Parcel Panel Order Tracking
Shopify Order Tracking App, Track Order Status, Parcel Panel
Rating
5.0
feedback
2,121
chart
#37
All reviews
Review RSS Feed
July 4, 2023
Function wise it's pretty good. Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't. -- Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day! All the best, ParcelPanel
June 28, 2023
Buen servicio, buenos precios, facil de instalar. recomendado. Buen servicio, buenos precios, facil de instalar. recomendado.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
June 26, 2023
Great App, very convenient, and the support is amazing! I would recommend it for any kind of store, there is not a real competition for it.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 23, 2023
Very good support and seamless integration. The dashboard works and looks great and the free plan is also enough.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 23, 2023
Le service client est disponible et réactif. L'application Parcel Panel est parfaite pour gérer ses livraisons.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 25, 2023
Just started to us the app. Installation and configuration were seamless and UI is intuitive. Some interesting features like Dropship-mode, estimated delivery date on tracking page etc. Contacted support now several times for smaller issues with set-up in multi-language store. The always have been super responsive, fast and solved the issues very quick.! Great.
Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 22, 2023
Great customer support for the order tracking questions I had as I was considering switching from Aftership. This isn't the right one for what we need but the support was great nonetheless.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 22, 2023
Jessca was great! I installed this product on 2 more sites of mine and she gave me an additional 30 quotas for each site. I've been running this app on 2 of my other sites as well and it's a great app.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 21, 2023
Love the way you can customise everything! Reduces customer service inquiries by 5. Thanks to the developer and the support team
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 20, 2023
La atención al cliente fue inmediata y profesional, realmente recomiendo la app, sin embargo no pude trabajar con Parcel, pues la paquetería con la que nosotros hacemos nuestros envíos, no esta habilitada con esta app.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 20, 2023
Clean app with nice interface. Was struggling to set it up, but Mig was there to save the day. She out did my request and left an amazing impression. Customer service 5 - 5
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 18, 2023
It has been easy to set up. Easier than other tracking apps. I am presently setting up my frequently used carriers. Thank you, Jessica, for being so quick to respond!
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 14, 2023
Excellent ca aide beaucoup. Tres simple tres pratique je recommend pour tout les ecommercants a tout niveau
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 14, 2023
This is one of the most exceptional companies I've used in the Shopify store. Support from Elly was quick responsive and very helpful. My query was dealt with in a few minutes and also resolved. A great App with excellent features and a superb team supporting it. Thank you.
Thank you for your feedback! We're glad to hear that Elly was able to provide you with great and instant support. We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 13, 2023
Texte können modular angepasst werden. Toller Chat Support und sehr hilfreich. Danke nochmals für die Hilfe.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 12, 2023
Support war bisher super :)) Ich wurde gleich angeschrieben und Hilfe angeboten. Die Fragen wurden rasch geklärt und zusätzliche Angebote gemacht. Vielen Dank!
Thank you for sharing your positive experience with our support. We appreciate your feedback and hope to continue providing excellent service to our users.
June 12, 2023
I had the pleasure of receiving outstanding assistance from Mig today. I cannot express my gratitude enough for the exceptional service and generosity I experienced. Not only did Mig promptly address my inquiries and concerns, but they went above and beyond by providing me with an additional 30 quotas for free. This unexpected gesture truly exceeded my expectations and showcased their commitment to customer satisfaction. Furthermore, Mig demonstrated their efficiency and attentiveness by amending my tracking page instantly and ensuring that everything was up-to-date and working perfectly. Their dedication to resolving any issues promptly and effectively is commendable. Throughout our interaction, Mig exhibited a high level of professionalism, demonstrating deep knowledge and expertise in their role. They were patient, friendly, and went the extra mile to ensure my complete satisfaction. I am thoroughly impressed by the service provided by Mig. Their commitment to exceptional customer care has left a lasting positive impression. I highly recommend their services to anyone in need of assistance. Thank you, Mig, for your remarkable support, generosity, and exemplary service. You have truly made my experience exceptional, and I am grateful for your dedication to going above and beyond for your customers.
Thank you for sharing your positive experience with Mig. It's great to hear that the customer support provided outstanding assistance and exceeded your expectations. Their commitment to customer satisfaction and professionalism is truly commendable. We are glad that our generosity and expertise left a lasting positive impression on you. Thank you for recommending our services to others.
June 8, 2023
nice to nice very good application nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnssss
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 6, 2023
superbe application Equipe très réactive merci c'est ce qui manquait a mon shop je recommande a tous en particulier les dropshippers
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 6, 2023
Esse app é ótimo e tem uma aparência ótima para os consumidores. Recomendo para quem tem loja brasileira também pois as informações são muito bem traduzidas e aceitam diversas transportadoras. O atendimento é rápido e tem chat ao vivo, a atendente Mig me auxiliou e resolveu tudo que eu precisava em poucos minutos. Recomendo!
Thank you for your review! We're thrilled to hear that you're enjoying our app and that it's working well for your Brazilian store. We take pride in providing accurate translations and supporting multiple carriers to make the experience seamless for our users. We're also happy to hear that our customer service team was able to assist you quickly and effectively. Thank you for recommending our app!