PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,139
chart
#63
All reviews
Rating Breakdown
Review RSS Feed
June 3, 2023
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
May 31, 2023
péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version. We hold ourselves to a high standard, and we regret that we fell short of your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
May 4, 2023
21 mins to find out how to add an image, tried the live chat consultant and all he did was say how sorry he was to know how I feel and offer me links on 'How To' if it takes that long to find out how to edit something that basic then it's a hard pass.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix all for you but unfortunately, we haven't heard from you till now. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I am training my support team to enhance the support quality and to avoid there won't be any support quality issues in the future. We truly understand your feeling when the issues came and you had to spend a lot of your time with them. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
May 1, 2023
Sadly we have made a mistake and used this product to design the page on our website. Now they converted it for pages on our website and they charge you every month for keeping the pages active, which is ridiculous. I do not therefore recommend this product, use Shopify, to avoid this extortionate additional fee to your store.
I would like to send you my deepest apology for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
April 29, 2023
Highly disappointed by the support team, Our all pages images have been removed overnight and instead of helping to restore the support team is been arguing to do everything manually for more than 600+ images and convincing its Shopify issue on the other hand shopify says the data was upload on Pagefly so its pagefly issue. It's highly unprofessional while both are on the same platform and can not coordinate to get the data restored, We have lost so many details and images overnight.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for this issue. This is the highest priority of our team to check deeply and find a solution to avoid the same issue in the future. Thank you for bringing this to our attention and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
March 27, 2023
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. PageFly | Kate - Customer Success Manager
March 26, 2023
Although the UI looks good at first glance, there's a lot of small bugs with this app when you start publishing your pages. For instance, the dropdown list sometimes glitches on certain mobile devices, and page animations is also buggy on different browsers. Tried reaching out to support but they're useless. Tech team also has no clue what they're doing. Talked to support for an hour to see if they can help me solve these problems with no avail. Tech team also suggested solutions that don't solve the problem at all. Stick with GemPages, they are much better.
Store
My Store
Using app
17 days
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, I am also actively training our support team to enhance the quality of our support services. I have taken the time to read through your review thoroughly. When we received your feedback, we immediately collaborated with our development team to create a detailed plan to improve our app and fix the issue you encountered. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
March 21, 2023
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Hi SoHa Surf Shop representatives, On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services. We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far. We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users. Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Jan. 12, 2023
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue. This is a lesson for us to improve our app a lot to make it easy to use for all users. From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Dec. 3, 2022
makes beautiful websites that does not load. dont put any hardwork here. Big and critical flaw in product image delivery, and their CDN script makes massive delay for download. NOT IMPRESSED. I will have to use it because I have made a lot of pages here now.
I would like to send you my deepest apologies for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best! PageFly | Kate - Customer Success Manager
May 31, 2024
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page. Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly. The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense. Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens. CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting. PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Thank you very much for taking the time to share our thoughts! It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch if you ever need any further assistance. Wish you all the best for your store! :) Lucian - PageFly team
Nov. 10, 2022
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Oct. 11, 2022
Downloaded it to make my Thank You page to avoid Reconvert app and your only option within the Pagefly app to build a Thank You page is to use Reconvert app. What a waste of time this was and now I have a slower store. Reconvert charging almost 1% on all sales is like a new tax and I was looking for a way to avoid this.
Hi Ilan, On behalf of the PageFly Team, I would like to apologize for everything that made you unsatisfied with our app. We are truly sorry for not being able to help you create a Thank You page as this page type is currently not available with our app. We are still trying our best to contact you in all ways but we haven’t heard from you yet. Thus, if we have another precious chance to assist you in the future, we are grateful for that and will not let you down. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, PageFly | Kate - Customer Success Manager
Oct. 9, 2022
It took me longer to build a landing page on Shopify via PageFly than it took me to set up the entire store website. Total waste of time!
Hi Abigale Moller, On behalf of the PageFly Team, I am sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. We also contacted you in all ways about this issue and expressed our desire to assist you but we haven't heard from you till now. We truly understand our users might get difficulties when first using our app but when they get used to it, PageFly would definitely prove to be a powerful tool for them to customize their stores. Still, we will continuously try to improve our app and support team to meet users’ demands. One day when you are back, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
June 12, 2022
Unbelievably difficult to use. I just wanted to start a blog page and integrate with Shopify. You need to be a computer programmer to use this thing.
Hi Stephen, I am sorry for everything that made you have a bad experience using PageFly. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. But I want to send you the deepest thanks for giving us another chance to assist you and giving us your time to work with you. I really appreciate the email exchanges with you and I am still here waiting for your response. I and my team will always try my best we can to compensate for your loss by assisting and supporting you. Please do let us know if you have any questions or need help and I am truly looking forward to hearing from you. PageFly | Kate - Customer Success Manager
May 26, 2022
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Hi there, On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time. However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us. We are always right here for you, anytime. PageFly | Kate - Customer Success Manager
April 27, 2022
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly. Have been around with Pagefly for over a year and I am fed up with all of these problems.
I’d like to send you a sincere apology for the unexpected experience you had with our app and support. At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team. I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. Have a nice day! PageFly | Kate - Customer Success Manager
April 11, 2022
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager
April 4, 2022
This is the worst page builder I have ever used in my life. I created my contact us page through Pagefly, but the customer's email could not be successfully sent to my mailbox. All the methods proposed by their customer service didn't work. And they asked me to clear the Chrome browser cache. I think this is the most absurd. This has nothing to do with browser caching at all. I tried it again with chrome on my second computer and safari on my mobile phone. And it doesn't work. It wasted me a few days. If you need a page builder, I strongly don't recommend pagefly. It looks like a semi-finished product. And customers are not professional, they can't give you a correct reply. This will only waste your time. Please consider carefully before using.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you disappointed with us. I'm very sad that you have a problem with our app and what frustrates me more is that the support team at that time couldn't help you fix the problem. Reading your feedback, I feel your pain and this is my pain too. Therefore, after this, I have updated constantly our support training program to enhance our support quality to avoid the same issue in the future. Our development team is day by day improving the app. We do hope that we will have another chance to assist you in the future. Once again, I am sorry for everything and want to let you know that we are always here for you. PageFly | Kate - Customer Success Manager
Feb. 2, 2024
Paid for additional service. What I got was not great quality so that it keeps breaking whenever time there are updates. Then, when we request to fix issues caused by the updates, they denied. I have been using this app more than years this is how they treat customers. BE AWARE. Years of time and money spent on this platform were completely wasted.
Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly. If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you. PageFly | Kate - Customer Success Manager