OrderEditing.com
Let shoppers edit address, edit orders, cancel order, & upsell
Rating
5.0
feedback
260
chart
#380
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
25%
-
Less than a year
71%
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More than a year
2%
Reviews Summary
The Order Editing app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ease of use, user-friendly interface, cost-effectiveness, and the exceptional support provided by the Order Editing team. The app has been described as a game-changer, helping to reduce customer service tickets, increase upsell revenue, and improve the overall post-purchase experience for customers. The team behind the app, including individuals like Hamish, Pauly, Erin, and Lachie, has been highlighted for their responsiveness, knowledge, and dedication to helping users succeed. Overall, the app is highly recommended for its ability to streamline order management processes and drive positive results for ecommerce businesses.
Highlights
Review RSS Feed
All reviews
Jan. 23, 2026
Highlyyyyy recommend Order Editing! Saved us sooooo much time especially during the holiday season. I am sure we are not alone when people email us immediately after placing an order asking to change their address and we have to be on it fast before our fulfillment center sends it out. With Order Editing, customers update it themselves and it works great!
Jan. 21, 2026
Great app, Jacques from OE has been of great help handling all the heavy lifting with getting us up and running. Our staff have found some of the customer self service functions very helpful during peak periods eg invoice printing, address changes etc.
Jan. 16, 2026
Hamish, Lachie, and the team have been a tremendous help in getting Order Editing set up for us ahead of Q4. The implementation was seamless, communication was excellent throughout, and they’ve been incredibly responsive and open to feature requests. We’re genuinely impressed and can’t wait to continue our partnership with them!
Jan. 6, 2026
Awesome app with an even better support team. The integration was seamless and especially impressive given the complexity of our internal processes. The Order Editing team genuinely understands our business needs and recommends smart strategies and optimisations that help drive real revenue and improve ROI. Paul, our Customer Success Manager, is highly responsive, asks the right questions, and brings a proactive, solutions-focused approach that makes a real impact.
Dec. 18, 2025
Hamish, Pauly and the entire Order Editing Team deserve more than 5 stars. From start to finish they've made the experience with their app a breeze! All initial contact prior to onboarding felt super easy, probably the most chill collaboration I've experienced when it's come to integrating a new program within the business. Onboarding and beyond has also been just as easy; Paul was and continues to be super supportive. He's got a wealth of knowledge that was invaluable during set up. The app itself has exceeded all expectations, no qualms. Easy to navigate, user friendly, cost effective and the team is just a message away if you ever need them. We implemented the app a week out from our busiest sales period of the year which was a scary thought. Fear not, there were no issues even with some insane web traffic. Within 30 days we've seen a fair decrease in ticket volume and an increase in upsell revenue without even using the app to its full capability. Connecting with OE was a breath of fresh air. Keep up the epic work guys.
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