OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
254
chart
#339
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
25%
-
Less than a year
70%
-
More than a year
2%
Reviews Summary
The reviews for the Order Editing Shopify App are overwhelmingly positive, highlighting its effectiveness in reducing customer care tickets, improving post-purchase experiences, and generating additional revenue through upsells. Users appreciate the intuitive interface, seamless integration, and the dedicated support team that is responsive and helpful. The app has been described as a game-changer, saving time for customer service teams, increasing efficiency, and providing customers with more control over their orders. However, there was one negative review mentioning difficulties in implementation and issues with post-purchase upsells not working as intended.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2025
Order Editing has been fantastic for us. It has helped us both save money and generate additional revenue. Their team is incredibly responsive and helpful. Every time I have had a question, they have jumped on a call to get everything set up properly. I would 100 percent recommend this app.
Dec. 11, 2025
A great app with fantastic support. The revenue we've created form using Order Editing is crazy, and how native it looks on our site is a major reason we love the app so much.
Dec. 10, 2025
We’ve had amazing results since switching to order editing! It’s been a total game changer - super easy to use and has improved our customer experience across all regions. A special shoutout to Paul and Hamish for their support. They’ve been so helpful throughout the entire setup and Paul went above and beyond to help us successfully launch in our other regions. Highly recommend this app and the team behind it!
Dec. 10, 2025
Order Editing does what it says on the tin, allowing customers to correct and amend errors in the shipping address, cancel their orders if they need to, add or remove products. Also it works with our 3PL integration even though the 3PL software pulls our orders the moment they are placed (by delaying the order on our side not the WMS side if you're wondering how). That would be enough. However it also then pays for itself many times over by enabling post-purchase upsells. Upsells which do not reduce conversion rate! And if that were not enough, if you're on the Plus plan as we are then you get direct slack access to the app developers who are incredibly helpful and responsive and who somehow manage to cover all timezones among their small team! Well done OE team you've created an app that solves a customer pain point while paying for itself
Dec. 9, 2025
If I was able to rate Order Editing higher than 5, I would not hesitate to do so! The responsiveness, the care, and the attention to detail are truly exceptional. Not only does the app deliver everything it promises, but the way the team adapts to every operational situation with a genuine ‘can-do’ mentality is outstanding. Special thanks to Paul — it’s an absolute pleasure working with you! You’ve really reduced tethering issues to an absolute minimum.
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