Parcel2Go Shipping
Brand new app from UK's #1 shipping comparison site
Rating
3.8
feedback
7
chart
#1,142
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
43%
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Less than a year
43%
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Reviews Summary
The reviews for the Parcel2Go Shopify App are mixed, with some users expressing positive experiences and others facing challenges. Positive aspects highlighted include the seamless integration into the Shopify dashboard, time-saving features, and ease of use. Users appreciate the convenience of booking parcels with just one click and the competitive pricing offered by the app. However, negative feedback revolves around the high label prices compared to direct carrier accounts, with some users feeling that they do not benefit from volume discounts. Additionally, there are concerns about the reliability of Parcel2Go's delivery service, with one user mentioning issues with shipments to the USA and the negative impact on their business due to chargebacks and penalties.
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All reviews
Dec. 22, 2025
The app reads order's address incorrectly!!! Customer had entered the address perfectly on the order (we now realise all this after the facts), but then the app had synced it over incorrectly and is missing crucial information on the label! Be aware of this if you are thinking of giving this app a go, and DOUBLE CHECK this app has read the address correctly and is appearing correctly on the label. In our case it had missed the flat number which has caused unnecessary delays and stress for everyone. We cannot be re-checking every label, so this has caused a major distrust in the app. And, to be honest, although I was surprised to get to chat with someone on the live support at 10 PM, they were quite clueless in terms of understanding the scope of the issue even said that we were at fault given that's the address "we submitted", and I have little confidence that they actually relayed properly the missing information to the courier. Feel free to read the transcript: *Your chat transcript:* - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DATE/TIME: 2025-12-22 22:04:55 Europe/London [ChatBot]: Welcome to Parcel2Go! Save some valuable time by using our Self-Service options. - Self-Service panel [Me]: Other [ChatBot]: Please type your question below. I'll help you with your query or connect you with someone who can. - Self-Service - Start Chat [Me]: Start Chat [ChatBot]: Let me pass you to a member of our team who will be happy to help. [System]: Thank you for reaching out. Please hold for a moment while we connect you with one of our agents. We appreciate your patience. [System]: Thank you for waiting SKYLIT you are now connected with an agent. [Fatima]: Hi,Its Fatima. How can I help you today? [Me]: Hi Fatima, Axel here from Skylit Studio. I have a technical issue to report that has caused a delayed delivery and causing stress to a customer. Your app has incorrectly synced the full address onto the label and the flat number for whatever reason is missing [Fatima]: My apologise that the flat number is missing on the label. Can I have the reference number please? [Me]: XYZ Order ID: XYZ Customer Ref: XYZ [Me]: I will ring ParcelForce first thing tomorrow morning but if you can please pass this onto Parcel Force now already that the Flat number is 1, i.e. full address being: XYZ [Fatima]: Thank you so much for the details Skylit,One moment please let me check this for you. [Me]: thank you [Fatima]: No problem. [Me]: and then separately I'd appreciate if you could pass this having happened to the IT team, so that this doesn't happen again in the future please... [Fatima]: Upon checking on the label the address is correct and its not cut or splice. [Me]: Right, what I am trying to say is that when booking the label - it reads the address from the order (from our CRM system), but it has done so incorrectly [Fatima]: [file] [Me]: the Parcel2Go integration into our store has read / synced the address incorrectly [Fatima]: Is the customer confirming the address is correct? Is there any instruction we can pass with the courier to locate the property please? [Me]: ok, so the address is Flat 1 XYZ, and then there is another "1" in the address which is for the street, being - 1 XYZ [Me]: this is correctly entered by the customer, but the P2G app has missed this [Me]: So, full address being: XYZ [Fatima]: Is there any landmark, instruction we can pass with the courier to locate the property please? [Me]: one moment, let me check [Me]: There appears to be a door code which is #XYZ [Me]: But then also if I understand correctly, the recipient might have already provided this information? [Fatima]: Thank you. Let me pass this over with the courier please. Onemoment. [Me]: ok [Fatima]: This has been passed with the courier , please allow 24-48 hours update regarding with the delivery. Is there anything else that I can help you with today? [Me]: Can you relay this to P2G IT department? [Me]: This is an issue with the app [Me]: This shouldn't have happened [Fatima]: Please be advised that the information are all correct on the system:Delivery XYZ [Fatima]: However this will pass as a feedback to relevant team. Thank you , [Me]: Fatima, I gave you address twice already, it's not as you've reconfirmed just now, it is: XYZ [Me]: Flat 1 XYZ 1 XYZ [Me]: Can I please have an email for the p2g tech support, so I can email them this? [Fatima]: The address above I sent is the address you provided upon booking. Please email [email protected] [Me]: Yes, well P2G integration into our store isn't supposed to let this happen in the first place, we cannot double check every order's address - the app has to read this from the order correctly [Fatima]: Please send screenshot to [email protected] so that they can investigate further. My apologise for the issue. [Me]: Thank you for the email address, I will. Bye for now.
Dec. 11, 2025
The app seems fairly good, nice integration directly into the Shopify dashboard, etc. 5-stars for that. Unfortunately, the label prices are fairly high, same or even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top. To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something. But looking forward to some label rates improvement over time. And I hope a direct carrier Business Account integration will be made available soon as well.
Thank you for taking the time to leave a review, great to hear you like the app! We constantly review our label prices and negotiate directly with couriers to offer the lowest prices, so we appreciate the feedback. As a result, we’ve added a lower rate DPD service, to add to our market leading rates on Evri, InPost and Yodel starting from just £2.20 exc VAT. We’ll get working on Business Account integrations! - Jo
Oct. 22, 2025
I really do not believe the authenticity of any of the other reviews. We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse experience of any shipping provider ever with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and with zero notifications made to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our top 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
I'm sorry to hear about the poor experience you have had shipping to the USA. Due to recent import rule changes by the US administration most parcels sent to the USA are now subject to duties and taxies and the implementation of these changes have caused challenges for our couriers partners and customs authorities, with customers impacted by charges, delays and returns. We recommend using Delivery Duty Paid (DDP) services to streamline shipping to the USA. I can see that you didn't use the P2G Shipping app for these orders but I would be keen to see what we can do to help you so please contact me on [email protected] to discuss further. - Jo
Oct. 13, 2025
Very happy with the service so far
We truly appreciate you taking the time to share your experience. It's wonderful to know that our service is meeting your expectations. Your support means a lot to us, and we're here if you ever need further assistance. - Jo.
Oct. 9, 2025
Saved us a load of time manually putting info in on the website. App books parcels with one click, very nice
Thank you so much for taking the time to leave such a lovely review! We're thrilled to hear that everything is working well for you. Your feedback means a lot to us and helps us continue to provide the best possible experience. If there's ever anything more we can do to support you, please don't hesitate to reach out - Jo
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