OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
170
chart
#432
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
-
Less than a month
29%
-
Less than a year
68%
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More than a year
0%
Reviews Summary
The Order Editing app has received overwhelmingly positive reviews from eCommerce merchants who have installed it on their online stores. Users have highlighted the significant reduction in customer service tickets, improved efficiency in post-purchase order edits, and increased cart value due to the app's features. The seamless integration with Shopify's checkout style, responsive support team, and the ability to suggest additional products during the editing process have been praised. Merchants appreciate the self-service order editing capabilities, streamlined customer support processes, and the positive impact on customer satisfaction and revenue generation.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 3, 2025
The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.
March 24, 2025
A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!
March 23, 2025
Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features. The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.
March 12, 2025
The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !
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