Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#12,164
All reviews
Rating Breakdown
Review RSS Feed
Jan. 18, 2021
When I click on install App I get a message that no page can be found... is there an other option to install the app?
Thanks for reaching out to us! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link here: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your myshopify.com URL). Please feel free to reach out to support directly if this doe not work. Warm regards! - Oliver, Shopify Support
Jan. 14, 2021
I like the app and i am using it. I would like to add SKU in line but liquid variables don't work. Thanks
Hi, there! Glad to hear you're liking the app so far. Adding the SKU may be something that our Theme Support team can customize for you. I'll be sending you an email shortly so we can take a look into this further with you. - Oliver, Shopify Support
Jan. 13, 2021
I read a review back in Oct last year that the app no longer allows printing from phone properly. Just had it installed today and experienced same problem - has the problem about printing from phone been fixed?
Hey, there! Thanks for taking the time to write a review. I know this was an issue that our developers were aware of at the time. I'll be sending you an email so we can follow up on this with our development team and take a closer look into this together. - Oliver, Shopify Support
Jan. 11, 2021
App works as described but when reaching out for support to add a column for discount detail there is never any answer. I have reached out 3 times in reference to different issues. Please help!!
Hey, there! I'm sorry to hear about the issues you're having trying to get support for your question. This may be something our Theme support team can help with but I'll need to find out more information about what you're looking for first. I'll send you an email shortly so we can follow up on this. Warm regards! - Oliver, Shopify Support
Jan. 11, 2021
Very good if you want to create simple invoices and it looks better than the invoices provided by Shopify. I have managed to insert my logo into the invoice, but how do I change the size of the logo as it is too big?
Thank you for taking the time to leave your feedback for us here. Editing your Order Printer templates requires you to be familiar with HTML, CSS, and Liquid, but if the the template is still close to stock, then our Theme Support team may be able to help you with the customization. I'll be sending you an email so we can follow up with you on this and take a look into that together. - Oliver, Shopify Support
Jan. 9, 2021
We were having issues with the app so we removed it, no we can not re-install the app. Says "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." when redirected.
Thanks for reaching out! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your URL). If that doesn't work, feel free to reach out to support for further assistance. Cheers. - Brie, Shopify Support
Dec. 30, 2020
I'm trying to add my store logo.....Is there any chance my own logo on the invoice? I don't know hoe to do it by codes if so... NEED HELP!
Hey, there! You can find instructions on how to add your logo to Order Printer templates here: https://bit.ly/392d5Ct. If you have trouble with it and you're using a free Shopify theme, our support team may be able to lend a hand. If you're using a third party theme, your theme developer should be able to help you out. Hope that helps! - Brie, Shopify Support
Dec. 29, 2020
True, the packing lists get a lot prettier if you use this. But...from an operations standpoint, I REALLY wish this app did not need to take me through another screen to print our packing lists. It would be great to be able to print from order printer right on the order page, so we didn't have to then go BACK to the order page to use our other apps. Or...I'd love to just be able to better customize the shopify basic packing list...and abandon Order Printer entirely, but we tried and it doesn't seem to update when we make css changes.
Thank you for leaving this review. I appreciate you sharing this feedback, and outlining how printing packing slips directly within your orders would streamline your workflow. I understand how beneficial this would be, so I'm going to share your thoughts on this with our teams directly. We're always working hard to improve the functionality of our apps, and this is definitely a great suggestion for our teams to review further. Thanks again! - Rae
Dec. 27, 2020
It works well for us to print simple commercial invoices for customs/export. We couldn't find an easy way to do it in Shopify without the app.
Dec. 21, 2020
It's great, but it would be great if the developers sell us affordable themes. Coding is confusing..
Dec. 19, 2020
We have been using this app for over a year. So far so good considering it's free. I would like to get a template made for our in house shipping labels. We use the Dymo LabelWriter 4XL which we ordered from Shopify. Can we get someone to make us a custom label template? Thanks.
Hey, there! Thanks for taking the time to write a review. I believe your only option here would be to hire a Shopify Expert to code a new template for you: https://bit.ly/2X9fyGY. That said, I'm not sure if this would be possible to do either way, as this would require the app to calculate shipping costs and generate a label, which it hasn't been built to do. The app is more geared towards printing order documents such as packing slips or invoices, so for printing shipping labels you'll want to use a carrier's website or Shopify Shipping: https://bit.ly/2Ki8Vyd. - Brie, Shopify Support
Dec. 18, 2020
This app is good but it is incredibly unreliable especially on Safari browser. It constantly stops working so it's a real headache especially when we have lots of orders to fulfil. Today the print button disappeared for both Safari and Firefox browsers on all of our machines. Will need to find a more reliable alternative.
Thanks for reaching out about this! We experienced an issue with the app on Dec.18th which resulted in the "print" button missing from the app, and this has now been fully resolved. If it's still not working for you, I'd recommend clearing your browser's cache. I'd also recommend using the app (and the platform in general) in Google Chrome, as it tends to function best there. If you'd prefer to look for an alternative, I'd recommend Order Printer Pro: https://bit.ly/3rjQVUr. Hope that helps! - Brie, Shopify Support
Dec. 2, 2020
App was not easy to use so I deleted it. Now I am trying to reinstall it but i get the following message "There’s no page at this address - Check the URL and try again, or use the search bar to find what you need."
Hi, there! Thank you for providing your feedback here. Our developers are aware of an issue where merchants are receiving this error message after deleting the app and then attempting to re-install. They're working to push a fix for this as soon as possible. The current workaround for this is using https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL and replacing MYSHOPIFYURL with your unique myshopify.com url. I'll be sending you an email to follow up on this. From there, i'll be able to escalate this up to our technical support team as a use case for their investigation into this. If you're still having trouble please feel free to respond to me there. All the best! - Oliver, Shopify Support
Dec. 1, 2020
I was having some issues so I deleted the app. Now when I try to reinstall, it says page does not exist. Please help
Hey, there. Thanks for letting us know about this. This is currently an open issue that our developers are aware of and is being worked on. At the moment you can instead re-install the app by adding your .myshopify.com url to this direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL. To help the team with their investigation of this, I'd also like to send this up to them for added context. I'll send you an email to authenticate your account so that I can do this. Thank you very much and speak soon. - Brie, Shopify Support
Nov. 30, 2020
Was having issues with the app, so I deleted to reinstall now I get an error message that page cannot be found and now I cannot re-install
Thanks for reaching out about this! This appears to be a known issue at the moment, and our developers are working on a fix. For the time being, you can re-install the app by adding your .myshopify.com url to this direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL. I'll also be sending this up to our technical team to help in their investigation, so I'll send you an email shortly to authenticate your account and confirm which troubleshooting steps you've already tried. Thanks for your patience while we sort this out. - Brie, Shopify Support
Nov. 29, 2020
Some variables are not working, especially those starting with "shipping_address", in the Address details section. Example: {{ shipping_address.first_name }} is not working. I can't name all the variables not working, there are too much.
Thanks for writing your review and for providing your feedback to us here. I'm sorry to hear that you've had this issue and would be happy to take a closer look at this for you. I will send an email to you shortly and we can discuss this issue in more detail there. -Victor, Shopify Support
Nov. 28, 2020
I was having issues customizing this app so I deleted it. When I tried to download the app again the page could not be found.
Thank you for reaching out about this. I was able to replicate this on a test store in both Chrome and Safari, and in an incognito window, so it appears this is a spread out issue. I've reached out to our technical team to let them know, and I'll send you an email once I've received more information from them. Cheers! - Brie, Shopify Support
Nov. 23, 2020
The app is having a problem right? This morning I cannot use, so I deleted it. Now I can't even install it again. Please fix this asap!
Hey, there! Sorry to hear you're having trouble using and installing the app. I'd like to find out more about the issues you're experiencing and help you to troubleshoot those. I'll send you an email shortly and we can take a look at it. Speak soon! - Brie, Shopify Support
Nov. 24, 2020
Don't doing print or save to PDF on mobile. Tried multiple times, it just shows print option, once you select the purple it doens't say anything.. just a blank screen. Note : this happened post tjis whole.big Shopify update. Lk
Thanks for leaving this review and letting us know about the troubles you're experiencing. I'd like to take a closer look into this with you, and ensure the Order Printer app is working as expected. I'll send you an email soon so we can work through this together. Thanks! - Oliver, Shopify Support
Nov. 20, 2020
I wanted to add this in and showed "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." I don't know how to do.
Thank you for providing us with your feedback here and I am sorry to hear that you experienced this issue when attempting to install the Order Printer app. I'd like to learn more about the steps you took when making the installation to see if I can assist with this, so will be sending an email to you shortly. Please look out for that and get back to me if you're still interested in using the app moving forward. -Victor, Shopify Support