Orderify ‑ Order Edit Cancel

I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out which was very much appreciated.

Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.

We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.

Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.

Very helpful app. Even more helpful & active support team! We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.

Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

Just started using it but so far its really good. look foward to offering the editing option to my customers.

I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.

WONT LET ME LEAVE A NEGATIVE STAR RATING. I was hoping this would be a solution for my customers to be able to edit the invoices we send to them, allowing them to add more products from our store. But this is only to allow customers to edit AFTER they have placed an order. Why would you ever want to give a customer the option to cancel their order without providing a reason why? This seems counterintuitive to running a business.

This really takes a lot of work off my shoulders when my time is stretched as it is! Thanks so much!

This company provides a wonderful support. They help to localize for Japanese currency very very quickly. They do listen to the users. We hope their business go better and better.

Really useful app. Prevents many, many support tickets where the customer forgot a discount code, or needs to make some other change to the order. Great value!

I used this app to give customers the opportunity to cancel their orders to shake the order rejection rate. It is very useful!

great experience and getting nice feedback from customer i test it and works great on cancelling or editing orders

Orderify is easy use and very helpful! highly recommended to those who a hassle free for taking customer request for re-order or cancel order.

Brilliant app, it fills the massive gap Shopify has. Order editing/cancellation without getting your support team involved is a game changer!

I am very excited about using this app to improve my overall customer experience and engage more effectively with my customers. Thank You for providing this rich functionality. It is working well so far with my side and I like the UI very much.

Loved it! It helps the customer to make changes by themselves. It has helped my business in a lot of ways.