PageFly Landing Page Builder
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Had a very rude agent today when I saw that the UI for PageFly was broken yet again. There's no way for me post a screenshot, but the User Interface has broken 3 times where the titles of commands, features all show Database Titles with underscores all over the place. Not sure how they can control this, but I have 3 sites that use PageFly and when you have a support agent insulting you while you're trying to make your site better is not an asset to PageFly.
Dear AmericanArtDecor.com representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. Right after the issue happened, our Technical Support Leader checked the issue with our System team and fixed it - we are truly happy that you gave us that chance to solve the issue for you. Regarding the support performance, this is a big lesson for us. I make sure there will be a penalty for the support operator and we will continue improving our support training to ensure the whole support team have a good skills in support customers like you. We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction. We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
complicated communication.
Dear Terra Portrait Shop LLC representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. I has followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
Added PageFly to my Shopify store to test. Very first thing I did was try to create a full width image slider for 3 images. Very basic and simple that would normally take me 30 seconds to setup but it's been an hour since I started, 30mins with support and I still can't get one image slider with 3 images working. First it came with a gap around the image slider that eventually we had to sift through multiple lines to work out there is a column spacing setting that is separate to padding or margins. But I can't get the pagination to be in the image which is ridiculously standard but instead it's on a separate line that at best can be adjusted to sit on the edge of my phone sometimes. Insane. 1 hr and still can't get a simple image slider working. Glad I didn't buy the premium pack. Shopify is just another horrible Wordpress. Why anyone uses it is beyond me. Time to move on.
Dear Good Apple Sportswear representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
Support is terrible no one knows how to use the damn editor. Couldn't figure something as simple as extra scroll happening on a landing page or a damn image fit to size issue. Edit: Holy, It couldn't get worst. I was reached out to privately by "management" to resolve my issue, to my surprise I might add. As I worked with Cookie (Management) to solve the issues why none of my images would fit into their pages not matter if I chose different images or resized them. Five hours later, FIVE HOURS of texting, because no one can use a phone anymore! I receive a final message from Cookie saying THIS ISNT HER DEPARTMENT!!! What??? She couldn't, along with the development team find the problem. She opted to remove my page for me on pagefly (as if that's a kindness) after taking 5 hours of my day to not solve my singular issue. Never coming back. Happy for those who find success here, I did not. If I could give negative stars I would!
Hi, Thank you for your review and the time with us to be so patient to work together. We are sorry for any convenience you had. As we always mentioned, from our support team to the management team to the development team, we are the one in PageFly - always want to assist customers to find better solutions for the issues. Unfortunately, we cannot solve your issue: want to make an background image show full but not want to scroll. Even though trying to stay together in such a long time to edit, adjust the image you want, even with trying to explain with a lot of examples that it would be better if we can choose another image. As mentioned in the chat, we admitted this is General Technical limitation - and that's what our Development Team confirm. Thanks again for your detailed feedback and the time you spent. Have a nice day.
This is the most janky, glitchy and useless app for the purposes of creating neat slideshows I have ever wasted days of my life using. The most simple tasks cannot be completed without hours of maintaining broken columns and sections, where changes revert themselves without being prompted after very careful finetuning. 0/10 And while the support was very helpful at times, eventually they just gave up helping, one man barely spoke English and just abandoned the chat after not listening to anything I was saying. This app has been an annoying experience to try my best to work with.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues. We sent emails to them as we really want to do assist you with everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Kate - Customer Success Manager
Extremely disappointed with this app. It lacks the basic functionality to select only main product images, instead pulling images for all variants, which massively slows down page speed. Moreover, the support team's insistence on additional charges to rectify their own bug is unacceptable. Not recommended.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue. I will be looking forward to hearing back from you Best regards, PageFly | Kate - Customer Success Manager
Not sure why everyone is happy with the customer support. I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly. I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong. My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat. Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other. To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost. I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them. ⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with. She stayed up late to help resolve a bug, for which I am very grateful. While there may still be various issues that could arise, I have updated my review with expectations for the future. ⇒2023/12/18 The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur. This has affected the store many times. We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.
Hi, Thank you for your review and it means a lot to know your feedback. After explaining and discussing with you, I am happy that we together helped you with the issue and improve for your page and you are happy with that. Please do let us know if there is anything we can do to improve your experience with us, we are here for you. Look forward to hearing from you soon! Cookie - PageFly Team
Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.
Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application. Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là. Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir. N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir. Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt. PageFly | Kate - Responsable du succès client
Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you. I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
I would like to express my deepest apology for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time. We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future. Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us. PageFly | Kate - Customer Success Manager
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Hi SoHa Surf Shop representatives, On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services. We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far. We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users. Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue. This is a lesson for us to improve our app a lot to make it easy to use for all users. From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page. Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly. The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense. Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens. CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting. PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Thank you very much for taking the time to share our thoughts! It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support. As discussed, please don't hesitate of getting back in touch if you ever need any further assistance. Wish you all the best for your store! :) Lucian - PageFly team
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Downloaded it to make my Thank You page to avoid Reconvert app and your only option within the Pagefly app to build a Thank You page is to use Reconvert app. What a waste of time this was and now I have a slower store. Reconvert charging almost 1% on all sales is like a new tax and I was looking for a way to avoid this.
Hi Ilan, On behalf of the PageFly Team, I would like to apologize for everything that made you unsatisfied with our app. We are truly sorry for not being able to help you create a Thank You page as this page type is currently not available with our app. We are still trying our best to contact you in all ways but we haven’t heard from you yet. Thus, if we have another precious chance to assist you in the future, we are grateful for that and will not let you down. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, PageFly | Kate - Customer Success Manager
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Hi there, On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time. However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us. We are always right here for you, anytime. PageFly | Kate - Customer Success Manager
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