Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
35
chart
#18,925
All reviews
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April 5, 2015
Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!
Jan. 26, 2015
Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.
Dec. 9, 2014
Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.
Dec. 2, 2014
We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!
Nov. 25, 2014
Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.
Nov. 12, 2014
Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;) Stop thinking, just add it to your store now! Mitch Ss Brewtech www.ssbrewtech.com
Nov. 6, 2014
Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.
Sept. 1, 2014
Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.
April 1, 2014
One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer. The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!
March 31, 2014
Takes the pressure off updating customers status, but to what extent we haven't been able to determine. Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc. Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc. We find that its not so much of a status update that solves the problem, so may be something to look at.
Jan. 20, 2014
Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!
July 17, 2013
Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!
June 20, 2013
Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!