SC Back in Stock Restock Alert

Dec. 6, 2018

This app is just awesome for keeping you clients informed about the products they want to hear about being back in store. It also assists you in knowing what your clients really want therefore helping you to prioritise your stock orders. The Team at EastsideCo are also very helpful!

Dec. 3, 2018

Amazing app, adding the SMS feature was a game-changer. Very helpful team, got my install done in record time. Great ROI. Highly recommend.

Nov. 11, 2018

Been using it for a few months because we are stuck with it since customers started waitlisting our products. One, it is incredibly slow and crashes nearly every single use. Two, it does not let you send to just one SKU, its actually quite random how it decides to send the alerts, you definitely cannot control it much within the app. Limiting this to three, sometimes it just decides not to send the alert to the customers at all... still not able to determine why this happens.

Nov. 8, 2018

We like this app. If you want to use back in stock only on some items, ask them and they will tell you how to do this. I made email tests and don't be surprised, with automatic email, it can take around one hour to receive the email after you restock your item and, it took around 15 minutes if you send the email by yourself. I like the fact that we can customize the app and the email notification because we don't only use the English language. Thank you!

Oct. 29, 2018

I'm on the very basic plan of $5 US a month and I find it SO helpful. I can see what people are really wanting me to restock on the site now and it definitely helps with my buying. It always works perfectly! There was 1 day where I experienced a glitch in the system. Panicking because I rely on it so much I thought I could delete from my Shopify backend and then re-load it hoping that would fix the issue. I ended up making it worse and had to email customer support for help. Was blown away with the prompt response assuring me it would be fixed and everything was back to normal very quickly. Great product and great support! Very happy with the service :)

Oct. 16, 2018

The app works perfectly! Does exactly what we need it to do. Support even helped me out with figuring out how to make it only appear for certain products, definitely recommend :)

Oct. 8, 2018

The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.

Sept. 17, 2018

Works as expected - and then some! Really solid and thrustworthy app. Now Back in Stock and I sleep better... and Support is awesome!

Aug. 15, 2018

Very helpful and got it all squared away.

Aug. 14, 2018

brilliant customer service and really happy with the app. Thanks!

Aug. 7, 2018

Does what we need and prompt / helpful support from devs. Many thanks!

July 16, 2018

Had a bit of trouble getting the app set up with our custom theme, but support got back to us straight away and fixed the problem instantly. Everything seems to be working a treat now!

July 13, 2018

The app itself works great, but it really doesn't support variants. A customer can request a notification by variant, however, when the notification goes out, the notification is all about the product. For example, the subject line says "Your Legging is back in stock". Absolutely NO mention that the BLACK Legging is back in stock. Then the photo that is in the email is the main product image (not necessarily the black one). The ONLY place it even mentions the variant is in the body of the email, but let's face it, we don't all read everything. I asked them if they could at least put the photo of the variant color and they said that option wasn't available. So, you say you support variants, but you really don't!!

June 27, 2018

Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute. PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.

June 22, 2018

Great app and great support. Would definitely recommend!

June 15, 2018

I like that my customers can alert me if they are interested in an item that is out of stock. Customer service was great. Thanks Louis E.

June 13, 2018

An app like this is key for my store and helps me serve more customers! I updated my theme and this made the implementation a bit more complex. Louis helped me greatly, and always replied within a matter of moment. Very happy with my choice for this app!

May 29, 2018

This app works great. Team helped to install the software quickly!

May 8, 2018

Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this. I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.

Nov. 19, 2020

Changed my review from 5 stars because support has been terrible. I had a legitimate concern with the safety of this app and I was completely blown off. Good app but service leaves much to be desired.