All reviews

Rating Breakdown

  • 5
    75% (103 ratings)
  • 4
    4% (6 ratings)
  • 3
    3% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    18% (25 ratings)
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5 / 5 Share

Sept. 20, 2018

Very good tool, I highly recommend it, very cheap and reasonable price with very good Order Tracking included :)

Using app

9 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 19, 2018

I personally like this app but a feature doesn't work and I contacted the support, its been a week and still waiting for a god damn reply

Using app

10 months

Total reviews

1

Average rating

1.0

5 / 5 Share

May 25, 2018

Good app, and very good support ! I recommend this app ;)

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2018

very responsive and helpful support!

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 21, 2018

Easy set up and integration. Great app!

Using app

About 12 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2018

Awesome! Nice app will be trying some of the other apps

Using app

2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 9, 2018

************BE CAREFUL ! MUST READ BEFORE INSTALLING************ It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee. If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

1 / 5 Share

April 3, 2018

Scum bags- just started charging me whatever they wanted. I agreed to $10 a month. WTF

Using app

About 3 years

Total reviews

2

Average rating

3.0

1 / 5 Share

March 23, 2018

I've tried numerous times to get help from this app and have received no response. The link the app creates for tracking numbers that are provided to my customers is broken. Its missing a simple '/' in the URL. They won't respond or help me fix it. This has caused 1000's of customer complaints this month.

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

March 13, 2018

I am very impressed with Order Look Up. This system is so easy to use , just follow the instructions and everything will be smooth. Im new at ecommerce and Order Look Up makes my job so much easier and it saves me hours everyday. If you are new to ecommerce or even a seasoned pro and you want to save countless hours of time, I would high recommend Order Look Up, it is the very best by far. I have tried the other services like Order Look Up but they don't even come close to Order Look Up. Order Look Up was recommended to me by my mentor Mr. Fred Lam who is very well know Internationally - a Ecom Marketing Guru. So if a Marketing Guru and a Newbe like myself is impressed by it, well thats speaks for itself. So I would highly suggest everyone use Look Up and you will also save time and enjoy it. Im Carlos Julian Gold Blum on my way to the top... PS. - As I forgot to give a rating, I noticed there are only 5 Stars. There should be 6 or 7 Stars up there...

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2018

I love this app!! Their service is very good and fast!! Highly recommend it!!! Every Shopify store owner need this :)

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 9, 2018

Why Charging per Order ??? too much expensive !!

Using app

4 days

Total reviews

4

Average rating

2.0

5 / 5 Share

Dec. 25, 2017

Our customers at United Bracelets love the fact that they can look up their order with their email address. Saves us a bunch of time and makes everyone a little bit more happier :)

Using app

Over 1 year

Total reviews

46

Average rating

5.0

4 / 5 Share

Dec. 22, 2017

This is a great app. The only thing that would make it better is the ability to add a custom status field. We've been able to update the language to suit our needs and provide our customers with production information as well as tracking info when it populates. It has greatly reduced the "where's my order" requests that come with a personalized/made to order product. We've tried several order tracking apps and this is by far the best.

Using app

4 months

Total reviews

12

Average rating

2.6

5 / 5 Share

Dec. 20, 2017

I absolutely love this App. The main benefit is that it reduced significantly the number of emails I receive from my customers asking me their tracking info. I see in the statistics inside the app that a lot of my customers use the order lookup to see exactly where their package is. In other words, I have 1 thing less to think about my business and my busy schedule. I totally recommend it! Well done guys!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2017

I would really recommend this product. Less customer problems. Lol. Great customer service.

Using app

20 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 30, 2017

I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me [email protected] or give me 7 days back, because this is considered fraud.

Using app

About 1 hour

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 7, 2017

Great App - Provides excellent shipping feedback to our customers

Using app

Almost 8 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 27, 2017

Awesome app, really cuts back on customer complaints

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2017

I'm happy with the function of the App, I've heard nothing but good things from our customers!

Using app

--

Total reviews

1

Average rating

5.0