OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
233
chart
#341
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
27%
-
Less than a year
70%
-
More than a year
0%
Reviews Summary
The reviews for the Order Editing Shopify App are overwhelmingly positive, with users praising its ability to reduce customer service tickets, improve customer experience, and increase upsell revenue. Users appreciate the seamless integration process and the responsive support team. The app has been described as a game-changer, saving time for customer service teams, empowering customers to make changes themselves, and driving additional revenue through upselling. However, there was one negative review mentioning difficulties in implementation and issues with the upsell feature not working as intended.
Highlights
Review RSS Feed
All reviews
Sept. 9, 2025
Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.
Sept. 8, 2025
I’ve been using the Order Editing app and it’s really useful. Before, if a customer made a mistake or wanted to add something after placing an order, I had to cancel and create a new one which was a headache. Now they can just edit their order directly, and it updates smoothly without messing up my inventory or payment tracking.
Sept. 8, 2025
The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.
Sept. 4, 2025
Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue. The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support. We highly recommend this app for any team looking to boost efficiency and drive results.
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