Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#8,180
All reviews
Rating Breakdown
Review RSS Feed
March 3, 2024
Useless if you're a serious business. The printing has many bugs. Often, not the whole page is printed and on iOS you can't even print. What a disaster. I recommend using one of the other apps with proper support for their customers.
Hi, there! Thank you for taking the time to leave your review. We're sorry to hear you did not have an ideal experience using the app. We'd like to better understand the issues you're having. If you'd like, you can reach out to our team through the Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.
Feb. 27, 2024
Does not work, only prints a simple version of the confirmation order and not a tax invoice that includes all the required information that the Gov. states that is needed for it to be legal.
Hi, there! Thank you for your review. By default, the Order Printer app includes two templates: invoice and packing slip. You can create custom templates if you're familiar with HTML, CSS, and Liquid. More details can be found in this help document (https://shopify.link/ep6d). Feel free to contact our team (https://bit.ly/2AWw5VA) if you have any questions! - Greta, Shopify Support
Feb. 13, 2024
Very poor level of support for this app. The body of the packing slip template that comes with it just disappeared and I am told that I have to hire an expert to fix this. Why do I need to pay to fix this? you clearly have an issue with your coding - something has changed since this weekend. I had a friend with a shopify website download this app and the template that came with it is the exact same as mine. Now that shopify has GUTTED its support this is the type of thin that we have to deal with on the daily. The chat people only send link and apologize for not fixing your issues, but always offer the option to hire an expert. I am old enough to recall when shopify support people were experts who would walk you through fixing issues until they were actually resolved. Not just send you link that you can get yourself in 2 minutes. THANKS SHOPIFY! :(
Hi there, Great White North Pottery Supplies! Thanks for getting in touch and sharing your feedback. I'm sorry to hear you did not have an ideal support experience and faced difficulties with the Order Printer app. To confirm, have you tried uninstalling and reinstalling the app? You can follow the steps in our Help Center resource (https://shopify.link/GdrK) to uninstall and reinstall the app. If this doesn't help resolve the issue, you could try reverting to default for your packing slips. Head to your Settings > Shipping and Delivery section. Then, scroll down to Packing slips and click 'Edit template.' Scroll down to 'Revert to default' to set the code back to its original template. You can then try adding that template to the Order Printer app. You can also refer to the instructions in this Help Center resource (https://shopify.link/Pm7b) for editing packing slips. If you still continue to experience issues, please reach out to our Support team through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Feb. 2, 2024
Line item notes are not showing at all. We added a gift product that allows customers to include a note. But they do not show at all on the app packing slip template. We have added {{ line_item.note }} but it does not work. This has been a headache.
Hi there, thank you for reaching out. Please reach out to our support team about this and we can check and see if this is something we can solve for you: https://shopify.link/vRnL. -Victor, Shopify Support
Dec. 13, 2023
Seems like there was a recent update today that prevents the app from opening up. Tried on several browsers and computers, same result. When you try to open the app, the page constantly reloads every second. Please fix ASAP.
Thank you for taking the time to share your review. While we have reverted the change with the latest update, if you are still experiencing issues our Support team (https://shopify.link/vRnL) would be more than glad to assist. -Olivia, Shopify Support
Dec. 13, 2023
Hello, Since this afternoon, the app is crashing! It's impossible to edit an invoice or a preparation slip! What's happening? It's a disaster; orders are piling up, and I can no longer print them... Can you fix this issue quickly? Otherwise, I'll have to uninstall the app and switch to another one. Thank you.
Hi, there. Thank you for taking the time to leave us a review for Order Printer! We're sorry to hear about this experience you're having with our App. Please, use this link to reach out to our Authenticated Support Team so we can investigate these issues, and help you resolve them: https://shopify.link/vRnL. -Imogen, Shopify Support
Dec. 5, 2023
Why did our templates just randomly disappear after over 2 years? The customization is extremely tedious and difficult and to have them just randomly gone one day is very frustrating!
Hi! This temporary issue was caused by an update that has now been reverted. Your templates should be accessible once again. If you're still seeing issues in the app, please contact Shopify Support here: https://shopify.link/1w5D. Thank you! -Sophia, Shopify Support
Dec. 5, 2023
The app suddenly and out of the blue deleted all my templates
Hello! There was an update that may have caused some templates to disappear, but this change has been reverted and your templates should now be restored. Please contact our team through the Shopify Help Center if you're still seeing any issues with the app: https://shopify.link/1w5D. -Sophia, Shopify Support
Dec. 5, 2023
An update about 15 minutes ago wiped all our templates and custom coding we had paid for with seemingly no way to get them back, no warning either. Devastated.
Hi, there! This update was reverted and your templates should be restored. If you notice that there's anything still missing, please get in touch with us via the Shopify Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support
Oct. 27, 2023
shopify has made everything easy for users, from adding products to customizing website, then why does not shopify makes it that easy to customize labels (without any code),. so irritating
Hi, there! Thank you for your review. We appreciate your feedback and I'm happy to pass it on. We're always looking for ways to improve our features. In the meantime, this guide can help you with some common template customizations: https://shopify.link/ep6d. Our support team can assist with some customizations as well. If you'd like us to review this with you please reach out to to us here: https://shopify.link/vRnL. -Erin, Shopify Support
Oct. 15, 2023
I wonder why is not possible to print different packing slips for an order containing items located in different warehouses. Our stock is stored/allocated in different warehouses, so for some orders we need to print a packing slip for the items stored in the same warehouse, instead of a single packing slip for the whole order. This is possible to generate it even with the Shopify packing slip feature (the problem here is you cannot edit the default basic template), so I cannot understand why with this app is not possible to make that.
Hey, there! Thank you for taking the time to write a review for the Order Printer app. I understand how important it is for you to be able to print multiple packing slips for one order so I'll relay this feedback to our developers! -Summer, Shopify Support
Sept. 17, 2023
Installed, spent 2 hours on support waiting for the dev team to fix a bug with the app and no resolution, uninstalled and went with 'Order Eagle' (works perfectly, plus functionality and aesthetics are also better). For orders with a discount, the 'Subtotal price' and 'Total price' were showing the same value, ie. discounts were not being properly accounted for. Who knows what else is wrong with the app, we didn't stick around to find out. App was already not performing it's fundamental purpose. Frustrating and time-wasting, would recommend avoiding.
Hi, there! Thank you for taking the time to leave a review, and I'm sorry to hear about your negative experience. It appears the subtotal already takes into account the discount applied to the order, which is why it's the same amount as the total price. I have shared your feedback about this with our developers! If you'd like to give our app another chance, we'd be happy to help with any issues. Feel free to contact us here (https://bit.ly/2AWw5VA). - Greta, Shopify Support
July 26, 2023
DO NOT USE!!!! Not an eco friendly app. When you select all orders and print on both sides, it prints two orders on the same sheet that are one page long. It should be able to print individual orders on each sheet, and only print orders that are two pages long on one sheet.
Thank you for your feedback. I appreciate your interest in printing on both sides to save paper, and I understand that it would be convenient for the app to recognize which sheets belong together. I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support
July 25, 2023
Discount variables are not working anymore. I'm actually more than disappointed to see that the variables are not matching with the ones in shopify API. Why in the world do you guys have to make everything so hard and inconsistent.
Hi there, thank you for your review. I am sorry to hear that you've noticed discount variables don't seem to be working with the Order Printer app anymore, but we appreciate you letting us know here. Please feel free to reach out to our support team about this and we can see if we can help in any way: https://bit.ly/2AWw5VA. -Victor, Shopify Support
July 24, 2023
Only lets you print 1 page at a time, the page you looking at. It needs to fix multiple page printing
Hi, there. Thank you for leaving a review. You can print up to 50 orders in bulk by following these steps: https://shopify.link/Jq5p. If you're having any trouble with this please reach out to our support team through the Help Center here (https://shopify.link/VRd6) so that we can help you out with this. -Erin, Shopify Support
July 12, 2023
I am so disappointed with this app. It was working fine then suddenly it wasn't. When I reached out to Shopify for support. They acknowledged there were problems, but did nothing about it.
Hi, there. Thanks for your review. I can understand how unexpected it must have been to see the app not functioning all of a sudden. I'm also sorry to hear about the support you received from our internal team. So that we can further assist you and hopefully get the app to work again on your account, we'll need you to contact our support team again. Given your initial experience, I understand you may have reservations about contacting our support team, though rest assured that we're committed to helping all our merchants. When contacting our team, please include any relevant screenshots or screen recordings of the specific errors you're encountering, as it'll help our team efficiently investigate the issues from our end. Please login to your store on our Help Center: https://shopify.link/VRd6 to get the contact process started. Thanks! -Kimi, Shopify Support
June 30, 2023
Same as numerous other recent user reviews, we have been using this app for ages. In the past month or so it frequently errors out when trying to print making it virtually unusable. We've developed numerous intricate invoice templates over the years and really don't want to have to go to another invoice formatting app and rebuild all of our templates. Shopify - PLEASE FIX THIS APP! It's broken.
Hi, thank you so much for taking the time to leave your review. The frequent errors you seem to be running into are definitely not ideal, so I completely understand your frustrations. If you haven't already done so, your next step here is to reach out to our live support team so that we can securely access your account in order to investigate the issues in more detail. To get the contact process started, please login to your store on our Help Center here: https://shopify.link/VRd6, where you can then proceed to contact our live support team for us to further assist. It'll help greatly if you can also provide us with specific examples of the errors you've run into, to help us better troubleshoot the situation from our end. Thanks! -Kimi, Shopify Support
June 30, 2023
Not working properly and support doesn't help. Can't print multiple orders which is very annoying which it was it was meant for
Hi, thanks for your review. Our Order Printer app currently limits bulk printing to 50 orders—while you may not see an error, if you select more than 50 orders the system will most likely direct you to the Order Printer app dashboard instead. This is the current expected behaviour, however we understand the importance of being able to bulk print more than 50 orders at a time. I'll be sure to pass this on to our internal development team, so that they're aware of the needs that you've expressed with us here in your review. If you're still running into issues when attempting to print less than 50 orders in bulk however, please contact our live support team once more by logging in to your store via the Help Center: https://shopify.link/VRd6 so that we can further assist. Thanks! -Kimi, Shopify Support
June 27, 2023
Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user. When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs. Today while attempting to get support on this issue, I was asked by a representative if we are having an issue with printers when there is clearly evidence of many other stores experiencing similar issues at the same point in time. Thanks for assuming that I'm too unintelligent to know if I'm having printer issues or not, instead of admitting that Shopify has clearly had issues with this app migration. My expectation is that Shopify is a large enough company that they can handle migrating an app they've purchased onto their own platform. The migration/product team should be monitoring logs for issues and proactively resolving them, instead of treating merchants like they are crazy / asking them if they are having general printer issues when there is clearly enough merchant feedback that this is a known issue.
Hello, there. Thanks for reaching out and sharing your feedback with us. I'm sorry to hear you haven't had a pleasant experience navigating the app and receiving support. We do our best to support merchants and ensure we've addressed your concerns. To help rule out any browser issues, could you try clearing your cache and cookies, using an incognito browser or trying a different browser? If the above suggestions do not help resolve the issue, I recommend reconnecting with our team via the Help Center (https://bit.ly/2AWw5VA) so we can effectively troubleshoot together. - Victoria, Shopify Support.
June 26, 2023
App isn't working anymore, it is ok if you want to print less than 5 orders otherwise the app will crash and you are not able to print the orders. It is dragging our business down the last couple of weeks