Order Edit Customer Service
Let customers edit, cancel and reorder orders instantly
Rating
4.6
feedback
199
chart
#4,929
All reviews
Rating Breakdown
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Nov. 9, 2024
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
Sept. 20, 2023
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
July 10, 2022
Just started using it but so far its really good. look foward to offering the editing option to my customers.
May 18, 2022
I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.
March 17, 2022
So far, I liked how easy it was to install. I also like that that customers can use this service, as part of my stores customer service.
Dec. 30, 2021
WONT LET ME LEAVE A NEGATIVE STAR RATING. I was hoping this would be a solution for my customers to be able to edit the invoices we send to them, allowing them to add more products from our store. But this is only to allow customers to edit AFTER they have placed an order. Why would you ever want to give a customer the option to cancel their order without providing a reason why? This seems counterintuitive to running a business.
Nov. 21, 2021
Seems to work fine. Tested with cancelling an order, installation was also a 1 click process. Will test some more and change review if anything comes up, but looks good for now!
Oct. 18, 2021
This really takes a lot of work off my shoulders when my time is stretched as it is! Thanks so much!
Oct. 9, 2021
I used Orderify in my online Lingerie and Swimwear Store Bombing Bubble. I believe Orderify will provide our customer a better shopping experience.
Aug. 16, 2021
nice app really usefull and helps customers in canceling and reordering orders easily . recommended
July 13, 2021
Setup was really easy and it gives my customers a better experience with the option to cancel or edit an order. I don't know why this isn't a normal feature with Shopify, but I am happy for the easy integration of this app.
June 5, 2021
This is a really useful app. Being able to allow customers to edit or cancel the order saves a lot of time for us filtering and responding to emails. When customer cancels an order, Shopify order page will reflect the cancellation correctly. Your customer will receive an email confirming cancellation and you will receive an email notifying which order was cancelled. This email is crucial if you are using certain third party fulfillment app as you will need to manually cancel the corresponding order at the app's order dashboard. I had good experience with their support team as well when resolving some issues I had.
June 4, 2021
The one stop App for your customer's all post ordering needs. The prices are quite competitive.....setup is easy as far as I think..
May 2, 2021
It works without all of the bloat and bells and whistles of other apps. It is simple and I love it. It solves a major area of friction in the buy-sell process. Kudos to the developer for actually having a product that works (unlike a lot of developers on here).
April 11, 2021
Great App, Easily allows customers to edit orders , rereduces work quired for editing and upsating orders. nice app
March 26, 2021
Just set this up, But we have been looking for something like this. Excited to see the reaction we get from our customers!
March 26, 2021
This company provides a wonderful support. They help to localize for Japanese currency very very quickly. They do listen to the users. We hope their business go better and better.
Jan. 20, 2021
This app is just what I needed to allow my customers to self-service order edits and cancellations. Well done. Easy and intuitive setup. Well worth the monthly fee.