Packlink PRO Shipping Platform
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.5
feedback
952
chart
#223
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
17%
-
Less than a year
55%
-
More than a year
23%
Reviews Summary
The reviews for the Shopify App show a mix of positive and negative feedback. Users appreciate the app for its ease of use, helpful customer service, and cost-effective shipping options, especially for small businesses. However, there are concerns about lost packages, lack of response from customer service, and limitations imposed by Shopify for using the app without a paid subscription. Some users also mentioned issues with specific courier services and difficulties in getting reimbursed for insurance claims. Overall, the app seems beneficial for simplifying shipping processes but has room for improvement in terms of customer support and functionality limitations imposed by Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 12, 2024
Op jullie informatie-pagina staat dat er kan geleverd worden met GLS. We hebben de registratieprocedure doorlopen, en we kunnen die dienst niet vinden ...
Dec. 3, 2024
To get this kind of app for free, for small, low cost shipments is brilliant. If you are sending highly expensive goods or services and need quality customer service - maybe use a paid for platform. Packlink Pro is excellent if you are just getting started. Recommend!
Nov. 21, 2024
Package worth 3500 euros lost 4 months ago, no information. After two weeks, they just closed the ticket. Since then I've been desperately trying to get reimbursed for the insurance I took out (I paid extra for this insurance): nobody answers. We end up talking in a chatbox that says it will put us in touch with the right team, but we're never put in touch with anyone. No response by e-mail either, it's simply scandalous!!
Nov. 5, 2024
Assistenza assolutamente impeccabile, ho fatto una richiesta di info per capire se potevo utilizzare o meno una funzione senza avere l'abbonamento PRO e sono stata ricontattata dopo poco a conferma che potevo farlo ma serviva una procedura. Il ragazzo che mi ha contattato è stato con me diverso tempo al telefono per accompagnarmi interamente nella procedura finchè non abbiamo risolto tutto, davvero apprezzata tanta cura grazie! L'app mi sta permettendo di aggiungere un metodo di spedizione aggiuntivo (locker) direttamente dall'app packlink PRO
Nov. 5, 2024
Il customer funziona benissimo e per situazioni più particolari da risolvere è sempre disponibile la mia Responsabile account Brunella, super gentile e professionale. Sono ormai diversi mesi che ..
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