Order Editing | Upsell
Self-service order editing for Shopify customers
Rating
5.0
feedback
124
chart
#666
All reviews
Rating Breakdown
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July 29, 2024
This app is a must have and creates a win/win where customers can easily change their errors and update order details, without the need to contact your customer support. The developers go above and beyond and we had a few initial challenges which they addressed swiftly.
July 25, 2024
Hamish and his team have been amazing with setting this app up. It has saved me a lot of administrative time as well as helping my customers get more in their order which also increases my AOV. Support has also been amazing. Thanks team!
July 24, 2024
It's been gravy to setup and looks really solid as app blocks in the Thank You and Order Confirmation pages. It's already saved us a ton of time with our BOGO sale by allowing people to update their own orders and I spoke with Hamish on getting our backend set up through Klaviyo. He was super helpful and a solid guy! Definitely recommend ⭐️⭐️⭐️⭐️⭐️
July 22, 2024
The boys at Order Editing have created a very incredible product. It both reduces costs and most importantly time spent editing shipping addresses for customers, whilst driving revenue through its upsell capabilities. Its seamless and an extension that just does its thing and gets result. A must have for all Shopify stores.
July 17, 2024
We are so thrilled to have found this app! It has to be one of the best and most useful for Shopify merchants. We always get customer requests for order adjustments, address updates, etc. etc. This app allows customers to self-service their requests and frees up our time. The team at Order Editing is beyond fantastic. They helped us Onboard, are responsive to help requests. The app they developed is genius and a must-have for all Shopify merchants--it's an app that adds huge value to our site and, at the same time, streamlines our customer service. Highly recommend!
July 14, 2024
I can't believe this app hasn't always existed, it seems like such a no-brainer! Absolutely recommend this to anyone. The support from the team is also amazing, super helpful in getting things implemented and set up. Get it!
June 28, 2024
Hamish and the team have been incredible with the set up! Such a great app, has saved us heaps of time. Highly recommend!
June 23, 2024
Stoked with this app - we probably don't have to hire another cx role due to installing this. Hamish and the team were super helpful with install.
June 18, 2024
I absolutely love this app! It’s incredibly user-friendly and has improved customer happiness and allowed me to free up time within my business. The features are exactly what I needed to integrate into my ecommerce store. The customer support team is also top-notch, always quick to respond and very helpful. Highly recommend!
June 16, 2024
I have been using Shopify now for 5 years and seen plenty of apps come and go and raised lots of support tickets in that time. I have NEVER had the amazing support and personability offered to me by Hamish and the Order editing team. They actually work to find a solution for you and suggest things to improve your store rather than just fixing a problem. Aside from the 10/10 customer support, order editing and changing addresses is a feature that will become standard in eCommerce stores. In our first week we already had 70 customers change/confirm their shipping address after purchase, so we have saved that in tickets and/or order that we would need to re send because it is never the customers fault when they put in the wrong address as we all know... Very happy we have this implemented before BFCM. Highly recommend!!
June 15, 2024
What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.
June 12, 2024
Awesome app! Super helpful team. Installed and set up within minutes. Thankyou Hamish
June 9, 2024
Has saved us so much time with customer service. Such an easy way for our customers to make changes to their orders :)
June 9, 2024
Fantastic App – A Game Changer for Our Store! Order Editing has been a phenomenal addition to our Shopify store! It empowers our customers to take control of their orders, offering them the ability to make changes effortlessly. Here’s how it’s made a huge difference for us: Customers can log in and edit their address or upgrade their shipping to express. This feature has significantly reduced the number of support tickets we receive, as customers can quickly make adjustments themselves. The app's upsell option is fantastic. It allows customers to add items to their orders with a discount, right before their order is dispatched. This has not only improved our customer experience, but also generated a considerable amount of additional revenue. The app is very intuitive and easy to use, both for our customers and our team. It seamlessly integrates with our existing systems, making the whole process smooth and efficient. Since implementing Order Editing, we’ve noticed an uptick in customer satisfaction. They appreciate the flexibility and control over their orders, which has enhanced their shopping experience with us. Overall, Order Editing has been a game changer. It has streamlined our order management process, reduced our customer service workload, and boosted our sales. I highly recommend this app to any Shopify store looking to enhance their customer service and increase revenue. I highly recommend any e-commerce business to use this App.
May 31, 2024
Such a clever and helpful App, for both Customer and Business. This solves SO MANY simple Customer Service Tickets and allows unique upsell opportunities. It's really a no-brainer. App Support is far beyond expectations, literally only ever waiting a matter of minutes to get advice and help to make sure the App is working perfectly. Highly recommend.
May 27, 2024
The Order-Editing app has been a game-changer! Significantly reducing our support tickets and the load on our support team, along with generating additional revenue from our customers editing their orders and adding more products. Hamish (the founder) has been amazing to work with getting us all setup and running, very responsive (even on the weekends), and getting all the settings customized to work the best for our stores.