PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,074
chart
#44
All reviews
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March 4, 2024
Been using for 4 months plus, regularly unstable, support not always helpful, sometimes they suggested the solutions that just don't make sense to me as they couldn't reveal what problems they have internally, ok, i got it. Sometimes, too, they don't really read and understand your problem and just simply suggested a solution that is not a solution at all, quality of support just very uneven depends on your problem.
Dec. 11, 2023
Excellent service, but very buggy editor. After two frustrating hours of trying to get fonts to look consistent between the app editor and the actual page, I gave up. There are lots of small bugs. For instance, when trying to automatically bold certain sections of text, the input text box will alternately bold and unbold sections that are already bold
On behalf of the PageFly team, I appreciate your feedback on your experience with PageFly. Your recommendations and suggestions are always welcome and valued. I sincerely apologize for your unsatisfactory experience with our app, and from the bottom of our hearts, we want to extend our sincere apologies to you. In response to your feedback, I have collaborated with our product team to enhance the product in the future. Additionally, we have reached out to you via email to assist in resolving the issues you are currently facing. We greatly appreciate your business with PageFly, and I look forward to hearing from you soon. Feel free to reach out if you have any questions or need assistance. PageFly | Kate - Customer Success Manager
Nov. 30, 2023
Sono un utente di lunga data di PageFly su Shopify e inizialmente ero soddisfatto delle funzionalità. Nel corso del tempo però ho riscontrato diversi problemi che hanno influenzato negativamente la mia esperienza. Purtroppo, nelle ultime tre interazioni con l’assistenza non è stata in grado di risolvere i miei problemi con l’app. L'ultima è avvenuta proprio oggi, quando ho cercato assistenza per un problema con il customer form. Quando un cliente si iscrive due volte al form (ad esempio, una volta da una landing page e una volta alla newsletter oppure a due landing page diverse) anche a distanza di giorni, riceve un messaggio di errore anziché la conferma dell'avvenuta iscrizione. Ho immediatamente contattato l'assistenza clienti di PageFly sperando in una soluzione tempestiva. Ho fatto tutto il possibile per risolvere la situazione, contattando sia il supporto di Shopify che quello di PageFly. Il team di Shopify ha confermato che il problema risiede nell'app PageFly. Trovo inaccettabile che un cliente non possa iscriversi nuovamente alla mailing list senza ricevere un messaggio di errore. Questo non solo è frustrante per i clienti, ma danneggia anche la reputazione del nostro negozio. Ho testato personalmente la stessa procedura su altri negozi Shopify e landing page create SENZA PageFly, e in nessun caso ho riscontrato un problema simile. In genere, l'email di benvenuto viene recapitata nuovamente, o viene visualizzato un messaggio di conferma. In conclusione, PageFly si è rivelato inutilizzabile per le esigenze del nostro store a causa di questo problema persistente. Spero che l'assistenza possa risolvere queste criticità al più presto per migliorare l’utilizzo dell'app. Al momento, purtroppo, non posso consigliare PageFly a chiunque cerchi una soluzione completa per la creazione di pagine su Shopify.
Oct. 12, 2023
Its a pretty good app but i hate the fact they mess things up regularly. im always having to re edit something becuase they messed about with the code. fucntionality keeps changing. images go missing and my all time worst thing. you cant copy any designs youve doen to another page . they make you use "Saved sections" which is just some moronic attempt to increase they revenue. because saved sections count towards your overall page count subscription. ive been using them for a while but i cannot justify the cost for they amount of issues. i dont feel like a valued customer.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We feel so sorry that you had a negative experience with our app and from the bottom of our hearts, we would like to send you a sincere apology. As discussed with you in the Live chat support, I am happy that our team provided an alternative solution, which aligns with your requirements. I'm happy to know that this option resonates with you. In the meantime, we will improve our app to have more powerful features to serve you better. And I do want to emphasize that at PageFly, we put customer experience and satisfaction on top. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Let us know if you have any questions or need help. PageFly | Kate - Customer Success Manager
Nov. 30, 2022
After many hours spent trying to figure out how to simply remove the price from a featured collection on my home page, I turned to PageFly out of frustration with Shopify's lack of customization capabilities. I was able to hide the price using PageFly's app but I ran into many more issues that lead to other frustrations and quickly removed the app.
On behalf of the PageFly team, I'd like to send you our sincere apology for everything that made you unhappy with our app. Right after we received your review, I took a lot of time to read your review to make sure I can catch up on the issues that you mentioned. I totally understand your feeling when the issues came to you and I wish that you could have contacted our support team so we can check immediately at that time for you. Because you don't mention the detailed issues in the review so we really want to have a chance to learn, understand and assist you to check and try our best to fix all issues you had. And to make up for your loss, we want to do everything we can to check and fix issues for you so I hope that you can give us this precious chance. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
Oct. 23, 2023
Updated our review based on recent horrible experience with PageFly's customer support. Their support reps have a weird amount of control over the platform that allows their support to make changes to the landing pages that can lead to some serious, critical issues to your theme that can lead to tons of lost revenue. We appreciate their responsive support, but they appear to be very undertrained and make very costly mistakes.
Thank you so much for choosing PageFly and we are happy to hear that our Pricing Plan is beneficial to our customers. Developing A/B testing feature is one of our top priorities, so I hope you will be the first one to try and experience it once it’s released. Any feedback is welcomed! We keep improving our app everyday so I hope you will be patient with us. Whenever you’re struggling with optimizing the pages, kindly remember that our support team is online 24/7 to help you with any questions. Regards, PageFly | Kate - Customer Success Manager
April 11, 2022
Not very intuitive, and is not already compatible with certain themes such as Dawn without additional code being added to the backend of your store.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. Our team learned a lesson from you and we will try hard to improve PageFly to make it better for you. Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated. We are always willing to assist you whenever you need us. PageFly | Kate - Customer Success Manager
Nov. 14, 2021
Easy to use and great to set up templates. Problem is that the templates keep changing on the page, css styling issues randomly change. Templates for particular pages or blogs just changes with no reason as to why it happens. Support is given when the issue happens, but we honestly have no idea how long the issues were there for, and can't afford to have these random bugs and glitches all over the website.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We feel so sorry that you had issues with our app and from the bottom of our hearts, we would like to send you a sincere apology. This is our fault that the app caused the issue for you and I totally understand how frustrating your experience is. All your feedback is recorded for our Development team because we tested many times but we cannot see the issue so we will need more time to check and fix to find out the best solution. We will definitely improve PageFly to make it better and more friendly for you. We really appreciate it if you can stay with us so that we can assist to fix the issue for you. Thank you and we are always here for you. PageFly | Kate - Customer Success Manager
Nov. 1, 2021
Compared with elementor, pagefly operation is very complicated. There is no way to focus on designing simple and practical web pages, and there are bugs in the page content. I even recommend using the official editor.
Thank you for leaving us a detailed review. I am so sorry for all the issues you had. I do understand your concern and feeling when the bugs happened and caused issues for your pages. Our PageFly team is always trying to improve PageFly to make it easier for customers to use. We really want to have another chance to support and assist you to make you happy and feel better with our app and service. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Oct. 7, 2021
I'm having a terrible experience with this app. Three biggest problems for me: The editor does not match the live view. The add to cart buttons don't work. And the support leave something to be desired. They will just leave you on read for a long while. Definitely will switch to a better page builder. Just don't want to lose all the work I've already done.
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. We are so grateful that you gave us the opportunity to assist you to fix the problems and your satisfaction is our huge motivation. This is a big lesson for me and our team, we will try our best to avoid these issues in the future. Please let us know if you have any assistance. We are always happy to help you. PageFly | Kate - Customer Success Manager
June 12, 2022
app is great, but, word of warning: when you update the meta description of a page, in the page list area of the website, the pagefly page content still shows up as the meta description on google search results. meaning its impossible to control your meta description content
I want you to know how happy we are because of your positive experience. Our priority is customer service and PageFly quality. This is a great motivation for us to improve PageFly better and better. Our Livechat is 24/24, please feel free to contact us should you have any questions. PageFly | Kate - Customer Success Manager
May 29, 2021
The UI of this app is terrible. The edit section of the app is 1/8 of the screen, so you have to scroll up and down to see the text, which is really not user friendly. The layout is unstable, the boxes disappearing just if you click on them so I would recommend not to write straight in as I have lost the text several times but doing that. The layout tool is unstable, behaving strangely, but the finished pages look good, so that are those 2 stars.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and reading the ticket. Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. I am so thankful that you will continue to build pages with PageFly. Our team will also have more chances to support and assist you with everything you need us to do. We will improve our app every day to serve you to your fullest! Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We would like to keep you connected with us and assist you whenever you need. PageFly | Kate - Customer Success Manager
Sept. 27, 2021
This app used to be a nice app...but after their updates, the app was broken, even cannot handle basic formatting issues e.g. font size adjustments. Content was missing randomly in our pages. Every time when we reach their CS, they only make excuses and claimed that the issue is resolved but every time it's not resolved. It took us already a week but nothing was resolved. It's difficult for us to move to other apps as we built quite a lot of pages on this app. However, if you are reading this review and hasn't consider which app to go to, stay away from this app. :-( - Update after a couple of months: Still the issue is there!! You cannot style plain text properly. Their team always say it is our team's fault by copy and pasting text from other site, but indeed we typed in everything on our own or copied text from Notepad, which is ridiculous...
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. All issues you mentioned in your review, me and our whole team were checking and we also contacted you about all issues. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues of our app. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
July 27, 2021
Support fails to support you in your issues, hard to understand and no clear communication on when, how or if things are going to be fixed. Expect to be forced to follow up on issues multiple times before action gets taken. Before these issues everything was fine and support was good, however with these new issues occurring we are losing revenue every day and support does not seem to have any sort of haste or motivation to fix it.
Heel erg bedankt voor je aanmoediging! We zullen ons best doen om u elke dag beter van dienst te zijn. Als u hulp nodig heeft, aarzel dan niet om contact met ons op te nemen via Live Chat. Wij staan 24/7 voor je klaar! Maru | PageFly-team
Feb. 14, 2021
I rate this app with a 2 and that level is SOLELY due to the customer support, especially Angel in the middle of the night. But as far the app goes, usability and ease of use......it's a 1 at best unfortunately. Completely designed for developers and VERY technically minded people. And the videos that are made to explain things are done by someone that is technically and programmatically minded as well. Clearly the person who makes them does not make them for novices/intermediate level users. So for those of us with some technical knowledge and that have used WooCommerce and Wordpress for years, Big Commerce, Shopify and Magento for ecommerce as well - this thing is a massive headache to use. We only have been using it for the blog because what comes with Shopify is more basic than we need. But with the difficulties that we're having and the massive time suck it is to complete even one page or one high end post, I'm not sure that the ROI is close to being there. In addition, one of the features that is of most interest which is the integration to pull your products into your pages/posts is limited as supposedly the interface with Shopify only allows a few products to feed into Pagefly at a time. That means you then have to go find your product, get the link, remove the url and copy/paste the product into Pagefly and hope it might find it then.....WOW. Adding products into your posts at strategic locations should be intuitive and take no time at all......not here! Many of the features to do that aren't working and whether it's the app or the fact products/collections aren't interfacing from Shopify completely, idk - Combine that with the difficulty and non-intuitive carousel setup for products to post and be showcased at the end of a blog post a la Amazon and it's taking 2-3x as long to create a quality post as you'd ever spend in Wordpress. We are looking hard for other options to use than this and hopefully will find something that works well for us. I wouldn't ever recommend this product and wish that I had noted the naysayers more than I did BEFORE we got into this. Again, lovely support team and Angel is A REAL angel, but the app is not.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and also thought about it many times. Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. We truly understand that PageFly is not easy to use for many customers, this’s the reason why we have been trying to improve PageFly better and better to make it easy to use. Because PageFly provides so many functions as well as featured to build high-converting stores, therefore, the UI can be a bit technical. We are improving UI and design to be more friendly. As you mentioned in your review, our video tutorials are also a little technical, we will take your feedback to our heart and improve video content to be more friendly. Regarding your other recommendations, we will discuss them with our Developers so they can check your requests. Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We would like to keep you connected with us and assist you whenever you need. Please let us know if you have any further questions. PageFly | Kate - Customer Success Manager
Dec. 19, 2020
The level of customer service is so good, I wonder if it's sustainable. I thought I just got lucky with the first reps that helped me, but they have all been over the top amazing. Honestly, it's the only reason I use this app.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide. With PageFly, customer satisfaction is always our number one priority and we always strive to get this. I truly understand that while using PageFly, you could face some problems. Our app is still developed and we are creating more features so it’s inevitable to have some issues occurring. That’s the reason why our whole team is always trying to improve PageFly to make it easy to use and more friendly. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Oct. 26, 2020
Buyer beware! Missing basic features... you can find more advanced stuff on MS Word! Had to custom code stuff I needed - even the Shopify BLOG is more advanced in some aspects. Buyer beware!
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
Oct. 22, 2020
It's ok. I liked it until i just noticed someone on my site, who seemed to be referred from PageFly. This didn't make sense and we never approved to be used as a promo tool for them so i clicked the referral link, and it went to a login for pagefly. I assume there is some sort of hidden labelling that pagefly use to promote themselves via our sites unethically....very weird. I am keeping an eye on this.
Hi Paulitta Zito, I hope you had a great weekend. As I explained in the previous email, unfortunately, I haven't received a response from you :( I spent my weekend installing and researching the working mechanism of the Chatra app and to find out a clear answer for you. I recorded this video: https://www.loom.com/share/6e13041dd12a438bb200f8dc9bbe918f please take a look and you will understand better. Besides that, we commit that this won't affect your customers I understand what you are worried about, we are also a company doing business and we totally understand your feeling. However, please be rest assured. We're always here, you're here too, there isn't anything else affecting your customers. We respect our customers, respect you as well as respect your customers. I hope you can understand, if you have any further questions, please do not hesitate to contact us. We have the Support LiveChat 24/7 I am looking forward to hearing from you. Kate - Customer Success Manager
Sept. 11, 2020
Looks good until it asks you to pay to restore old versions, extremely annoying to lose all progress when editing for mobile and then finding out the desktop version changed automatically, made me waste a lot of time. I did not like the buggy interface either, a bit confusing
Thank you so much for taking your time sharing your thought and detailed feedback to us, we do appreciate and value your review. PageFly provides the Support 24/7 and we notice that you did not contact us while you had troubles when using PageFly. Because we really hope that we can assist you, stay with you whenever you need help. We do understand that the interface can make you feel confused at first but we are trying our best to improve PageFly better and better. We also sent an email to you and called you but we haven't seen your reply yet. So we do hope that we can help you as much as possible. Please let us know if you need any help or have any questions. PageFly | Kate - Customer Success Manager
July 7, 2020
I disagree with all the 5 star reviews as well as the numerous online reviews and articles commending PageFly. I attempted to create a page to promote my rewards program and experienced nothing but trouble. When inserting images into the allocated blocks they appeared distorted and trying to use the side panel tools to add/reduce spacing etc just made it worse. PageFly should provide recommended image sizes for each block to save time fart arsing around. Even trying to get the main page banner to show completely was troublesome and the whole page ended up looking like a dogs breakfast, not to mention I wasted a day and got nowhere. I do not recommend this app because it is complicated to use and not user friendly at all. I gave Layouthub a whirl it is far superior in my opinion and much easier to use.