mumsNZ review for Order Lookup | venntov

Hi there, We emailed you this morning regarding this issue. We received your email requesting a refund at 4am PDT (before our operating hours), and not only responded to your email by 6:49am PDT (also before our operating hours), we also offered to refund you the $10 USD. It seems as if there may be some confusion as to when you get billed. You installed Order Lookup on May 4th, at which time you agreed to the $10 USD monthly fee. You then uninstalled on May 20th. Because you used the app for longer than the 7 day trial, you were billed. We want to make this right for you, and the last thing we want is for you, or anyone to think that we are a "scam." We have thousands of happy customers, and generally people email us if they need a refund for whatever reasons. Please respond to our email, or email us again at [email protected]. All the best, Rhian Beutler COO/Co-founder ***UPDATE*** May 30, 2020 Hello again, Your refund was processed on May 25th, in collaboration with Shopify. We emailed you to confirm but have not received a response. As mentioned previously, we pride ourselves on giving exceptional customer experiences and want to ensure your refund was received. All the best, Rhian Beutler COO/Co-founder