Dec. 10, 2025
Order Editing does what it says on the tin, allowing customers to correct and amend errors in the shipping address, cancel their orders if they need to, add or remove products. Also it works with our 3PL integration even though the 3PL software pulls our orders the moment they are placed (by delaying the order on our side not the WMS side if you're wondering how). That would be enough. However it also then pays for itself many times over by enabling post-purchase upsells. Upsells which do not reduce conversion rate! And if that were not enough, if you're on the Plus plan as we are then you get direct slack access to the app developers who are incredibly helpful and responsive and who somehow manage to cover all timezones among their small team! Well done OE team you've created an app that solves a customer pain point while paying for itself
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