Order Edit Customer Service
Let customers edit, cancel and reorder orders instantly
Rating
4.6
feedback
199
chart
#4,529
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
22%
-
Less than a year
43%
-
More than a year
28%
Reviews Summary
Orderify is a Shopify App that has received a mix of positive and negative reviews from users. On the positive side, many users have praised the app for its usefulness in improving customer support and streamlining post-purchase changes. Customers appreciate the ability to cancel or edit orders easily, saving time and reducing manual labor. The app is also commended for its easy installation process and responsive support team. However, some users have faced challenges with the app not working as expected, requiring coding in Liquid, and encountering issues with theme compatibility. Pricing has also been a concern for some users, feeling that it could be more competitive. Overall, Orderify seems to be a valuable tool for enhancing the customer experience and simplifying order management, but improvements in functionality and pricing could further enhance its appeal.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up
Nov. 9, 2024
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
Sept. 20, 2023
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
July 10, 2022
Just started using it but so far its really good. look foward to offering the editing option to my customers.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more