Order Lookup | venntov

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer. The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!

Takes the pressure off updating customers status, but to what extent we haven't been able to determine. Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc. Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc. We find that its not so much of a status update that solves the problem, so may be something to look at.

Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!

Order Lookup App is a great time saver and super easy to install!

Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!

Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!