Famous Breeze review for Order Lookup | venntov
June 24, 2020
Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.
Hi there, We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback. Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having. We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences. Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot. Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup. All the best, Rhian Beutler COO/Co-founder
