PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,621
chart
#2,505
All reviews
Rating Breakdown
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Sept. 28, 2023
the worst experience i've had on a shopify app. images on all of our pagefly pages were removed without permission. whoever we spoke to (orange and taylor) were very quick in concluding that we were the ones who sabotaged ourselves by deleting a file which resulted in wiping out all images. no investigations were conducted to assess who, when and how the file got deleted. no resolution offered. we're on our own. the last we saw the pagefly pages up and running was just yesterday. our shopify activity logs did not show anyone deleting any files or accessing the pagefly app. i wish the pagefly team had been less dismissive and more helpful in getting the issue investigated or fixed. looks like no one from pagefly wants to be accountable for this mess. such a horrible experience.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly. We have tried all ways, but unfortunately, we cannot restore the missing images. But we really want to do as best as we can to make up for your loss and assist you whenever you need to upload images or check your pages. It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support. I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them. We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon. Best regards, PageFly | Kate - Customer Success Manager
Sept. 21, 2023
very hard to use, very low features
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for all issues you have with us. I really hope that you can give us another chance to assist you and check all issues you have. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
Aug. 7, 2023
After just spending an hour working on a landing page and then the page going blank and not saving, I can't say I like Pagefly at all.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Aug. 5, 2023
I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”. Customer support has been less than helpful and none of their suggestions have worked.
Hi, I am reaching out regarding the review you gave us. Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly. We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet. It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again. I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them. We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon. Best regards, PageFly | Kate - Customer Success Manager
July 22, 2023
Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you. I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
July 15, 2023
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
June 7, 2023
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
I would like to express my deepest apology for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
June 3, 2023
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
May 31, 2023
péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version. We hold ourselves to a high standard, and we regret that we fell short of your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
May 4, 2023
21 mins to find out how to add an image, tried the live chat consultant and all he did was say how sorry he was to know how I feel and offer me links on 'How To' if it takes that long to find out how to edit something that basic then it's a hard pass.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix all for you but unfortunately, we haven't heard from you till now. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I am training my support team to enhance the support quality and to avoid there won't be any support quality issues in the future. We truly understand your feeling when the issues came and you had to spend a lot of your time with them. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
May 1, 2023
Sadly we have made a mistake and used this product to design the page on our website. Now they converted it for pages on our website and they charge you every month for keeping the pages active, which is ridiculous. I do not therefore recommend this product, use Shopify, to avoid this extortionate additional fee to your store.
I would like to send you my deepest apology for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
April 29, 2023
Highly disappointed by the support team, Our all pages images have been removed overnight and instead of helping to restore the support team is been arguing to do everything manually for more than 600+ images and convincing its Shopify issue on the other hand shopify says the data was upload on Pagefly so its pagefly issue. It's highly unprofessional while both are on the same platform and can not coordinate to get the data restored, We have lost so many details and images overnight.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for this issue. This is the highest priority of our team to check deeply and find a solution to avoid the same issue in the future. Thank you for bringing this to our attention and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
March 27, 2023
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. PageFly | Kate - Customer Success Manager
March 26, 2023
Although the UI looks good at first glance, there's a lot of small bugs with this app when you start publishing your pages. For instance, the dropdown list sometimes glitches on certain mobile devices, and page animations is also buggy on different browsers. Tried reaching out to support but they're useless. Tech team also has no clue what they're doing. Talked to support for an hour to see if they can help me solve these problems with no avail. Tech team also suggested solutions that don't solve the problem at all. Stick with GemPages, they are much better.
Store
My Store
Using app
17 days
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, I am also actively training our support team to enhance the quality of our support services. I have taken the time to read through your review thoroughly. When we received your feedback, we immediately collaborated with our development team to create a detailed plan to improve our app and fix the issue you encountered. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
March 21, 2023
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Hi SoHa Surf Shop representatives, On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services. We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far. We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users. Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Nov. 1, 2024
Images keep randomly changing sizes on live pages. I have reported the issue numerous times and NOTHING is ever done. Pagefly keep saying I am formatting the images wrong. This needs to be sorted.
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our services for valued PageFly users like you. Have a wonderful day, and take care! Best Regards, Kate | PageFly Customer Success Manager
Jan. 12, 2023
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue. This is a lesson for us to improve our app a lot to make it easy to use for all users. From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Dec. 3, 2022
makes beautiful websites that does not load. dont put any hardwork here. Big and critical flaw in product image delivery, and their CDN script makes massive delay for download. NOT IMPRESSED. I will have to use it because I have made a lot of pages here now.
I would like to send you my deepest apologies for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best! PageFly | Kate - Customer Success Manager
May 31, 2024
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page. Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly. The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense. Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens. CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting. PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Thank you very much for taking the time to share our thoughts! It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch if you ever need any further assistance. Wish you all the best for your store! :) Lucian - PageFly team
Nov. 10, 2022
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager