Parcelify: Shipping Rates

June 21, 2023

I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others. I am rating the support team (namely Alex M.) 5/5 stars because of: Responsiveness (multiple email exchanges within an hour of submitting ticket) Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support) Familiarity (problem identified within two email exchanges, temporary fix put into place immediately) Solutions (instructions on long term fix delivered within two hours of ticket submission)

May 16, 2023

App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders. Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable.

May 4, 2023

Awesome app and awesome company with great support. We have this app on three stores and have always been pleased with the app performance and supports ability to answer all of our questions!

March 22, 2023

Great customer support, full range of features to fully customize shipping logic. Thank you, Alex and team!

March 8, 2023

Alex with Customer Support was very responsive and timely. Helped get the issue fixed right away! Thank you!

March 7, 2023

Alex is a helpful customer support agent, so 5 stars to him! As far as the app goes, though....2/5 stars

Feb. 15, 2023

Simple to use and EXCEPTIONAL CUSTOMER SERVICE. The team is always fast to respond and very helpful to solve problems.

Feb. 10, 2023

We have a business that uses 3 different couriers with 3 different rates for each courier. Parcelify has completely streamlined how we are able to charge shipping and will save our team hours a week on manual work to modify orders. Alex was very responsive with support to help us get everything set up how we need. I can't recommend this enough for anyone looking to streamline shipping headaches with Shopify!

Jan. 11, 2023

I am beyond impressed with this app's custom shipping rates feature. It has made managing my Shopify store's shipping so much easier and more efficient. The interface is user-friendly and easy to navigate, and the ability to set custom shipping rates based on weight, location and other factors has saved me so much time and hassle. It has been especially useful in standardizing shipping rates for the wide breadth of products we carry which all have drastically different sizes and weights. The customer service team is also top-notch. They were quick to respond to my questions and offered helpful solutions when I encountered any issues. I would give Alex 10 Stars if I could! I highly recommend this app to any Shopify store owner looking to streamline their shipping process. It has greatly improved my store's operations and has given me peace of mind knowing that my customers are receiving accurate shipping rates.

Dec. 13, 2022

Fantastic app that solved our convoluted shipping rules. The customer service is also top class with quick, detailed, well thought out responses.

Nov. 23, 2022

Alex Mensing was really quick and helpful today. Sorted out my all problem fast and I definitely recommend this Parcelify App++

Oct. 12, 2022

The app is incredible at providing different shipping rates based on a customer's address, and I love it! Moreover, the support team is quick on providing guidance and solutions to occurring problems.

Aug. 16, 2022

We've been using Parcelify to help us with our shipping rates since we started using Shopify back in 2015. It's easy to set up special rates. Though I do wish I could set one up that overrides another when it's called for but so far that's not a setting.

July 28, 2022

I only review apps after i've been using them for a while as I beleive it gives a more accurate picture and I've been using this app for a number of years now and have only good things to say. Yes it can be a little complex to understand how to create rules but once you get your head around the logic its not to difficult & its a very powerful app. Most recently we have set this up to charge different shipping rates to our customers in New Zealand who live in Rural delivery areas via a postcode rule. We emailed Parcelify to find out if what we wanted to acheive was possible with a formula and they came back to us quickly with a simple formula to create a rule that works perfectly. In summary the app is reliable, powerful, affordable and the support is top notch. AAA+++ for Parcelify.

July 28, 2022

Parcelify's support team is amazing! We tried reaching out as we were in the process of a site overhaul. Alex, from Parcelify, then introduced us to version 2.0. Migration took a lot of email exchanges but Alex was super patient and accommodating. Super happy that we've fully migrated to 2.0, PLUS! We gained a friend <3

Aug. 27, 2022

I have been using the app for a couple of years now. It really makes things much easier and gives you full control of how your shipping is handled. The support I received was awesome and totally resolved my problem. I would recommend this app to anyone that wants total control of their shipping (especially if you use multiple vendors with different shipping rates). Thanks Alex and Richard!

July 8, 2022

I usually never leave reviews but Parcelify support is excellent and we feel they really care about their customers. They are always helping with setup, offering improvement suggestions, workarounds if needed.

May 27, 2022

Parcelify lets me provide awesome shipping options for my customers. I can offer free shipping depending on products & destination country, as well as many other conditions. Additionally, I had an issue with something and their support was super helpful with helping me solve my issue.

May 16, 2022

Very much appreciate the support provided by Alex. The app has helped to offer rates for specific products to our EU customers.

May 4, 2022

This is a really useful app so you can create all kind of shipping rates and even be playful creating marketing stuff around shipping rates and free shipping. Also they are super kind on customer service support