SC Back in Stock Restock Alert
Get Instant Notifications for Back in Stock & Restock Items
Rating
4.8
feedback
192
chart
#1,100
All reviews
Rating Breakdown
Review RSS Feed
Feb. 27, 2021
I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.
Hi - thanks for your review. It appears that you already installed the app at an earlier date, which is when the free trial was used. Our support team have been in touch to sort the issue you mention about the app not taking effect - if you do not want to keep the app we can offer a refund. Best Eastside Co
Feb. 9, 2021
I changed to other apps that are easier to use with faster customer service even on weekends. I have edited this review after got a reply from the developer of the app. Changed my review from 2 stars to 4 stars.
Hi We're sorry you found the app hard to use. Our support team work UK office hours Monday to Friday - after you contacted them on Saturday 6th Feb, they replied to you on Monday 8th Feb but had no response back from you. I can see you've tried another app in the meantime, but if you'd like any assistance with NBIS, just reply to their email. 10/02/21 - thank you for updating your review - we appreciate it. If you decide to try any of our apps in the future, just get in touch and we'll be happy to help! All the best Eastside Co
Nov. 8, 2020
We use this app and like it. The support is 1st class and very quick. Download and use this app with confidence.
Hi Thanks so much for taking the time to write a review of the app - we really appreciate it. We're glad it's working for you and helping your store! Best Eastside Co
Oct. 27, 2020
We liked the app for the cost, and it looked nice on our product pages since we could custom brand it. One thing that would have been helpful is being able to download a full list of subscribers over a set date range ourselves instead of waiting a few days to hear back from support team. Recommend for smaller shops that don't really need any custom features!
Hey Thank you for the positive review of the app and the comments about how it could be improved as well! We'll feed back to our product team. Best regards Eastside Co
Oct. 21, 2020
Using this app on a few stores already, works good for us. We customized the widget to fit our theme. The support was responsive and helpful.
Hi - Thanks for taking the time to review the app - cheers! Best Eastside Co
Sept. 21, 2020
After some initial issues with not being able to get hold of support, once we were able to make contact, the issue we were having with the coding making the email me button look different on one of our products was quickly resolved. Looking forward to using the app to its full potential and saving us time tracking out of stock alerts from our customers.
Hi there sorry you've been having trouble - I've spoken to a colleague on our support team who has been emailing you to try and resolve the issue. Just to confirm, we are UK-based and work office hours Monday to Friday. An email from you was received yesterday at 18:49 and he responded today. Prior to that there was an email on 8th which he responded to as well - I'm not sure where the emails are that you mention you've not had a response to. My colleague has asked for collaborator account access - if you could respond to this he'll be able to look into it for you. I'm sorry the app isn't running as you'd like it to at the moment but I'm confident our support team can sort it out for you! If you reply to his email we can get this moving. Best Eastside Co
June 23, 2020
The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me. I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED ! If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app. They are good with responding and helping to update your site if you need them too.
Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction. Best regards Eastside Co
May 6, 2020
It was working nicely but all of a sudden it stopped sending emails when we hit the bell icon to send the notification. Hoping this can be fixed,
Hey there Thanks for the review and sorry you're having issues. Our support team have now got in touch with you and are in the process of resolving it. If you could update your review once it's sorted for you, that would be great. Best Eastside Co
April 15, 2020
I just installed the app and the support folks were very prompt and helpful thus far. I look forward to seeing how much this will help the business
Using app
4 months
Total reviews
5
Average rating
5.0
Thanks for taking the time to leave a review of our app! Glad our support team were able to help too. We're confident you'll see the benefit of the app on your store. All the best! Eastside Co
April 15, 2020
We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form [email protected] we want to change this email address. Can you please tell us how can we change the [email protected] email to our store email address
Hi there Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated! Kind regards Eastside Co
March 11, 2020
Buggy and their server is dead slow. Support responds but often with canned responses, doesn't really feel like a partnership as with some other developers. I've had an ongoing issue which has not been fixed and the message is 'all will be fixed in the new version'... that has not appeared for 6 months. I'm out and moving my business elsewhere.
Thanks for your review. Our support team always investigate each issue individually, so I'm sorry if you feel like you've had canned responses and that they weren't able to resolve your issue on this occasion. Kind regards Eastside Co
Feb. 13, 2020
It works perfectly and the technical support is great! They solved my problem very quickly, I really recommend this plug-in.
Many thanks for the great review :) Best Eastside Co
Jan. 15, 2020
Best support we ever had. Thanks a lot for responding so fast and solving our problem with our theme.
Hi there Thanks for the great review! Happy to help. Kind regards Eastside Co
Jan. 10, 2020
The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.
Hi there Thanks for getting in touch. I understand our support team messaged and addressed the problem you were having, so hopefully the issue is resolved. If all is well, it would be really appreciated if you'd consider updating your review. All the best Eastside Co
Jan. 9, 2020
I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.
Hi there Our support team have emailed you in response to your recent message so please work with them and they will resolve the issue. Many thanks! Eastside Co
Dec. 5, 2019
After trying out a few Out of Stock notification app, I have found the perfect app for me . The customer service at Now Back in Stock has been very helpful. Especially Louis who helped with the installation and fixed a few minor tweak to my site layout. I highly recommended trying this app!
Thanks for your great review of our app! Louis says thank you for the personal shout out as well, very much appreciated. Don't forget to check out some of our other apps in the store. Kind regards Eastside Co
Nov. 5, 2019
it's an excellent app for the price - it works well and the support is responsive and helpful even a couple of years in. We've been using it for at least 2 years now.
Hi Thanks for leaving a review and we're glad the app is working well for you! Thanks for your comments about our support team as well. Kind regards Eastside Co
Oct. 4, 2019
Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.
Using app
About 1 hour
Total reviews
1
Average rating
2.0
Hi - I'm sorry you experienced an issue with the app. If you had problems with notifications being delayed in the end, please let us know via our support email address and we'll be happy to provide the app for free for a month, including SMS. Kind regards Eastside Co
Oct. 4, 2019
Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.
Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described. The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today. Kind regards Eastside Co
Sept. 3, 2019
Good support and help with installation. Seems to work well. Customization is okay, but could be better.
Hi there - many thanks for taking the time to write a review of our app! If you have any specific points about what you'd like to see in terms of customisation, please let us know. Kind regards Eastside Co