Rating

5.0

feedback

185

Reviews

chart

#349

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    28%
  • Less than a year
    71%
  • More than a year
    0%

Reviews Summary

The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have highlighted the significant time savings in customer service hours spent on order editing, seamless self-service for customers, intuitive user interface, straightforward setup process, and responsive support team. The app has been described as a game-changer, a must-have for any eCommerce business looking to streamline post-purchase operations, boost team efficiency, reduce customer support queries, and increase revenue through upsells. Customers appreciate the ability to edit orders easily, reduce friction, improve customer satisfaction, and have full control over their orders post-purchase. The app has been commended for its impact on reducing customer service tickets, increasing cart value, and providing a smooth user experience.

Highlights

Time-saving and efficiency improvement in customer service
Seamless self-service for customers
Responsive support team
Revenue increase through upsells
Improved customer satisfaction and control over orders

Rating Breakdown

  • 5
    100% (185 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 7, 2025

Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 5, 2025

Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2025

Great product and team support behind it. Would recommend!

Store

Sculpd

Using app

4 months

Total reviews

4

Average rating

4.3

5 / 5 Share

April 25, 2025

OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!

Store

Forme

Using app

About 2 months

Total reviews

16

Average rating

4.8

5 / 5 Share

April 22, 2025

Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.

Store

Maebe

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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