PageFly ✦ Landing Page Builder
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I have used pagefly for a long time. Their customer support is very helpful. They are all very cooperative
Thank you so much for your amazing review, I am so happy to read your words. Please let us know if you need any assistance, we are here for you! Lea - PageFly Team
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager
This app is awesome. I've spent months doing things from scratch and an hour making my product pages look amazing when using this app. I had two technical issues and Lucian was on hand within minutes (on a Sunday!!) and fixed my issues immediately. Can't be better than this!
Thanks a lot for taking the time to share your thoughts! It was truly a pleasure to assist you and it makes me very happy to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch any time if any further issue arises. I wish you all the best for your store :) Lucian - PageFly team
I really like the 24/7 chatline! I came in contact with "Joy" who was really helpful with all my questions and solved some of my issues immediately - so thank you very much for the great service :)
Thanks for taking the time to share your feedback with PageFly. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! If you have any questions or need help, feel free to contact us at any time at the Live chat window. PageFly | Kate - Customer Success Manager
Great service, thank you! Dong went above and beyond and fixed my issue in no time. I feel confident that any further challenges will be easily fixed by the team. Thanks again.
I want you to know how happy we are because of your positive experience. Our priority is customer service and PageFly quality. This is a great motivation for us to improve PageFly better and better. Our Livechat is 24/24, please feel free to contact us should you have any questions. PageFly | Kate - Customer Success Manager
The support team is very helpful, and the user interface is so easy to navigate. I would recommend everyone to use this app!
Hi, Thank you so much for choosing PageFly and your generous review. You're so kind to spend time sharing your word with us. We value your opinion and we always strive to keep improving the service for valued PageFly users like you. If you have any further questions, please feel free to contact us via Live chat. Let’s be successful together! Megan - PageFly Team
Customer support is great and the pages themselves are solid. Not the most user friendly to use but certainly not impossible to figure out and with the customer support being as good as it is. I'd recommend this App.
Hi there, so glad to see that you are having a good time with PageFly team! Thank you for your detailed feedback, it helps us a lot in improving our app. We hope to serve you better every day to meet our dear customer’s expectations. Please know that you are always welcome here! Our support team is here with you 24/7 whenever you need. Have a nice day, and stay safe! PageFly | Kate - Customer Success Manager
I use Pagefly for a few years now, and not only that there are unlimited features that allow me to create any design I want, but the support is also fantastic! they help you with any issue within minutes. Thank you very much!
Hi there! It was my pleasure to help you. Thank you so much for such a generous review. Your words melted my heart. We are trying our best to improve our services to support clients like you. Thank you so much once again. Have a nice day <3 Many Thanks Hamza S. | PageFly Team
I love the app and the support is really helpful! Recommended! I`ve been doing quite a bit of pages and could find all the tools I needed, thank you!
Hi Maxim! Thanks for sharing your review with us and this made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our services for valued PageFly users like you. Have a wonderful day, and take care! Regards, Hamza S | PageFly Team
This app really is a life saver! It's very easy to make the website design that you want. The PageFly Team is excellent, they reply really quick with clear instructions. Highly Recommend!
Thank you so much for your wonderful feedback. We really appreciate you being our valued user and for helping to share the word about us. We’re here for you anytime. Randy | PageFly Team
Great app for pages, and even the customer/tech support is fast and amazing. Really quick way to implement new pages. Thanks Andrew for sorting out my issues.
Thank you so much for taking the time to leave us this amazing review! It makes me so glad to know that you are happy with our support and enjoying our product. Please don't ever hesitate of getting back in touch if you ever need any further assistance, as we're always ready to help. I wish you all the best for your store! :) Andrew | PageFly Team
The app is easy to use with a lot customize options. Also the customer support is really kind a helpful. 5/5 hard recommendation.
Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. If there's anything else we can do to help, please let us know. PageFly | Kate - Customer Success Manager
The best app ever. You can't use Shopify with a page builder and this is the best of them. A lot of functions and integrations and 24/7 support very helpfull.
Hi, thank you for writing to us, these words motivate us to continue growing and learning in order to provide you with a better product. Please let us know if you have any further questions. Angel PageFly Team
This really is a genius app. It took me a little while to get to grips with, but after watching a few explainer videos I was a good to, and able to create amazing looking web pages. Every time I got stuck, the team was right there to get me going again.
Let me take this opportunity to thank you for choosing PageFly for your store. We are proud to welcome your opinion and look forward to serving you in the long run. If you have any questions, please contact us via LiveChat, and we will be happy to assist you. Once again, thank you for your communication. PageFly | Kate - Customer Success Manager
Easily the best LP builder for shopify. Gives so much flexibility to build the product pages you really want and the support has been amazing, I've had a couple of problems I couldn't fix in the editor and Pagefly support have gone in and fixed them for me with no fuss. Highly recommend
My heartfelt thanks for your review. Your feedback means a lot to us and we will do our best to deserve your trust. We have been continuously striving, to improve the quality of product and services, bringing practical values to return for your trust. Please don't hesitate to contact us anytime if you need any more help. Drake - PageFly Development Team
Recommend it !
Thank you soo much for giving a wonderful review for us. It means a lot to me and my team to have you! We are here if you need any assistance. Have a great day! Cookie - PageFly Team
my first time using this app and it really changes everything for me. there was a lot of customization possible even with the free subscription. it does a lot more than the templates in shopify itself. the most amazing thing is the support you can get from the app. it is almost immediate you get connected to someone and they have always solved my problems and amazing customer service!
Thank you for the wonderful review and for taking the time to share your feedback with PageFly. Our priority is customer service and we are ecstatic that we met that mark! This is a great motivation for us to improve PageFly better and better. Rest assured that we will keep on improving our services for valued PageFly users like you. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly. Have a wonderful day! PageFly | Kate - Customer Success Manager
PageFly makes it so easy for me to add customized pages to my website that I normally wouldn't be able to in my theme. The best part is the customer support. I was having issues formatting my page, so I reached out to customer service via their chat. They helped me quickly and efficiently and even created Loom videos to show me what they did. Highly recommend this app--the customer support makes all the difference!
Thank you so much for taking the time to share your experience with PageFly. This only motivates us to improve our overall services for our valued users like you. Once again, thank you for helping us all out. Have a nice day, Randy - PageFly Team
Tyler the best support i have thx! Pagefly is great! Thank you for all the support you give us daily!
Hi Patrick! Thank you so much for taking the time to share your thoughts with us, and for the kind words <3 We will keep working hard to make our app better, and give you the best support possible. I wish you all the best! Don't hesitate to reach out whenever you need help with anything else. Best Regards, Tyler. PageFly Support Team
Amazing support, quick and efficient! My pages look great with all the customizations available. And the editor is very easy and intuitive.
Hi Carolina! It was my pleasure helping you out today. Thank you so much for your generous review. It was very nice of you. If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you! Have a wonderful day, and take care! Regards Hamza | PageFly Team
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