Outfy ‑ Social Media Marketing
AI Powered Automated social media tool for Shopify stores
Rating
4.6
feedback
1,347
chart
#256
All reviews
Rating Breakdown
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Aug. 16, 2024
Good but not responding to any messages and emails or tickets opened. App is publishing random images and prices to social media that will confuse the audience.
Aug. 8, 2024
You Need to Pay for most features. expect to pay over 40$ With incentivized payment plan 7 day trial for not full features.
July 23, 2024
I had the $70 plan and I didn’t have any issues with the app. However I did find a company that does the same thing for half the price. So I canceled my plan before July 1st. I was still charged the $70. No problem I figured I should just be able to contact Outfy and get a refund. They acknowledged my email once and that was basically it. I have not used the service in July AT ALL. It seems that I will be losing out on $70, because I received an email that the ticket for my issue was closed. I just want to warn others. The app isn’t bad but like I said there are other companies that provide the same services for half the price. Do your research!
June 13, 2024
This right here is one reason I do not like outfy. The customer service is awful. My membership was supposed to be canceled weeks ago. I am assuming since this email that is was not. The chats I had with support team were so time consuming and nothing was ever resolved.
May 2, 2024
Feb. 19, 2024
terrible to use. more complicated UI than other similar apps but more expensive.
Jan. 12, 2024
Stopped responding when it came up for renewal. The only benefit woudl of been to have the AI hastags as the hashtags were previously generic and not engaging. All would be "going soon" "low stock" etc. Not very engaging. And now the AI tag feature is only going to be available until the END OF JAN 24 unless i upgrade to a plan twice the cost. This app really doesnt do anything that sets it apart from others....Posting to social media hasnt increased sales. If anything most of the posts it did were read of engaged with. Dont waste your money with this.
Dec. 22, 2023
NON INSTALLATE QUESTA APP, e' pessima, non rispondono, non sono chiari sui messaggi, non viene rispettato ciò che viene promesso, l' automazione della pubblicazione dei post non avviene automaticamente, ma devi sempre messaggiare per far si che venga pubblicata, l' assistenza è lentissima a rispondere. NON SONO AFFIDABILI.
July 1, 2023
Outfy continuously posts SOLD OUT items from my shop, creating problems when my customers go to click the links Outfy posts, only to find out the items are sold out. These happen CONSTANTLY and when I reach out to Outfy, I'm given the run around and excuses lying that the items just sold out as they were posted, when in reality the items were sold out days or even weeks before. You've wasted my money on an horrible app with terrible customer service.
May 11, 2023
Not impressed. Wanted to give this a try so I could worry less about making posts and focus more on other parts of my business...but it just got me worrying more about my posts. If you care about the quality of your posts at all I do not recommend Outfy. I signed up on Tuesday and by Wednesday before I set up anything- I had already unknowingly made about 6 posts, some on Facebook, Instagram, and Pinterest with a few more scheduled, (not by me) in just a few hours! It would have been nice to receive some kind of email or notification before posts got sent out for a final review. The posts were thankfully acceptable, but didn't always frame the picture very well and often used generic and kind of lame descriptions, like "Check out these 'awesome' _____." Outfy needs to let me set up the schedule and what kinds of posts I want put out before it just starts throwing crap against the wall without asking. If Outfy wanted to improve, they should also allow more control for what media the smart poster selects from and they desperately need to update some of their templates. You can upload media, but from what I've seen it doesn't pull from those pictures to create posts, you have to create those manually. My store only has 3 products and by day two of automated posts it had already started repeating pictures. The collage templates were actually alright, but the Gifs looked atrocious and don't get me started on the videos- pathetic (choppy, outdated graphics and text, slideshow quality, way too long.) Just remember this red flag. If a business pushes you to subscribe before you've had a chance to try the free trial, it knows you'll unsubscribe and just wants to make a quick buck. Avoid Outfy until they get their act together or just try elsewhere. I'm personally thinking of a more hands on approach and using Canva for inspiration. If you want something done right sometimes you have to do it yourself.
Thank you for taking the time to provide your feedback. We sincerely apologize for any negative experience you had with our service. We would like to address your concerns and offer some clarification. Automated posts: We apologize for any confusion during the setup process that resulted in posts being published automatically. Please note that Outfy does not post anything on its own. We provide a default SmartQ setup while setting up a new account for the convenience of our users, but we always seek their consent before activating the default SmartQ. Text with the Post: Our platform provides a wide range of customizable templates, allowing you to add your own text, descriptions, and hashtags to make each post unique and less generic. Furthermore, you have the flexibility to create and incorporate your own templates alongside the system-generated ones. Additionally, we offer the option to associate templates with specific categories for more targeted messaging. Post quality: We take the quality of our templates seriously and continually strive to improve them to enhance the user experience. While template quality is subjective, we receive positive feedback from the majority of our users who appreciate our templates. However, we genuinely value your feedback on this matter and encourage you to share any suggestions you may have for further improvement. Media selection: While our users can upload and use their own media for manual posts, our current SmartQ feature does not automatically select uploaded media. However, we are actively working on enhancing this feature for future improvements. Subscription: We offer a 7-day trial period for all new users to evaluate our service before subscribing. Additionally, we provide a free forever plan that allows users to post to social media accounts and access limited features. We sincerely hope that we have addressed your concerns and look forward to having you back on Outfy.
Jan. 6, 2023
J'ai voulu commencé avec le forfait gratuit. Après m'être connecté, j'ai commencé une publication. Après quelques essais, j'ai voulu publier et BOOM! Le système m'inonde de pop-ups me demandant de payer et me disant que cette fonction n'est qu'avec un compte payant. En fait, le forfait gratuit ne permet pratiquement rien. Discuté avec leur service en ligne. Je voulais comparer les forfaits. Elle me dit que c'était sur le site. Alors, que non, c'est seulement dans leur FAQ. Aucune façon de comparer objectivement. Elle ne faisait que jouer sur les mots. Je ne recommande vraiment pas. Moins long et surtout moins cher de simplement partager moi-même. edit: le service à la clientèle en rajoute dans le chat: "You posted a bad review. Thank you."
Aug. 30, 2022
Miss-Leading Free Plan. It only allowed for 1 product per day per network, i will quote the app itself "Your plan doesn't allow more than one product, try upgrading." And the only thing you can create is a single 'product' and not collages. Furthermore, Pricing for this app is way overpriced. You are better off $8/m 'Post Studio' app. It doesn't do Collages but you don't really need that.
Dear Red Bargains, We thank you for your feedback. For your kind attention, our FREE plan is usually meant for small sized stores and so limited to fewer posts but sufficient enough for daily promotions. Outfy offers the best features you need for social media promotion. We think, that actually justifies our pricing. We just wanted to help you as best possible. Kindly let us know if you need any other assistance. Our only mission is to help your Business grow! Regards Team Outfy
Nov. 16, 2021
They're forever free plan is non existent. When I went to sign up it wasn't even an option. I couldn't think even one acct without it saying I needed to upgrade. Very shady....
Hi PerkyThreads, Thank you for your time and feedback. We’ve already reached out to you on this. Looks like it was some kind of confusion and you have already resolved it by completing the signup process. You are now on the FREE plan and actively using Outfy. Enjoy your journey with Outfy! Kindly let us know if you need any other assistance. Outfy takes pride in customer support and service. You can always reach us through 24x7 chat or email us on [email protected]. Our only mission is to help your Business grow! Regards Team Outfy
Oct. 4, 2021
Very bad support !!! They never helped me connect my two stores. Although I have already written to them twice! Think before using this app, support is very important but not here !!!!
March 21, 2023
We did unsubscribe from the Starter app, however your scammer company is taking money for months and not answering on emails even from Shopify. Be aware of these Scammer methods and better even don't start trying any paid option.
May 6, 2021
The app would not be bad if they did not constantly try to put their tags that advertise the app. You constantly have to contact support and find out how to remove them. For an app that costs money, this is unacceptable.
Dear BabyToMove, We thank you for your feedback. All we can assure you is that we do not add our tags nor is our any intention to do such. Kindly use our latest app to avoid any confusion. And as such, we have conveyed all these things to you over email as well. We look forward to your co-operation and understanding. Please feel free to reach out to us for any kind of assistance. Customer service is our utmost priority. Regards Team Outfy
Aug. 26, 2021
in the beginning it was great now its awful generates post without our permission depleting credits! Update Outfly reached out and we fixed the issues they made it seamless and we appreciate them an their awesome service .hey they are the best at what they do !!!! Use them!!! well a lot has changed they now are making you do a monthly subscription and we had credits now we cant do are post for social media very disappointed at this point .update its been 3 days no response and no feed back from this company smdh
Jan. 12, 2021
I tried a few months ago and tried again just now. This doesn’t activate. It just hangs. Love the concept. The concept doesn’t matter if the tool doesn’t work.
Dear Designed by Geeks, Thank you for your feedback and time. Request you to check your inbox, we have tried to reach you there explaining everything and the resolution for it. We would be more than happy to see you back on Outfy. Regards Team Outfy
June 11, 2020
The app its job at first. It stopped posting to FB & IG. I don’t find this helpful or time saving.
Hi Natural Whispering Wonder, We are really sorry to hear this. Your postings had stopped as you had changed your credentials but did not update them on Outfy. This is quite logical and is a part of security check applied by FB/Insta. To fix this, our system had sent you multiple reminders. Even our Activity page clearly shows what needs to be done. You have been using Outfy for the last 8 months and are well versed with the whole process. Kindly update your credentials on Outfy and your postings will be resumed. Please free to let us know how can we assist you better. As an Outfy customer, we always suggest you to approach us through our 24x7 customer services - Chat & Email. We are always there to help you as best possible Regards Team Outfy