OrderEditing.com

OrderEditing has been implemented (which was super easy with the help of Hamish and the team), and configured within the hour, on both our stores, UK and EU. It does what it says on the tin, allows customers to make adjustments to their order. We have almost made 1k from customers editing their order in less than a month. This is without us even adding the upsell feature, so for now. Win win! Thanks Anthony

Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!

Saving us so much time with order edits. The team is great to work with, and very responsive. Highly recommend!

This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously. The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!

We had a few initial teething problems but Hamish and the crew were super responsive and couldn't be more helpful to troubleshoot. We've now had the app installed for several months and I know it gives my customers the flexibility of upgrading their shipping, changing sizes or adding additional items, which takes that handling off me, so I feel it's a win win.

This app changed the game. We never allowed order editing until the order editing app. We have been able to give customers the ability to change things about their order without them needing to contact us.

Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

Great app, customer service is direct and efficient.

Easy & flexible implementation with instant results! I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small. If you sell on Shopify, it really is a no brainer.

Order Editing is a no brainer! It has saved our customer service team countless hours, allowed us to increase revenue on post-purchase upsells and was very easily to install and be onboarded.

Fantastic, saves heaps of time not having to update customer addresses!

We've seen a tremendous decrease in customer support tickets since installing this app on our store. As site mainly used by customers for gift giving, we were running into many issues with customers accidentally shipping to themselves. Order Editing has helped with this problem. And we've seen great improvement with post purchase upsells too. Even better than the app is the truly extraordinary customer service. From scouting this app to installation to follow up, Hamish and Kiril have been incredibly helpful, responsive and personable. Highly recommend!

Our biggest pain point in customer service was customers blaming incorrect addresses and wrong item colors, despite multiple confirmation prompts during the order process. After implementing order editing, with exceptional support from Hamish and his team, this issue has almost completely disappeared. They seamlessly integrated the system with our 3PL and Shopify, ensuring everything worked perfectly from the start. Additionally, the ability to add upsells has generated thousands of dollars for our business within the first week alone. I can’t recommend this app enough!

Great app - Hamish was extremely helpful and accomidating. Would recommend.

HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.

Absolute gamechanger for our business. Cut down our CS hours.

The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time and resources, both in labor and cost. Beyond that, it’s helped streamline operations at our fulfillment center. Previously, we had to scramble to cancel fulfillment requests and often faced UPS rerouting fees when orders were canceled mid-shipment. The app has reduced those downstream headaches, which is a major win. There’s also a clear revenue benefit. We’ve seen a nice uptick in new revenue from customers adding items to their orders post-purchase, something we weren’t expecting but now fully appreciate. During peak shopping seasons like LDW—and with BFCM on the horizon—the ability to offer self-service edits is invaluable. With the volume of orders we process, this app ensures our team stays focused on high-value work rather than getting bogged down in manual order changes. Highly recommend this app for any brand that’s scaling or looking to drive operational efficiency while increasing revenue opportunities!

Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality