SC Back in Stock Restock Alert
Get Instant Notifications for Back in Stock & Restock Items
Rating
4.7
feedback
195
chart
#1,054
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2019
Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.
Using app
About 1 hour
Total reviews
1
Average rating
2.0
Hi - I'm sorry you experienced an issue with the app. If you had problems with notifications being delayed in the end, please let us know via our support email address and we'll be happy to provide the app for free for a month, including SMS. Kind regards Eastside Co
Oct. 4, 2019
Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.
Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described. The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today. Kind regards Eastside Co
Sept. 3, 2019
Good support and help with installation. Seems to work well. Customization is okay, but could be better.
Hi there - many thanks for taking the time to write a review of our app! If you have any specific points about what you'd like to see in terms of customisation, please let us know. Kind regards Eastside Co
Aug. 22, 2019
Awesome functionality as well as customer service. Team were friendly and professional. Thank you for the help.
Thanks for your review - we're glad NBIS is helping your store! Don't forget to check out Cart Convert in the app store which may also be of use to you. Kind regards Eastside Co
Aug. 2, 2019
Great customer service and app has been working really well so far - we needed help customizing the colors and the support team got it sorted for us really quickly :)
Hi - thanks for your great review of the app and our customer support team. We've passed your feedback on to them! Kind regards Eastside Co
July 24, 2019
This is a great and useful app. The developers provide excellent support and amazing customer service.
Thanks for your review! We've passed your feedback to our dev and support team. Kind regards Eastside Co
June 20, 2019
Super ! rapide ! Nikel ! J'ai eu ma réponse très rapidement, hyper efficace, j'avais besoin d'installer Now back in stock au milieu de ma fiche produit ! et c'est résolu ! Plus de stress !!
Merci! Eastside Co
June 14, 2019
I am just at the beginning of using this app. Had trouble figuring out how to install it, due to a problem with Shopify, not with the app. However, I didn't know it was a shopify problem, so contacted Now Back In Stock's customer service, and I have to say it is the best I've used. Louis was so helpful at every step of the way, no matter how stupid my questions probably seemed. It is now up and running, and working great.
Thanks for your review and the great feedback! And don't worry, thee's no such thing as a stupid question. Louis and the team are always happy to help. Kind regards Eastside Co
June 11, 2019
We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.
June 11, 2019
I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.
May 30, 2019
Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.
Hi there Thanks for your review of the app - we're sorry it didn't fit in with your theme as you expected it to. If you decide to speak with the theme developer and want to continue with Now Back in Stock, please let us know. Kind regards Eastside Co
May 28, 2019
Paying peanuts for the app so don't be surprised if you're getting lukewarm support. I've asked for help to customise the email notification. Also asked if we can receive a test email. The out of stock form is also not appearing on selective product pages. Took them 5 days to tell me to clear browser cache and use my own CSS stylesheet to customise the form. Well done, East Side Co.
Hi Good Dog People I'm sorry you felt our support wasn't you were expecting. I've reviewed the email correspondence with our support team - the latest email from us was this morning, and it looks like it resolved the questions you had. If you need any further help or have more questions, just reply to the latest message. Kind regards Eastside Co
May 24, 2019
Very useful app. With HTML you can create a very nice email (their template is a bit basic) and with a click have it sent out to everyone who has signed up. Louis is very helpful and helped us to implement the sign-up form so that it has the same style as the rest of the website and he also helped with some of the email HTML. Overall, very useful app which allows you to see where demand is, particularly by variant, and this helps to guide our manufacturing plans.
Hi, thank you for taking the time to review Now Back in Stock - we really appreciate it. It's good to hear you're seeing the value in the app, both from a manufacturing planning perspective, and hopefully also through additional sales. Kind regards Eastside Co
May 9, 2019
Really great app and the support is very helpful. Integrated awesomly into my theme and easy to translate. Thanks!
April 15, 2019
Great app, work as it should. Easy installing. Five-star support! Great app, work as it should. Easy installing. Five-star support!
Many thanks for the great review (it was so good, you wrote it twice!) Kind regards Eastside Co
April 11, 2019
This has worked really well for our shop, and the support has been amazing. They were even able to quickly add code so that only some of our items got the "Back in Stock" capability on them. Perfect, and great for customer service
Thanks for taking the time out to write a review of Now Back in Stock, and we're really pleased you've been happy with both the app and the support. We hope it continues to help you capture lots of additional revenue! Best Eastside Co
April 11, 2019
What a comfortable app. The back in stock service works great with a minimal and user-friendly interface. The e-mails are automatically sent in the most helpful way letting you concentrate on other tasks. The most important of all? Their support services are absolutely amazing. They solved my issue with a super fast response. Thank you Eastside Co. Keep up the excellent work.
Thanks for the great review! I've passed your kind comments on to our support team and the positive feedback is really appreciated. All the best Eastside Co
March 28, 2019
This app is really helpful for keeping customers coming back. I had a small installation problem and support was quick and helpful. Highly recommended.
Hi there, thank you for writing a review of Now Back in Stock. It really helps us out and we love hearing about the additional revenue it generates for merchants like you!
March 26, 2019
Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.
Thanks for taking the time to write a review of Now Back in Stock. We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious. We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you. Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with. Kind regards Eastside Co
Feb. 27, 2019
The best support received till today from any app developer. We're asking to change significant change on the app theme to match with our web store theme and the support team was very helpful each time. Great work !
Hi there - many thanks for your review! We appreciate you taking the time to write it, and our support team are always happy to help! :)