PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,632
chart
#2,559
All reviews
Rating Breakdown
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Oct. 13, 2024
it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day. First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly. I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better. I feel happy that our Technical support team also helped you well. Rest assured that we will try our best to be a better assistant to you every day! I hope to hear from you soon! Have a nice day! Cookie | PageFly Customer Satisfaction Manager
July 29, 2024
I was lucky to have Shami as support helping me solving some issues with the landing page. He was responsive and fixed everything exactly how I imagined. Thank you for the great support! 5 stars for his support.
April 24, 2024
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
April 25, 2024
Links to products in the collections view (product title and product image) are not clickable This is not good user experience: users cannot copy links via left mouse click, users cannot reliably use ctrl+click or middle mouse click to open the product in a new tab. In that place clearly HTML links should be used. Apart from that, the page editor is easy to use, looks good, and support from PageFly is helpful and responsive.
Aug. 16, 2023
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review. Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform. I really hope that you can give us another chance so we can assist you with everything we can to make things right. As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue. We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve. PageFly | Kate - Customer Success Manager
Aug. 10, 2023
Desinstalei, quero instalar novamente e não consigo, voces conseguem me auixiliar ? acredito que o pagefly tenha o que eu rpeciso
On behalf of my PageFly team, I would like to send you our sincere apologies for the bad experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review. When we received your feedback, our team did try to connect with you but there was no response. We also provided solutions for you to try to install PageFly and I am happy that you could re-install PageFly to your store. Time flies and we have been trying so hard to improve our app based on your feedback and other feedback. We really hope that we can have more chances to assist you on the long road. PageFly | Kate - Customer Success Manager
Aug. 5, 2023
There are a dozen decent page builders but Pagefly support is in a league of it's own. Near immediate responses, no matter the time. Friendly staff that utilizes screenshots. The support UI is great. Anytime I need assistance they find a solution quickly every time. I would like to amend my review of pagefly. Every support related interaction has been positive, however their customer service related people offer you a free month in exchange for a video review and send unwanted, unsolicited responses even after being explicitly asked to NOT REPLY to me when I am voicing an opinion. Technical/Support staff 5/5 Customer service staff 1/5 Overall review 3/5
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves. I’m so glad that we are able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly. Have a nice day! Liam | PageFly Team
June 11, 2023
Destek sistemi çok güzel ancak destek hızı oldukça yavaş. Daha hızlı destek olabilirsiniz. :) İyi çalışmalar.
Jan. 17, 2023
This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re truly sorry that you were disappointed with our app. I really understand your feeling through your words in your review. Thanks to your feedback, we can understand how we are doing and what we need to improve. When we received your feedback, our team did try to connect with you and hope to fix the issues for you, unfortunately, we could not reach out to you. We really hope to have another opportunity to assist and support you with all issues you had with our app. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
Dec. 20, 2022
The below was my first experience: "So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page. The page refreshed randomly and almost an hour of work was lost. I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI." Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention. We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. PageFly | Kate - Customer Success Manager
July 26, 2022
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Using app
Almost 2 years
Total reviews
10
Average rating
4.5
Dear Lucy, On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly. From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot. With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth. Along with this, our support team will be always willing to assist you anytime. Thank you and have a great day! PageFly | Kate - Customer Success Manager
June 20, 2022
Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.
On behalf of my team, I am truly sorry for everything that made you have a bad experience with PageFly. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. The support quality by Sami made you unsatisfied and I totally understand how frustrated you are when you had to wait for him. Sani's internet connection is lost and he could not assist you. However, this is a lesson for us to prepare and support customers more carefully. I will inform my team about this and we will try to avoid the same issue in the future. Thank you for giving us chance to fix the issues for you. I hope that we have more chances to support you. Please do let us know if you have any questions or need help. Kate | Customer Success Manager at PageFly
June 16, 2022
Honestly, this app is probably one of the better page builders I've used in my 8 years in ecommerce. That said, the fact that after 4+ years of this app being on the market, it still does not have a usable A/B testing feature is a bit crazy to be honest. I've used many other page builders out there that have this feature but I have chosen to stick with PageFly (for now) because I do like the UI behind it and out of all of them out there it has the least issues. To say that you have to create a Google Analytics experiment to do A/B testing is not a feasible option, we have over 24,000 products that use the same page and to be told this has to be done for each product is just insane. I feel like an app that has been out for years, has many users, should have already had something in place for this. Also, speaking with support and being told "it's being worked on but we don't know when it will be done" is laughable as well. When I hear something like that (as an engineer myself) it is like saying, we havent started it and it's not even in our pipeline otherwise there would be an anticipated release date or at least beta date. Just a bit crazy to be honest that such a valuable feature when testing a website is not available after this long. The fact no one else is complaining about this is a bit shocking too.
Hi Gary, I am Kate, PageFly's Customer Success Manager, I hope you are doing well. I am contacting you today regarding the review you gave us yesterday. On behalf of the PageFly team, I am sorry for everything that made you unhappy with our app. I spent a lot of time reading your feedback and the conversations between you and our operators. I deeply understand your feeling. For many years, we still have prioritized optimizing and improving our core app to have long-term stability and especially this A/B test feature because this feature needs an exact working performance of Analytics. So besides the UI/UX design team, the product team is also optimizing the core part. Unfortunately, at the moment, we have not determined a release date for this feature, but I will discuss it in today's meeting and will send you an email notification when there is information. Finally, from the bottom of my heart, I want to thank you for accompanying and sticking with PageFly from the first days until now, I really appreciate this. I am also sad that our app hasn't quite lived up to your expectations. Thank you for your review comments, this is a big motivation for us to improve the app. I hope to get empathy from you. Regards, Kate | PageFly Team
Nov. 16, 2021
I really wish I could rank it higher. It has been a blessing to be able to create landing pages for my products. It helped my ROI immensely. Unfortunately, in these days of SEO, their page speed is much lacking. When you go to their site to find out how to speed it up, the article is very defensive, blaming the site speed on everything else. I set up a simple contact form using their base template and the Google Lighthouse speed rating was a 23. I will continue to use it until I can test other Shopify page builders and their speed. User experience is first and foremost today. Pagefly has an easy platform, so they are great at that. I'm trying to give my customers user experience and Pagefly isn't the best at that speed-wise.
I was checking your review very carefully and I am so sorry for the page speed issue you had. From the 3.0.0 version, our Developers optimized PageFly codes to make them clean and make sure there is no effect on customer’s store speed. However, I am very sorry for anything that made you unhappy with our app. We really want to have an opportunity to serve you and to check the issue for you. Your satisfaction is always our priority. We are always here for you. PageFly | Kate - Customer Success Manager
Nov. 16, 2021
The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Sept. 13, 2021
The interface is GREAT to design custom things. But be aware, the Blog Post offer makes absolutely no sense. Blog posts are intended to be posted regularly - they are offering you... not 1 post per month, or 2 for 20 USD... it's 2 blog posts FOREVER, and that's it! That means you pay per year... 240$ to have 2 blogposts running, and if you want more.... like 20 (Which is still not much over the course of 1 year), they charge you even more... This is absolutely ridiculous. The best thing Pagefly should do is a plan for blogs... The price plan for the rest is fine, but not for blogs. Don't waste your time designing if you're planning to post regular blogs unless you want to pay the biggest plans for a simple blog.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and reading the ticket. Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. I am so thankful that you will continue to build pages with PageFly. Regarding the blog posts of our pricing plans, I discussed with my team about your recommendation, we are thankful to know your thoughts and we will have a detailed plan for this query. Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We would like to keep you connected with us and assist you whenever you need. PageFly | Kate - Customer Success Manager
Sept. 6, 2021
The app is OKAY to use but there is a bug where on mobile versions when you change the variants the image does not change. It's extremely annoying. I've tried communicating with the support but they are useless. Waiting for some other app to pop up and im 100% making the switch because im tired of dealing with them
On behalf of the PageFly Team, I would like to sincerely apologize for everything that made you unhappy with our app and support. This is our fault for not checking the issue carefully for you at that time. However, I and my team will do everything possible to make up for the bad experience you had. From the bottom of our hearts, we really appreciate it if you can give us an opportunity to assist you more. Your satisfaction is always our priority. PageFly | Kate - Customer Success Manager
Aug. 21, 2021
Sadly I found the app extremely confusing and frustrating to use. This is not "drag and drop." The rows and columns system, margins, and many more things are super time-consuming, with a long learning curve. The templates provided are scarce, average, and mostly seasonal, so unless you are a true expert with hours and hours under your belt using this app and marketing knowledge, you will not build any "high converting" anything from scratch. I spent hours trying to design a product page until I gave up. I couldn't get anything more than Windows 95 look website. I wanted to add a banner, the image got cropped in ways I could never imagine, and it was impossible to display it fully since there is no button you can simply tick for this. I was super hyped about this app, but it has been a total disappointment. You have control over many things, yes, but in the end, all those things have control over you. UPDATE: After leaving my review, a member for support reached out (called me four times). I did not reinstall the app or anything like that, but you can see they care, so bumping 2 stars more.
Hi Frank Ben, I’m Kate - Customer Success Manager at PageFly. It's my pleasure to meet you. Regarding your review on Shopify App Store, on behalf of the team, I would like to send you a sincere apology for everything that made you unhappy and unsatisfied with our app. We tried to call you but sadly, we did not get any response from you so I want to write to you to explain. It's sad to know that the app has been hard to use, and the templates have been of low quality. I will work with the Development and Product Design team to improve. Regarding the banner issue you are mentioning, we really want to have a second chance to assist you. I also check and see that you haven’t contacted us via Live chat. I would like to confirm that our PageFly support team is available 24/7, so whenever you need help, you just need to drop messages in the Live chat and we will respond immediately. My team and I are waiting for your message, we are so looking forward to hearing from you to give us another chance to support and assist you. Best Regards, Kate | PageFly team
May 5, 2021
I personally found this app very frustrating to use. I would find it useful if the 'bot'/chat help were able to talk on the phone or have a share-screen capability. I think issues would be sorted out much quicker if that was the case. I feel that their support tried to help me, but the platform seemed to have strange mini-bugs that made what I was creating look inaccurate. Useful app, I found it hard to use.
Hi Mike, On behalf of the PageFly Team, I really apologize for your bad experience with our app. This is our fault that made you unhappy and unsatisfied. And I would like to thank you for your detailed review so we can know how we are doing and what we need to improve. We still have many shortcomings in improving our app and our support, but we have been trying to improve all day by day. Regarding the support call that you mentioned in your message, our team is planning this service type to implement it. Your recommendations are always highly appreciated. Please let us know if you need any assistance, we are always willing to support you. Best regards, PageFly | Kate - Customer Success Manager