Orderify ‑ Order Edit Cancel
Let customers edit, cancel and reorder orders instantly
Rating
4.7
feedback
201
chart
#2,178
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
7%
-
Less than a month
22%
-
Less than a year
35%
-
More than a year
24%
Reviews Summary
Orderify is highly praised by users for its ability to give customers control over their orders, improve customer experience, and save time for support teams. Users appreciate the quick setup process and smooth functionality of the app. It is seen as a valuable addition to online stores, especially for managing post-purchase changes, order cancellations, and edits. The app is commended for its affordability, ease of use, and the power it gives customers to make changes to their orders independently. However, some users have mentioned issues with the app requiring coding in terms of Liquid, which can be confusing and complicated for setup. Additionally, there are suggestions for updating the design of pop-ups to enhance the user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 26, 2025
Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.
Feb. 26, 2025
I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!
Nov. 16, 2024
it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up
Nov. 9, 2024
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
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