PageFly Landing Page Builder
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Hi InkNPrintz, Thank you for taking the time to share your feedback. We truly appreciate it. We're glad to hear that you find the builder useful. At the same time, we're sorry to learn that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to better understand what we can do to make your experience even better. If you'd be willing to share more details, please feel free to reach out to us via our 24/7 live chat. Our team would be happy to listen, assist, and work with you on any concerns you may have. Thank you again for your support, and we hope to provide you with a 5-star experience in the future. Boo – Customer Success Manager
The app is not bad, but you seriously need to hire a decent support team! Anytime we need help with something, it takes HOURS for them to figure it out, not mentioning that I have to repeat myself over and over so they understand the issue
Hi Awear, Thank you for taking the time to share your feedback. We're glad that you've been using PageFly for several months, but we're sorry to see that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to learn more about how we can serve you better. If there's anything that didn't work as expected or any suggestions you'd like to share, please feel free to reach out to our 24/7 support team. We'd be happy to listen and assist in any way we can. Thank you again for your support, and we hope to provide you with an even better experience moving forward. Boo – Customer Success Manager
PageFly definitely has a learning curve and isn’t the easiest tool to pick up at first. However, once you understand how it works it becomes much easier and very powerful. Some of the tutorials could be more detailed for beginners, but the support team has been excellent and very responsive whenever I’ve needed help.
Thank you so much for your thoughtful feedback and for sharing your experience with us. We truly appreciate it. We understand that PageFly can feel a bit challenging at the beginning, and we’re sorry for any inconvenience this may have caused. At the same time, we’re really glad to hear that once you became familiar with it, you found the app powerful and easier to use. Your feedback about improving our tutorials for beginners is very valuable, and we will definitely share it with our team to make the learning experience smoother. We’re also happy to know that our support team has been able to assist you promptly whenever needed. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out via our 24/7 live chat or email — we’re always here to help. Boo – Customer Success Manager
Very quick to help, i highly recommend
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced — that’s not the standard we aim to deliver. We’re glad we were able to resolve the issue for you, and we truly appreciate your continued trust and support of PageFly. If there’s ever anything more we can improve, please don’t hesitate to let us know — we’re always here to help! Kate | Customer Success Manager
While I’m extremely new to this app and a tad technically challenged, I find it odd that I have to connect a mouse to drag and drop rather than use my Apple Pencil. Also I’ve noticed a lag in my store since installing the app. Hopefully it’s just because I’ve had it open constantly. Customer Service Chat I give 10 stars! Liam needs a raise after that convo with me
I give it 5 stars for customer service, but 2 stars for user friendliness. Whereas in Shopify you can build a homepage in minutes, in this app it is complex, time consuming and no easy way to make a mobile friendly version of a desktop design. If you have landscape images for desktop and portrait for mobile, you need to essentially create two different designs. And neither of these will be optimised for tablet, so that would be another design to add. I would pay for this app if it was more user-friendly.
To be honest, this app makes no different then other. The ONLY reason that keeps me using it, is the stability of it (and the fear of switching to others). Some of their outsourced CS service are mildly "okayish", be prepare for around 30% of disappointment, because most of the KEY FUNCTION that could actually make a different within their field, they cannot meet it, or blame it to their R&D/HTML nature. Pagefly team, if you really want to leverage your business, service, and stability of your application, you would really need to at least make it user friendly for mid-pro designer who migrates from software/platform like Figma and so on. Imagine the shares you could get from more content/templates/theme/section/elements creator you could get from this market. I fully understand it does in fact base on HTML, but perhaps this is the tech barrier that your R&D could make a different, to turn you to become the actual winner. Simple functions/features: - True Drag & Drop, complete freedom within a certain area; - Layers overlapping; - Built-in Mega Menus (if its already built-in, beautifully, I doubt any would risk to chose other); - Simple tips: just copy the heck out of Figma/Adobe series interface logics. Once again, the right -side tool-bar is like a spacecraft dashboard, I HAVE to maneuver between sections, rows, columns, etc, for ONLY one feature adjustment. Its a complete nightmare when the shop design are semi-dynamic a.k.a a bit more complicated than other.
Thank you for your detailed feedback and for choosing PageFly! We truly value your insights as they help us improve. We're glad to hear you appreciate the app's stability and understand your concerns about the user experience for mid-pro designers and the complexity of certain features. Your suggestions for true drag-and-drop functionality, layers overlapping, built-in mega menus, and a more intuitive interface inspired by tools like Figma are incredibly valuable. We’re actively sharing this with our R&D team to explore ways to enhance usability and functionality. Our customer support team is also here to assist with any challenges, and we’d love to work with you to ensure a smoother experience. Please reach out anytime—we’re here to help you succeed! Kate | CMO at PageFly
I thank the person who helped me today but I do find this app terribly complicated compared to say wordpress. I shall endeavour to master it but surely it could be made far simpler.
it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day. First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly. I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better. I feel happy that our Technical support team also helped you well. Rest assured that we will try our best to be a better assistant to you every day! I hope to hear from you soon! Have a nice day! Cookie | PageFly Customer Satisfaction Manager
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
Links to products in the collections view (product title and product image) are not clickable This is not good user experience: users cannot copy links via left mouse click, users cannot reliably use ctrl+click or middle mouse click to open the product in a new tab. In that place clearly HTML links should be used. Apart from that, the page editor is easy to use, looks good, and support from PageFly is helpful and responsive.
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review. Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform. I really hope that you can give us another chance so we can assist you with everything we can to make things right. As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue. We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve. PageFly | Kate - Customer Success Manager
This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re truly sorry that you were disappointed with our app. I really understand your feeling through your words in your review. Thanks to your feedback, we can understand how we are doing and what we need to improve. When we received your feedback, our team did try to connect with you and hope to fix the issues for you, unfortunately, we could not reach out to you. We really hope to have another opportunity to assist and support you with all issues you had with our app. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Dear Lucy, On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly. From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot. With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth. Along with this, our support team will be always willing to assist you anytime. Thank you and have a great day! PageFly | Kate - Customer Success Manager
I really wish I could rank it higher. It has been a blessing to be able to create landing pages for my products. It helped my ROI immensely. Unfortunately, in these days of SEO, their page speed is much lacking. When you go to their site to find out how to speed it up, the article is very defensive, blaming the site speed on everything else. I set up a simple contact form using their base template and the Google Lighthouse speed rating was a 23. I will continue to use it until I can test other Shopify page builders and their speed. User experience is first and foremost today. Pagefly has an easy platform, so they are great at that. I'm trying to give my customers user experience and Pagefly isn't the best at that speed-wise.
I was checking your review very carefully and I am so sorry for the page speed issue you had. From the 3.0.0 version, our Developers optimized PageFly codes to make them clean and make sure there is no effect on customer’s store speed. However, I am very sorry for anything that made you unhappy with our app. We really want to have an opportunity to serve you and to check the issue for you. Your satisfaction is always our priority. We are always here for you. PageFly | Kate - Customer Success Manager
The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
I personally found this app very frustrating to use. I would find it useful if the 'bot'/chat help were able to talk on the phone or have a share-screen capability. I think issues would be sorted out much quicker if that was the case. I feel that their support tried to help me, but the platform seemed to have strange mini-bugs that made what I was creating look inaccurate. Useful app, I found it hard to use.
Hi Mike, On behalf of the PageFly Team, I really apologize for your bad experience with our app. This is our fault that made you unhappy and unsatisfied. And I would like to thank you for your detailed review so we can know how we are doing and what we need to improve. We still have many shortcomings in improving our app and our support, but we have been trying to improve all day by day. Regarding the support call that you mentioned in your message, our team is planning this service type to implement it. Your recommendations are always highly appreciated. Please let us know if you need any assistance, we are always willing to support you. Best regards, PageFly | Kate - Customer Success Manager
I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :) I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know! Emad - PageFly Team
This app has lots of great features. BUT. There is one extremely annoying aspect to it. There is a 24 hour chat service run by a bunch of people who are completely clueless. Every time I ask for help I lose hours of my time going round in circles with them, and regularly things end up worse than before. It is extremely frustrating, they are not properly trained and do not know what they are doing. It needs to be sorted out for this to be a good app.
Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result. It can be not easy to use PageFly, especially for new users, however, if you are familiar with PageFly, you will find it not difficult to use. And our whole PageFly team is trying day and night to work hard to make PageFly more friendly. We really appreciate it if you have any further recommendations for us. Please do not hesitate to contact us via Livechat whenever you have any questions. PageFly | Kate - Customer Success Manager
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