Order Editing & Upsell
Self-service editing of order items for Shopify customers
Rating
5.0
feedback
53
chart
#295
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
8%
-
Less than a month
42%
-
Less than a year
49%
-
More than a year
0%
Reviews Summary
The Order Editing app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ability to reduce customer service tickets, provide upsell opportunities, and streamline order editing processes. The founders, Hamish and the team, are highly praised for their exceptional support, quick response times, and willingness to customize settings to fit individual store needs. Customers appreciate the ease of use and the significant impact the app has on improving efficiency and customer satisfaction. Some users mentioned minor clunkiness in the app interface but overall found it to be a valuable addition to their Shopify store.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 23, 2024
Stoked with this app - we probably don't have to hire another cx role due to installing this. Hamish and the team were super helpful with install.
June 18, 2024
I absolutely love this app! It’s incredibly user-friendly and has improved customer happiness and allowed me to free up time within my business. The features are exactly what I needed to integrate into my ecommerce store. The customer support team is also top-notch, always quick to respond and very helpful. Highly recommend!
June 16, 2024
I have been using Shopify now for 5 years and seen plenty of apps come and go and raised lots of support tickets in that time. I have NEVER had the amazing support and personability offered to me by Hamish and the Order editing team. They actually work to find a solution for you and suggest things to improve your store rather than just fixing a problem. Aside from the 10/10 customer support, order editing and changing addresses is a feature that will become standard in eCommerce stores. In our first week we already had 70 customers change/confirm their shipping address after purchase, so we have saved that in tickets and/or order that we would need to re send because it is never the customers fault when they put in the wrong address as we all know... Very happy we have this implemented before BFCM. Highly recommend!!
June 15, 2024
What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.
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