ReliefMyNeck review for Order Lookup | venntov
May 22, 2020
I am so angry !!!!! It is a scamming app. I have deleted it but it had stolen me 10USD. I demand a refund because it must not steal my 10 USD because I did not use it. How can I get my money back knowing that I have deleted this bloody app. I could have bought another thing but to be taken 10 dollar for an app that I deleted and it stole my money . something that I would never like someone to be put in. As any user or customer I would never want someone to take my money after when I decided to desintall an app. Worst App ever be caution
Hi there, I can tell you are very unhappy with being charged for order lookup, and I am sorry that you are frustrated with the situation. We checked our emails and did not get any emails from you (but sent one, so please check!) I would like to give you some clarity in relationship to billing. You installed the app on April 20th and uninstalled it on May 8th. This means that you had the app for 18 days, which is 11 days longer than the 7 day trial period. The last thing we ever want is for you, or anyone to think our company or app is a scam- we pride ourselves on our integrity and ethical business practices. We are happy to make this right for you, and to refund the money. But it does require you responding to our email, otherwise we are unable to refund you the $10 USD you were charged for using the app. Please email us at [email protected] or respond to the email we already sent. Like I said, we want to make this right, and for you to be happy. All the best, Rhian Beutler COO/Co-founder ***UPDATE*** June 30, 2020 Hi again, We wanted to confirm that you have received your refund as we have not received an email confirmation from you. In collaboration with Shopify we refunded your $10 USD on May 23rd. Please email us back so we know that you have received these funds, as our customer's satisfaction is very important to us. All the best, Rhian Beutler COO/Co-founder
