Parcel Panel Returns &Exchange
Parcel Panel Returns and Exchanges App & Shopify Returns App
Rating
4.9
feedback
406
chart
#952
All reviews
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June 11, 2025
June 5, 2025
June 5, 2025
the service is great started a live chat and in no time there whas donna to help me out with all my questions thank you so much again donna
May 30, 2025
May 30, 2025
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!
May 30, 2025
May 21, 2025
Was excited about the app but it has limited features with regards to accepting/rejecting returns of certain items/orders. No option to approve/reject a return based on a tag associated with an order or with a product. We use Shopify to tag orders and products for a variety of reasons. Some of these tags make an order ineligible for return. This app will not accommodate those tags.
April 17, 2025
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
April 17, 2025
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
April 9, 2025
April 5, 2025
I had some issues with the automatic email reply, but the support could help me out, even on Saturday afternoon. That's what I call customer service. My problem has been solved very quick, because the support ( thanks to Zessa) guided my through each step. Thanks very much.