PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
5,750
chart
#44
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June 3, 2023
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
May 31, 2023
péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version. We hold ourselves to a high standard, and we regret that we fell short of your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
March 27, 2023
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. PageFly | Kate - Customer Success Manager
March 21, 2023
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Hi SoHa Surf Shop representatives, On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services. We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far. We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users. Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Jan. 12, 2023
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue. This is a lesson for us to improve our app a lot to make it easy to use for all users. From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
May 31, 2024
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page. Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly. The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense. Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens. CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting. PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Thank you very much for taking the time to share our thoughts! It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch if you ever need any further assistance. Wish you all the best for your store! :) Lucian - PageFly team
Nov. 10, 2022
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Oct. 11, 2022
Downloaded it to make my Thank You page to avoid Reconvert app and your only option within the Pagefly app to build a Thank You page is to use Reconvert app. What a waste of time this was and now I have a slower store. Reconvert charging almost 1% on all sales is like a new tax and I was looking for a way to avoid this.
Hi Ilan, On behalf of the PageFly Team, I would like to apologize for everything that made you unsatisfied with our app. We are truly sorry for not being able to help you create a Thank You page as this page type is currently not available with our app. We are still trying our best to contact you in all ways but we haven’t heard from you yet. Thus, if we have another precious chance to assist you in the future, we are grateful for that and will not let you down. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, PageFly | Kate - Customer Success Manager
May 26, 2022
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Hi there, On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time. However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us. We are always right here for you, anytime. PageFly | Kate - Customer Success Manager
April 11, 2022
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager
Feb. 2, 2024
Paid for additional service. What I got was not great quality so that it keeps breaking whenever time there are updates. Then, when we request to fix issues caused by the updates, they denied. I have been using this app more than years this is how they treat customers. BE AWARE. Years of time and money spent on this platform were completely wasted.
Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly. If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you. PageFly | Kate - Customer Success Manager
Nov. 17, 2021
When you update your theme to Shopify 2.0 all of your pages will be unworking. They can't help anything, even you unpublish all of your pages they will still break your page.
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers. After we received the review, our Developers did check immediately and fixed the issue. I would like to thank you for giving us the opportunity to assist you. For this issue, we will check and improve our app to avoid this issue in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager
Oct. 3, 2021
Clunky to use and incredibly buggy. Still using it because I can't face moving the entire store to another builder but I soon will. There wasn't a single time I had to update the store I didn't have to get in touch with support because of a bug.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. But we feel so thankful that we could contact you to be able to assist you to fix all problems. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to avoid them in the future. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Aug. 17, 2021
WARNING! We had a major launch planned for today which included over 100 PageFly custom product pages and a new OS 2.0 Prestige theme within Shopify. Unfortunately, once we went live we found major issues with the switch to the new theme including a lot of our LIVE product pages not having the Product Details section on the Product page. Missing this key part would not allow any customers to order product. Our biggest frustration however centers around the fact the PageFly Dev Team is 12 hours ahead of us (GMT +7) and would not even be able to investigate the matter for a substantial amount of time. Because of this we have had to delay our launch and switch back to our old theme thus losing money as we have had to delay the launch and subsequently sales. We are a US based company and understand not all dev teams are US based. We also understand that for many technical issues the time difference is inconvenient but not a huge issue. However, in our situation when we just went live with a new site and PageFly’s system has caused a multitude of our products to be unsellable I would hope they would have an escalation path that would include dev team members available to help with commerce/sales affecting issues. Unfortunately, they do not. While PageFly has been a great addition for our design efforts and we would suggest PageFly to others, we would also warn others to be aware of their dev team support hours and complications that might cause their business going forward.
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will recheck and improve the Development team, it's a pity that the dev team does not support you in time. But we are so grateful that we could contact you to have another chance to check your issues. We really want you to know that we will do everything we can to compensate you for your loss. Please let us know via Livechat if you need our assistance. PageFly | Kate - Customer Success Manager
June 16, 2021
The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.
On behalf of the team, I would like to apologize for everything that your bad experience with our app and service. Thank you for staying with us so we can have a chance to support and fix the issues for you. I will train our support team more to make sure they can provide the best service for you. Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible. Please let us know if you need any assistance. We are always here to help you. PageFly | Kate - Customer Success Manager
Aug. 30, 2022
Used to be pretty good. Howerver, with frequent update, becoming more and more hard to use. Wrong desctructure, wrong style...Always need to refresh after we update the page's structure to see the changed page. It's not a good idea to do the version update before comprehensive testing.
On behalf of the PageFly Team, thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support. I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app. I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us. Thank you once again for your review and I am truly looking forward to hearing from you soon. PageFly | Kate - Customer Success Manager
Oct. 9, 2023
*edited* 2 years later, I cannot recommend against using this platform enough. I needed to remove the app, and it bricked my site. I was then passed around numerous different support reps who ALL insisted I do things that had no relation to my ticket at all. Even had one tell me "we do not support custom code". The only request I made was "please remove all instances of pagefly from my site (THE UNINSTALL option doesn't even come remotely close to doing this). If you are lucky enough to find the video on uninstalling, before you know clicking the uninstall button (because why would you think a button called uninstall would actually do what it's named to do), YOU MIGHT fare slightly better. Absolute nightmare of a product, it used to be bullet proof and customer service use to be outstanding. PageFly provides an UNPARALLELED level of customer service, even with their free version (which is powerful beyond my wildest needs). I 1000000% recommend this add on/app for anyone looking for something well beyond the built in page offerings of shopify.
Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience using PageFly and PageFly support. I am Glad to know that you are enjoying using our app. Your words provide us Huge encouragement to provide the best Customer Support You will ever see. Feel free to get back to us if you have any questions. Max - PageFly team
Dec. 31, 2020
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here: PageFly pricing explanation What happens if I downgrade? I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best, Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review. We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve. Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages. In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page. Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans I also apologize for our email because it bothered you. We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes. We are always here for you when you need us. PageFly | Kate - Customer Success Manager
Aug. 13, 2020
The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real? How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it? You guys have multiple support people taking a look at my ticket and that doesnt help anyone. Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....
Hi Sergio, We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters. I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss. We also updated the training program for all supporters. Tony is working with you, he is also our CEO. I hope that we can find out the problems. Thank you for your continued trust and using PageFly. Kate - Customer Success Manager
Oct. 7, 2025
The moment you upgrade to the new editor, they delete all your images completely !!!!!!!!!!!!!!! You literarily need to do all the website again. I'll also report them to Shopify. They charge you $100 and F... you up No notice or alert, nothing!!!!!
On Behalf of PageFly team, I want to say thank you for your trust, rest assured that we will do continue doing our best to deserve your trust. Salem | PageFly Team