PageFly Landing Page Builder

Hi InkNPrintz, Thank you for taking the time to share your feedback. We truly appreciate it. We're glad to hear that you find the builder useful. At the same time, we're sorry to learn that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to better understand what we can do to make your experience even better. If you'd be willing to share more details, please feel free to reach out to us via our 24/7 live chat. Our team would be happy to listen, assist, and work with you on any concerns you may have. Thank you again for your support, and we hope to provide you with a 5-star experience in the future. Boo – Customer Success Manager

Hi Roman Catholic Gear, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, feel free to reach out anytime. Boo – Customer Success Manager

Hola Estampa Chile Store, ¡Muchas gracias por tus amables palabras! Nos alegra saber que recibiste una excelente ayuda. Tu apoyo significa mucho para nosotros. Siempre estaremos aquí si necesitas ayuda. Boo – Customer Success Manager

Hi Raiment Media, Thank you so much for your wonderful feedback! We’re thrilled to hear that PageFly helped you build the page you needed and that Saeed was able to take care of the formatting issues for you. We’ll be sure to share your kind words with him. It’s great to know that you could relax while our team handled the problem. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Simple eSIM, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, feel free to reach out anytime. Boo – Customer Success Manager

Hi Néctar Beleza Consciente, Thank you so much for your support! We truly appreciate it and are grateful for your continued trust over the years. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager

Dear Fashion Scrilla, On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience. After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools. That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience. We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can. Thank you again for your feedback and for being a long-time PageFly user. Boo – Customer Success Manager

Hi DieBrillerei, Thank you so much for your kind words and for being a long-time user of PageFly! We’re delighted to hear that Alice was very helpful and provided you with great service. We’ll be sure to share your appreciation with her. Thank you for your continued support. We’re always here whenever you need any assistance. Boo – Customer Success Manager

Hi bluu - Die Waschsensation, Thank you so much for your amazing feedback! We’re thrilled to hear that you’re enjoying the app and that our support team could assist you quickly and effectively. We’ll be sure to pass your kind words along to Rasheed, especially for helping with the translation issue. Your support means a lot to us, and we’re always here whenever you need any assistance. Boo – Customer Success Manager

Hi TransTape®, Thank you so much for your wonderful feedback and for being a long-time user of PageFly! We're delighted to hear that you find the app easy to work with and that you've had an excellent experience with our support team. Your continued trust means a lot to us, and we're always here whenever you need any assistance. Boo – Customer Success Manager

Hi HoliSculpt, Thank you so much for your kind words! We're delighted to hear that you've had a great experience with our customer service team. Providing reliable and responsive support is exactly what we strive for. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi No Name Supplements, Thank you so much for your wonderful feedback! We're thrilled to hear that our team went above and beyond to help resolve your issues. Providing first-class support is exactly what we aim for every day. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Glozia, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, feel free to reach out anytime. Boo – Customer Success Manager

Hi Buddha Teas, Thank you so much for your kind words and recommendation! We're delighted to hear that you find the builder easy to use and that you've had a great experience with our support team. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Wellness Pillow Milano, Thank you so much for your feedback! We're happy to hear that the app is working well for your business. It's wonderful to know that PageFly continues to support your needs. We truly appreciate your trust and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Monazeni, Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying both the app and our customer care service. Your support truly means a lot to us. We're always here whenever you need any assistance. Boo – Customer Success Manager

Dear Zeenisa, On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused. We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected. As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome. That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process. Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can. Boo – Customer Success Manager

Hi Tokui Pty Ltd, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager

Hi al Fan al Raqi, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager