Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
138
chart
#13,962
All reviews
Rating Breakdown
Review RSS Feed
April 7, 2020
Support has been great since the beginning. The lookup page looks great and you can customize it too.
Hi there, Thank you so much for having such great things to say about our support team- we love them and are glad you love them as well! I am happy that you like the customization feature and and the layout of the lookup page. If you need anything at all moving forward please do not hesitate to reach out to us at [email protected] Thanks again for being our customer, we appreciate your business. All the best and please stay well! -- Rhian Beutler COO/Co-founder
March 12, 2020
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
March 3, 2020
I have not to use the app yet, it looks very intriguing to use, can't wait and will definitely give feedback again. Thank you for asking
Feb. 19, 2020
The app works really well. Easy setting, and smooth. Going to say it is the Best in class! Keep it up!
Jan. 29, 2020
Tried cancel my subscription got charged even after uninstalling the app,remove me from subscription
Hi there, Here at venntov we try to make every experience a great one! We never want you to get charged if you have removed the subscription. We have tried reaching out to you via email but it does not seem that our emails are going through- could you please reach out to me directly at [email protected] . We really want to make this right for you. All the best, Rhian Co-founder/COO venntov
Jan. 20, 2020
Absolute garbage fees, total scam artists. I'm disputing my charges with my bank as I did not agree to this.
Hi there, I’m so sorry you had a negative experience with our app. At venntov we try to make every experience positive and have thousands of happy customers. It seems as if your concern is with our pricing transparency, which is available for view in three different locations, and requires you to approve the fees with the “approve charge” button that you have to click before installing our app through the Shopify on-boarding process. I’m sorry if that was not clear enough. We have been in email contact with you since receiving this review, and have subsequently refunded your fees as it appears the was a misunderstanding regarding pricing. We really want to make this right. If there is anything we can do to make this experience better for you please email us back. Best regards, Rhian Beutler COO/Co-founder
Nov. 14, 2019
Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!
Oct. 19, 2019
I love this app it makes it fast and easy for our customers to track their orders. we use it on all our stores and it has never failed us. Highly recommended
Sept. 16, 2019
good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support
Oct. 8, 2019
Thanks for the this app I takes a Very good Experience, my customers they are ok with help from location pack. nice, good!
May 15, 2019
This is a great app and very reasonable price! Support was prompt in answering my question and a very detailed response was given which I appreciated very much.
May 1, 2019
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?! I strongly suggest you not waste time with this app. I hope this helps others.
April 14, 2019
I love this app. Shipping is my greatest concern and this gives me a peace of mind that my customers have that extra level of comfort when shopping at my store
Feb. 1, 2019
Haven't tried yet the output. But so far they are giving doing well. Thank you very much for the support
Dec. 13, 2018
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions. Highly recommendable! Keep Up the good work!
Dec. 10, 2018
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
Dec. 5, 2018
App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.
Nov. 27, 2018
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware. UPDATE: Rob got in touch and has issued a refund + discount, great customer service.
Nov. 22, 2018
Very bad, support is not working. Also app just sometimes works with e-pack. Do not recommend. Money wasting!