All reviews

Rating Breakdown

  • 5
    95% (11,086 ratings)
  • 4
    3% (380 ratings)
  • 3
    0% (42 ratings)
  • 2
    0% (38 ratings)
  • 1
    1% (121 ratings)
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3 / 5 Share

Oct. 25, 2021

I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :) I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know! Emad - PageFly Team

3 / 5 Share

March 12, 2021

This app has lots of great features. BUT. There is one extremely annoying aspect to it. There is a 24 hour chat service run by a bunch of people who are completely clueless. Every time I ask for help I lose hours of my time going round in circles with them, and regularly things end up worse than before. It is extremely frustrating, they are not properly trained and do not know what they are doing. It needs to be sorted out for this to be a good app.

Using app

About 1 month

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result. It can be not easy to use PageFly, especially for new users, however, if you are familiar with PageFly, you will find it not difficult to use. And our whole PageFly team is trying day and night to work hard to make PageFly more friendly. We really appreciate it if you have any further recommendations for us. Please do not hesitate to contact us via Livechat whenever you have any questions. PageFly | Kate - Customer Success Manager

3 / 5 Share

Nov. 5, 2020

Support team deserves 10 stars or even more..they are absolutely great and very patient with useless newbies like me. They even did some CSS customization for me to have my store loking good, so thanks so much to the support team! As for the app I must say it's not that easy to use, I mean.. it's drag and drop and that should be enogh to build pages with ease, although I've noticed that different parts of the page (sessions, rows, colums) don't stay where I wanted them to stay but they where placed where they want!! It has been quite frustaiting for me to build my first page.. I had to keep moving things around hundreds of time to make the page look the way I wanted.. plus, once I finished building on the "all devices" and checked every single device page looking...well...oh my God.. the laptop one looked good, but tablet and especially mobile ones where all over the place.. if I moved something on one device view or changed font size to make things look good, they changed also on the other devices!! so it took me ages to make my page look nice on all the 3 devices..for this reason I'm sure PageFly hasn't the responsive feature, even if they say it has..when you build pages dont you expect to build one and look good on any device, you'll have to adjust every single part one by one on every single device view as best as you can and also have a bit of luck to find the right way to place them...this is the reason why I cannot give 5 stars.

Using app

About 1 month

Total reviews

4

Average rating

4.5

Developer Reply

Hi On behalf of the PageFly team, I would like to thank you for your detailed review. We are so happy that we were able to help you to solve your problems. We know that when first starting using PageFly, it can make you feel confused, and as you mentioned in the review, it's not easy to use. Regarding the responsiveness issue, I truly understand that this is not easy to achieve and our whole team is trying to improve PageFly better and better. Besides that, there are some problems that affect responsiveness such as image size, spacing, etc. Therefore, we hope that you can use PageFly more and we can work with you, assist you on the long road. We also have been trying our best to improve PageFly more friendly and better. If you have any further questions, please let us know via the Live chat. We are always happy to assist you. PageFly | Kate - Customer Success Manager

3 / 5 Share

Aug. 25, 2020

Appli pas très intuitive. Du coup je perd pas mal de temps. Par contre SAV super et très réactif ! f

Store

WAXAM

Using app

5 months

Total reviews

1

Average rating

3.0

Developer Reply

Au nom de l'équipe PageFly, je vous remercie pour vos commentaires. Vos commentaires comptent vraiment beaucoup pour toute l'équipe de PageFly et nous l'apprécions peu importe si vous partager de bonnes ou de mauvaises nouvelles avec nous. Je suis désolé pour votre expérience avec PageFly. Nous savons que lorsque vous commencez à utiliser notre application, cela peut vous rendre confus et, comme vous l'avez mentionné dans votre avis, ce n'est pas très intuitif. Par conséquent, nous pouvons également comprendre que vous avez dû passer beaucoup de temps pour découvrir et utiliser PageFly. Vos commentaires ont été transmis à notre équipe de développement de produits afin qu'elle vérifie et gère le problème de l'exportation des pages pour vous. Nous souhaitons vous informer que nous venons de prendre à cœur tout ce que vous avez mentionné dans votre avis et que nous essaierons absolument de tout optimiser. Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes toujours prêts à vous aider chaque fois que vous avez besoin de nous. Merci, PageFly | Kate - Responsable Customer Success

3 / 5 Share

Aug. 23, 2020

The app has some strange glitches. But I got them resolved with Emad. He was very helpful and great to work with

Using app

20 days

Total reviews

1

Average rating

3.0

Developer Reply

Hi Ryan, Let me explain a bit :) All of the issues you were facing were coming from the Theme itself, not PageFly. Your theme has !important tag to most of the elements in it so PageFly styling couldn’t be applied you had to add the tag !important for them to work. If you enabled Theme Styling option in the editor, you will see the Styling of the theme applied in the editor. Even the background color was coming from the Theme. About the background images when you set them per device and them change them from All Devices the changes won’t transfer over to other devices. Because you are using different images you have to remove those background images from other devices to fix it as you saw in the demo. PageFly can’t do anything to fix it, it had to be done via custom code that’s when we come in to play and help you. Just want to make sure everything's going well for you 😉 Anything you want us to help with, please drop a message for us in PageFly Live Chat! Thanks, PageFly | Kate - Customer Success Manager

3 / 5 Share

May 8, 2020

We had a major problem with them. They mistakenly published a page without our consent and without notifying us. They nevertheless knew how to solve the problem and take appropriate actions. Even if we were dissatisfied, we update our comment for their reactivity, the compensation they give us and because, nevertheless, the product which remains very qualitative.

Using app

11 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi Maxime, Thank you for your specific review for PageFly, we really appreciate it. Regarding our mistakes and omissions that you indicated to us, we will definitely solve them thoroughly and do not make these mistakes anymore. Thank you for giving us the second chance to assist you. We are working together via Live chat window and we are trying to provide you our best service. Please don't hesitate to contact us anytime if you need any more help. We are always willing to help you! Best regards, Kate - Customer Success Manager

3 / 5 Share

May 6, 2020

Could be alot ALOT easier. After choosing a template, why am I arranging everything from scratch? Like buttons, image description etc, i have to select and drag and drop instead of just deciding on little things, and choosing a picture as i've already chosen a template. If I have to do so much, it doesn't make sense to select a template in the first place. It could look better too. 3 stars and not one b/c i like that there is a free option and it's fair. It also has pretty good options to customize. I'll keep playing with it, and maybe will be back to update my reveiw.

Using app

1 day

Total reviews

1

Average rating

3.0

Developer Reply

On behalf of the PageFly team, I would like to thank you for your detailed review. We are so glad and thankful that you choose PageFly. As you mentioned in your review about PageFly templates, we can understand that you had to do a lot with our available templates for your page. Each store has its owns products, content, and campaigns, etc, therefore when you apply available templates to your pages, you probably have to customize a lot to match suitably with your store. We also try to create more templates to meet customer needs and we always hope that we can company you more and more in the future. If you have any questions or need help, feel free to contact us at any time at the Live chat window. PageFly | Kate - Customer Success Manager

3 / 5 Share

Aug. 28, 2020

I have problems accessing and editing my pages, and nearly every time I have to make any changes, I need to contact the support team to solve the problem.

Using app

9 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you so much for taking the time to share your feedback with us, we do appreciate. We are so glad that we could help you to solve your problems and issues, and hopefully, we can go together in the long road so we can be able to help and assist you whenever you need. However, we do really want to know more about your suggestions and any other comments so we can improve PageFly better and better to meet your total satisfaction. Let us know if you need any help. PageFly | Kate - Customer Success Manager

3 / 5 Share

March 7, 2020

Great app, performs as expected. But the app WILL leave a ton of files behind when being uninstalled, which reduces the loading speed of the website.

Using app

6 months

Total reviews

2

Average rating

3.0

3 / 5 Share

Feb. 10, 2020

THE HELP HAS BEEN WONDERFULL, WITH CLEAR SCREENSHOTS THANKS TOUQIR

Using app

6 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Feb. 4, 2020

The app itself does everything you need. But i've found it extremely glitchy. Multiple times I've triple saved work only to have it deleted moments later.

Using app

7 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Aug. 13, 2019

Generally it's very good. It can take a while to learn, as to me, some of the UI isn't very intuitive. The online help is good, though not always available in office hours to those of us in Europe. On the whole, it's a good, useful app. Just editing to add. They put a very obviously unfinished page (lots of their own placeholder graphics etc) live by accident. Be a little careful with their support as some of it is poor - the good people seem very good, but they have some pretty inexperienced people on their help desk also and mistakes on their part can be pretty disastrous. We ended up with totally messed up front page - live for several hours as this happened outside our office hours. We now emphasise to them that pages should NOT be put live without our expressly okaying this.

Using app

10 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Jan. 2, 2019

It does what it says it will do. https://www.authenticbagsonly.com

Using app

7 months

Total reviews

9

Average rating

4.1

3 / 5 Share

Nov. 27, 2018

The app is nice, it's very user friendly and has ALOT of options to play around. Click and drag. I'll give it 3 stars because I payed for the PRO plan, but here's the gimmick. I'm making a new homepage for my store. And what do homepages have? Slideshows at the top of the page, they are very important because it's the biggest and most eye-catching part of the website, and by having more than one image there, you can present the client, in a clear way, what your store sells and is about. So what? Slideshows are not included in the PRO plan. EVERYTHING is included, EXCEPT the slideshow. Basically they want me to pay 20usd/month just for a slideshow... Doesn't make ANY sense to me. ANY!!! Fix this please.

Using app

4 months

Total reviews

1

Average rating

3.0

3 / 5 Share

July 26, 2018

I installed this app, but found it didn't serve my need so I uninstalled it within 1 hour. However, our website couldn't load product page around 20 min after that. Luckily we recovered it by using a back up theme. Pagefly team's reply was quick.

Using app

44 minutes

Total reviews

2

Average rating

4.0

3 / 5 Share

April 20, 2018

Very difficult to use and most of the good templates and features are on the pro version, which is not free. They need to work on the user interface to make it more intuitive. I shouldn't have to spend 10 minutes trying to add a simple picture. Edit #1: Sellersmith (the creator) contacted me after my first review and convinced me to give it another try. After spending some time with it I'm learning how to use the app better. It still could use some work on the intuitiveness side. It has a bit of a learning curve. But it's not a bad app. No coding, so that's awesome! It definitely is capable of a lot. It's just not always easy to figure out how to use it. The good templates are still on the paid version. But it's not too expensive. And if you decide to switch back to the free version you can keep the pages you already built (so they tell me). So that's cool. I'm going to keep using it for now and see how it goes. Edit #2: I’ll let this be my final update. I’ve been working with this app for about a week now and the best way to summarize it is: It gets the job done. But not smoothly. Basically it has a lot of features and capabilities, but it’s like pulling teeth trying to get them to work. I’m fairly tech-savvy and I’ve got some graphic design experience and I struggled to get this app to work. I have to take frequent breaks from using it because it’s so frustrating. Simple actions that should be quick and easy like moving a piece of text from one part of a page/section to another takes a solid 10 minutes to figure out and requires deleting and inserting and moving and all kinds of work-arounds. And there’s really no reason it shouldn’t be a simple drag and drop. The developers need to place their app next to ones like PowerPoint and emulate them. Simplify tasks so that they don’t require a whole process to accomplish. At the end of the day (week) I got a couple of nice looking pages made. But boy was it challenging. The program is effective, but not intuitive. It has some bugs (like pressing the “undo” button once and having it leap 12 steps back). But I’ll keep it for now because it’s free. If it cost money I wouldn’t keep it. It’s not worth the headache and I’m on a tight budget. But for a free app it’s a pretty good deal.

Using app

2 months

Total reviews

2

Average rating

2.5

3 / 5 Share

April 24, 2019

こちらのシステムのバグのせいで、モバイル版を再度作り直しが必要になりました。PCは直してくれ、対応は早いですが、モバイル版は自分でやってくれということになりました。システムの使いやすさは、問題ないです。

Using app

Almost 2 years

Total reviews

2

Average rating

4.0

3 / 5 Share

Jan. 13, 2018

Dear friends! Until the work is done, the home page and the landing page are not installed and you have already several times asked me to give feedback on your work. Let's do the work, and by results I'll give an appropriate objective assessment. And now what are you asking me for? To evaluate our correspondence with you? I gave it already

Using app

6 months

Total reviews

7

Average rating

4.6

3 / 5 Share

Dec. 2, 2017

For free ok, has some bugs and takes time to work properly, it's ok

Using app

7 months

Total reviews

2

Average rating

4.0

3 / 5 Share

Nov. 15, 2017

Loved the app... BUT major bugs! Please fix this as i cannot change one simple thing without the app working. Would give it 5 stars if this was fixed.

Using app

7 months

Total reviews

1

Average rating

3.0