All reviews

Rating Breakdown

  • 5
    78% (153 ratings)
  • 4
    7% (14 ratings)
  • 3
    5% (9 ratings)
  • 2
    4% (7 ratings)
  • 1
    6% (11 ratings)
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5 / 5 Share

May 29, 2018

This app works great. Team helped to install the software quickly!

Store

Filabot

Using app

Over 5 years

Total reviews

4

Average rating

5.0

1 / 5 Share

May 8, 2018

Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this. I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.

Using app

2 months

Total reviews

11

Average rating

1.9

1 / 5 Share

Nov. 19, 2020

Changed my review from 5 stars because support has been terrible. I had a legitimate concern with the safety of this app and I was completely blown off. Good app but service leaves much to be desired.

Using app

Almost 3 years

Total reviews

16

Average rating

4.5

1 / 5 Share

May 5, 2018

Email Support 4 times but no heard any reply from their.' Useless Apps and Lack of Support

Using app

3 days

Total reviews

3

Average rating

2.3

5 / 5 Share

April 12, 2018

Great app with customer service to match - would recommend.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2018

We love this app - and love the team behind it. They are very easy to work with - responsive, helpful and they always find a solution!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2018

They installed the app for me in a day! Great service and great app so far!!

Using app

4 months

Total reviews

10

Average rating

5.0

5 / 5 Share

March 15, 2018

Great app! Fast installation if you need it :-) Appreciate it!!!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2018

I requested help with the install and it was literally set up within a couple of hours! What amazing service (Louis)! We had our first two back-in-stock email signups within 30 mins of the app being set up. The app works perfectly straight out of the box, doesn't even really need any customising. Can't wait to see our sales increase with this simple and effective app!

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 22, 2018

Had to request an install due to my custom theme, and within 24 hours, Louis had everything up and running. Love how clean it looks on my site. It works as described. So far so good. Excited for the ability to alert customers via sms.

Using app

Almost 2 years

Total reviews

20

Average rating

5.0

1 / 5 Share

Feb. 18, 2018

We started out absolutely loving this App and the great support. However, we had an issue about a month ago that we contacted them to urgently look into and haven't received a single reply. We have sent at least 4 follow up messages and still have not had a reply. Very disappointing; we are now looking into an alternative.

Using app

About 2 years

Total reviews

8

Average rating

4.4

5 / 5 Share

Feb. 6, 2018

Super helpful in setting up the app and getting it to look exactly how we would like. We have also definitely increased our sales by knowing who to reach out to when we are back in stock with specific items!

Using app

About 1 month

Total reviews

17

Average rating

4.9

5 / 5 Share

Feb. 2, 2018

Easy to use, customer service is excellent and very quick to respond and assist. Really enjoying the ability for people to sign up for SMS notifications. Very effective.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 31, 2018

Seems awesome and the customer support is responsive and helpful.

Using app

About 4 years

Total reviews

13

Average rating

4.0

5 / 5 Share

Jan. 11, 2018

Excellent app! It helped me to bring customers back to my website many times. Simple to use. The support team was also very friendly and fast to solve my issues. I totally recommend.

Store

Meg Meg

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 17, 2017

Fantastic app - Has helped contribute to over 38% of our purchases from Email Source - Can highly recommend!

Store

St Agni

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2017

The app integrates very clean into the site, looks very professional. Additionally they helped me get setup in 2 days. I love the service and app.!

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2017

Looks and works great, no issues. Thank you

Using app

14 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Oct. 17, 2017

Worked as intended but not quite how I wanted. Contacted customer service and they helped me tweak it to only apply to certain products tagged with a specific tag. Now works perfect.

Using app

11 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 14, 2017

Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)

Using app

3 months

Total reviews

9

Average rating

4.4