OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
249
chart
#392
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
25%
-
Less than a year
71%
-
More than a year
2%
Reviews Summary
The reviews for the Order Editing Shopify App are overwhelmingly positive, highlighting its effectiveness in reducing customer care tickets, improving post-purchase experiences, and generating additional revenue through upsells. Users appreciate the intuitive interface, seamless integration, and the dedicated support team that is responsive and helpful. The app has been described as a game-changer, saving time for customer service teams, increasing efficiency, and providing customers with more control over their orders. However, there was one negative review mentioning difficulties in implementation and issues with post-purchase upsells not working as intended.
Highlights
Review RSS Feed
All reviews
Nov. 14, 2025
Order Editing has been an incredibly helpful addition to our site experience. Since bringing it on, we’ve noticed a meaningful reduction in customer care tickets, especially around order updates, address changes and forgotten discount codes. The app is simple, intuitive, and makes things easier for both our team and our customers — a win-win. We’re also so grateful for Hamish and his team. They’ve been thoughtful, responsive, and genuinely wonderful partners throughout the entire process. It’s clear they’re committed to creating a seamless experience and supporting their clients every step of the way. We highly recommend OrderEditing to any brand looking to offer a smoother, more flexible post-purchase experience.
Nov. 11, 2025
110/10 customer service. Extremely friendly, prompt, kind and helpful. Application is easy once you get the hang of it. But when you need assistance, they're on it right away and respond within the day and usually fix it for you if they have the permissions. Do recommend.
Nov. 11, 2025
Excellent app and great team who is there to support you every step of the way. Our customers are consistently making edits using the post purchase interface and it saves our CX team a ton of time. Even better? The post purchase upsell has paid off big time. A must have for your store.
Nov. 7, 2025
We recently completed our Order Editing integration and the service experience was outstanding. Pauly (Head of APAC) led us through the entire setup with exceptional responsiveness and clarity. Pauly made himself available at all times, problem-solved quickly and ensured our workflows were optimised, not just “switched on”. His support transformed a complex operational requirement into a smooth, well-structured process. In addition to the set up process, our customers are now able to self-serve which has not only improved our customer journey experience, but reduced our CS teams valuable support hours. Highly recommend the Order Editing app and team, truly five-star service. Thank you so much Hamish and Pauly, very appreciative!
Oct. 27, 2025
The Order Editing app has been a game changer for our store. It’s incredibly easy to use and saves us time when customers need to make changes after checkout. The interface is clean and intuitive, and the support team is fantastic, quick to respond and genuinely helpful. It’s made our post-purchase workflow smoother and our customers happier. Highly recommend to any Shopify store looking for flexibility and better order management
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