ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,317
chart
#31
All reviews
Review RSS Feed
July 11, 2023
Tout simplement excellent pour débutant et confirmé. Pour débutant, c'est génial avec la formule gratuite qui est complète pour commencer et les formule payante sont très utiles et complètes
Hi, Thank you for your positive feedback on our app. We're glad to hear that our app is excellent for both beginners and advanced users. We believe in offering a complete free package to help beginners get started, and our paid packages are designed to provide advanced users with even more useful and comprehensive features. Thank you for choosing our app and we appreciate your support. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Best regards, Parcel Panel
July 9, 2023
fast customer support
Hi, Thank you for sharing your positive experience with our app. We are thrilled to hear that we were able to assist you quickly and effectively. Your recommendation means a lot to us and we appreciate your support. If you have any further questions or feedback, please don't hesitate to reach out to us. Best regards, Parcel Panel
July 4, 2023
Great customer service. Speedy and very courteous! Mig was very helpful in getting my quote updated from 20 to 50! Thanks!
Hi there! Thank you for your feedback! Hope you continue to have a great experience with our product. Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
July 3, 2023
Very comprehensive, easy and intuitive to set up and very responsive customer service. An excellent application with rates tailored to your needs.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
July 4, 2023
Function wise it's pretty good. Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't. -- Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day! All the best, ParcelPanel
June 28, 2023
Buen servicio, buenos precios, facil de instalar. recomendado. Buen servicio, buenos precios, facil de instalar. recomendado.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
June 26, 2023
Great App, very convenient, and the support is amazing! I would recommend it for any kind of store, there is not a real competition for it.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 23, 2023
Very good support and seamless integration. The dashboard works and looks great and the free plan is also enough.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 23, 2023
Le service client est disponible et réactif. L'application Parcel Panel est parfaite pour gérer ses livraisons.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 25, 2023
Just started to us the app. Installation and configuration were seamless and UI is intuitive. Some interesting features like Dropship-mode, estimated delivery date on tracking page etc. Contacted support now several times for smaller issues with set-up in multi-language store. The always have been super responsive, fast and solved the issues very quick.! Great.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 22, 2023
Great customer support for the order tracking questions I had as I was considering switching from Aftership. This isn't the right one for what we need but the support was great nonetheless.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 22, 2023
Jessca was great! I installed this product on 2 more sites of mine and she gave me an additional 30 quotas for each site. I've been running this app on 2 of my other sites as well and it's a great app.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 21, 2023
Great and really prompt support. Highly appreciated your help with the app setup. Looking forward to use the good features of the app
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 21, 2023
Love the way you can customise everything! Reduces customer service inquiries by 5. Thanks to the developer and the support team
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 20, 2023
La atención al cliente fue inmediata y profesional, realmente recomiendo la app, sin embargo no pude trabajar con Parcel, pues la paquetería con la que nosotros hacemos nuestros envíos, no esta habilitada con esta app.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 20, 2023
Clean app with nice interface. Was struggling to set it up, but Mig was there to save the day. She out did my request and left an amazing impression. Customer service 5 - 5
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 18, 2023
It has been easy to set up. Easier than other tracking apps. I am presently setting up my frequently used carriers. Thank you, Jessica, for being so quick to respond!
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 14, 2023
Excellent ca aide beaucoup. Tres simple tres pratique je recommend pour tout les ecommercants a tout niveau
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 14, 2023
This is one of the most exceptional companies I've used in the Shopify store. Support from Elly was quick responsive and very helpful. My query was dealt with in a few minutes and also resolved. A great App with excellent features and a superb team supporting it. Thank you.
Thank you for your feedback! We're glad to hear that Elly was able to provide you with great and instant support. We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 13, 2023
Texte können modular angepasst werden. Toller Chat Support und sehr hilfreich. Danke nochmals für die Hilfe.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.