Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#8,180
All reviews
Rating Breakdown
Review RSS Feed
Feb. 2, 2024
Have enjoyed this App for several years but apparently an edited was made by Shopifly/app and can't get my original Order Printer form to print. Sadly, can't get help from Shopify to correct the template.
Hi there, thank you for your review. I am sorry to hear that you've had this issue. We have guidance on the Help Center on how you can edit the printer templates that may be of some help: https://shopify.link/ep6d. You can also look into hiring a Shopify Expert if you want to make significant customizations that requires a lot of code changes: https://shopify.link/rp20. -Victor, Shopify Support
Jan. 26, 2024
Dear Support Team, When I am printing the order from my iphone, full page is not coming,tried all the options its always printing Half the page, buttom information is not showing in preview, also when we are saving the pdf also, its saving half the page, but its working fine on my andiod mobile, getting fraustrated, please fix the issue.
Hey there! We appreciate your feedback on the order printer app and understand you are encountering formatting issues with printing orders on iOS. At this time, we recommend you use your devices browser to print orders instead of the POS app. - Dirk, Shopify Support
Oct. 26, 2023
Refuse to connect. The app did this last year in 2022, and is doing it again in 2023 at a critical time. I can't bulk print orders, Whether opening in a new tab, new window or same window...the error refuses to connect occurs. Fix it!
Hi, there. Thank you for letting us know about this. I'd love for us to take a closer look at what's happening. For more help with this please reach out to our support team here (https://shopify.link/vRnL) so that we can review this error with you. -Erin, Shopify Support
Sept. 3, 2023
I always prefer Shopify's native solutions. but this time their native solution is too simple, It does not have the option to provide the user a download link to his invoices (that i can implement in "my account" page. And also didn't find any option to automatically send invoices to my customer. Shopify you can do much better than this..
Hi there, thanks for your review. I appreciate the thoughts you've shared in regards to some of the features that aren't currently available within our Order Printer app. I know how highly beneficial it would be to implement these features to our app, so I'll leave this as feedback to our internal development team so that they're aware of the needs you mentioned in your review. Thanks! -Kimi, Shopify Support
June 26, 2023
Overall a great app which we use for a couple of years now. Last few weeks the app seems to have big issues wheter it can print every order in bulk or not. Most of the times it crashes completely and it is unusable, which is a big downside. Since we have to manually make the invoices now or print them one by one.
June 26, 2023
We've been using the app for over 2 years with very few issues until recently (within the past 1-2 months) the app wont allow us to print multiple orders at once, the UI of the app does not load correctly, if we manage to load multiple orders it will print the orders with missing information rendering the app pretty useless. printing multiple order sheet/packing slips and labels should be a core feature of an ecommerce site but if the apps built by the developers aren't working they should be prioritised
Hi, there. Thank you for taking the time to share your feedback. I can definitely understand this issue is not ideal and is affecting your workflow. To rule out all local troubleshooting issues, have you tried clearing your cache? If after trying this you're still experiencing the issues you mentioned, I encourage you to get in touch with our support team (https://bit.ly/2AWw5VA) so that we can have a more detailed look into this. - Victoria, Shopify Support.
June 17, 2023
This app has been used for YEARS to print hundreds of thousands of invoices with our template. Just like everyone else, it stopped working. Tried to uninstall and reinstall and it didn't work.
Thanks for sharing your experience and providing feedback. I would suggest attempting to clear the cache on your browser and try using the application once again. In some cases, clearing the cache from your browser can fix minor issues that you may run into using the application. If the issue persists, try using a separate browser. For example, if you are using Safari - try this action on Google Chrome. Feel more than welcome to reach out to our live support if you continue to experience the issue: https://bit.ly/2AWw5VA. -Ollie, Shopify Support
June 15, 2023
I've loved this app for years and now, like everyone else in the reviews says, it's not working all of the sudden. I've tried different browsers, cleared cache and cookies and it's still not working. I've been trying to fulfill my orders for an hour and a half. Wasted!!
Thank you for taking the time and bringing this to our attention. It looks like there's an issue that our development team is looking into at the moment, and we may need to access your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through live chats. Cheers. -Elias, Shopify Support
Dec. 7, 2022
All I want to do is be able to bulk print order pages (something that shouldn't even need an additional app) I deleted the two premade template so I can build my own, but once they're deleted there's no option to create a new one. That's an oversight as bad as the fact that you can't bulk print in the first place.
Hi, there. Thank you for sharing your feedback with us and expressing your concerns. This is definitely something we can help you look into further, therefore, I encourage you to connect with our Support team (https://bit.ly/2AWw5VA) directly for troubleshooting purposes. We look forward to helping you resolve this as soon as possible. -Olivia, Shopify Support
Nov. 28, 2022
When you print an order, the template uses the current date instead of the date when the order was created. Not sure how it works in other countries but in my country the tax authorities want the invoice to show when it was actually created. One of the screen-shots above show the incorrect template {{"now" | date: "%m%d%y" }}.
Hey, there. Thanks for taking the time to leave us a review for the Order Printer app. I jumped into my own store and tested this behaviour and confirmed that the date of the invoice is dynamic - meaning that it changes to the current date when you print the invoice. If you're looking to change this, you'll want to looking into creating a custom template, or edit the coding of the current template you use to have the date of the order creation added to the invoice. You can reach out to our Live Team (https://bit.ly/2AWw5VA) to get information on our scope of support with these changes, and to see if we can support you directly with adding this information. -Imogen, Shopify Support
Aug. 15, 2022
Was working well then suddenly getting liquid errors where the customer name should be. Apparently a known glitch that shopify hasn't fixed. It renders the app useless.
Thank you for writing your review and I am sorry to hear that you've had this issue. I would recommend getting in touch with our support team directly, and they can provide you with the default templates for Order Printer which hopefully will solve the Liquid errors you're seeing. You can reach them here: https://bit.ly/2AWw5VA. If the Liquid errors are still appearing, this is something we could troubleshoot further. -Victor, Shopify Support
Aug. 9, 2022
Le moins c'est que les impressions ne sont pas datés à la date de la facture et de la commanderai à celle de l'impression.
July 20, 2022
App stopped working on any of my HP computers only MAC. Brought it to Shopify Attn and no one has gotten back to me. Major inconvenience.
Thank you for reaching out to us and bringing this to our attention. I am sorry to hear about your experience, and I'd like to ensure you get the support you need with this. Since you have already reached out to our Support team, I ask that you reconnect with our agents to check on the status of your ticket using this link: https://bit.ly/2AWw5VA. They will be able to give you an update, along with any further steps or information required. -Olivia, Shopify Support
July 13, 2022
The app doesn't create correct invoices when the Duties Calculation feature is enabled. Invoices generated using the app will not include a duties line, but will include the duties in the total. There is no liquid template variable for duties. (Opened a support case in March 2022 to update the app to support Duties, but have not received an update on when this feature will be added.)
Thank you for taking the time and sharing this feedback with us. While duties and fees aren't supported on Order Printer at this time, we understand how important this is to you and we'd be more happy to submit a feature request on your behalf to our development team for future considerations. That being said, if you need something that can provide commercial invoicing and include duties or import taxes in the meantime, then we'd recommend taking a look at something like Sufio: Professional Invoices (https://bit.ly/3POQspc) or AVA PDF Invoice: Order Printer (https://bit.ly/3Jlh3Ik). Thanks again! -Elias, Shopify Support
May 25, 2022
Does this app support the auto order print when order is placed? So every time and customer places an order it will send a print job. Then the printer will receive the print job and print automatically.
Hey, there! Automatic print isn't currently a feature of the app, however I can definitely see how that option could be beneficial for you. I'll be sure to pass that on as a feature request to our developers to be considered in any future updates. Thank you! - Brie, Shopify Support
March 10, 2022
Terrible. Why is this an app? Should just be a button just like print packing slip. Should be as simple as print invoice, print screen pops up, hit print done. It's slow, weird layout, need to know code to edit.. Just really strange that it's not built in to shopify like packing slip. This could just be the same as packing slip, just with pricing displayed.
Hey, there. Thanks so much for taking the time to leave your feedback here. I can definitely understand how beneficial it would be for this to be integrated into the admin, and I'll be sure to pass your suggestions on to our development team. In the meantime, if there's any other way we can assist you with the app, please reach out to our support team and we'd be happy to lend a hand any time (https://bit.ly/2AWw5VA). Thanks again. - Brie, Shopify Support
March 4, 2021
The app does not show the correct date on the invoice. It shows the date you print the invoice. I've just wasted a load of time saving down invoices that all show the same (incorrect) date.
Thank you for reaching out and letting us know about this in your review. This is something you should be able to resolve by editing the invoice template—on Line 2 of the template, you can add the "created_at" field instead, which should then show the date the order was generated on the invoice. You can see this edit made in the screenshot here: https://bit.ly/38lI3pv. -Victor, Shopify Support
Jan. 13, 2021
I read a review back in Oct last year that the app no longer allows printing from phone properly. Just had it installed today and experienced same problem - has the problem about printing from phone been fixed?
Hey, there! Thanks for taking the time to write a review. I know this was an issue that our developers were aware of at the time. I'll be sending you an email so we can follow up on this with our development team and take a closer look into this together. - Oliver, Shopify Support
Dec. 29, 2020
True, the packing lists get a lot prettier if you use this. But...from an operations standpoint, I REALLY wish this app did not need to take me through another screen to print our packing lists. It would be great to be able to print from order printer right on the order page, so we didn't have to then go BACK to the order page to use our other apps. Or...I'd love to just be able to better customize the shopify basic packing list...and abandon Order Printer entirely, but we tried and it doesn't seem to update when we make css changes.
Thank you for leaving this review. I appreciate you sharing this feedback, and outlining how printing packing slips directly within your orders would streamline your workflow. I understand how beneficial this would be, so I'm going to share your thoughts on this with our teams directly. We're always working hard to improve the functionality of our apps, and this is definitely a great suggestion for our teams to review further. Thanks again! - Rae
Nov. 28, 2020
I was having issues customizing this app so I deleted it. When I tried to download the app again the page could not be found.
Thank you for reaching out about this. I was able to replicate this on a test store in both Chrome and Safari, and in an incognito window, so it appears this is a spread out issue. I've reached out to our technical team to let them know, and I'll send you an email once I've received more information from them. Cheers! - Brie, Shopify Support