Parcely.app
Let customers choose pick-up points and lockers in the EU
Rating
4.4
feedback
61
chart
#690
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
48%
-
Less than a year
38%
-
More than a year
5%
Reviews Summary
Parcely.app has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted include the app's ease of use, quick setup, and efficient customer support. Users appreciate the seamless integration with Shopify, the ability to manage parcel delivery options, and the professional assistance provided by the support team. On the other hand, negative feedback revolves around issues such as clunky user experience, limited customization for courier delivery per country, errors in shipping calculations, slow label printing, and compatibility issues with subscription apps. Some users also mentioned sporadic support responses and difficulties in canceling the free trial.
Highlights
Review RSS Feed
All reviews
March 21, 2026
Parcely.app is a really great and useful app that works exactly as expected. It helps to easily manage parcel machine delivery options and integrates smoothly with the store. What stands out the most is their support - it is extremely fast and helpful. I had an issue after updating my theme, and the support team responded quickly and resolved everything without any hassle. Highly recommended for anyone looking for a reliable and well-supported parcel solution!
March 6, 2026
A big thank you to this app! Everything works really well. I also received support very quickly when installing the app on my site. I had already managed to mess up some settings myself, but their team fixed everything quickly and very professionally. Highly recommended!
Feb. 27, 2026
Lots of issues with this app: 1) Clunky UX - pickup selection only in cart page adds extra step. 2) Courier (other shipping method) delivery is not customizable per country - either is on or off for every country 3) Produces errors in certain combinations when different products require different shipping carriers when user returns to shop and then back to checkout (shipping not available error) 4) Does not work at all with subscription apps 5) Does not work well with automatic country detection (country in pickup selection widget is not inherited from shopify) - bad UX 6) Support is spotty. My experience that 50% of support emails went unanswered 7) Order processing (Label printing) in Shopify admin is via the app and it is very slow
Thank you for the review, even though it's unfair. We are always working on our UX and pointing out things that you knew from the start is kind of strange. We had a long email chain and even a Zoom call. Our support team is doing its best, and merchants are usually very satisfied with our free setup service and support. We try to answer all questions (50% of the time is just a lie). We are also working on adding nearest pick-up point selection at checkout, but since it's only available on certain Shopify plans, it's not for everyone.
Feb. 3, 2026
Wasn't what I needed for my shop, issued refund with no problem after contacting.
Thank you for contacting, we are always happy to help.
Jan. 22, 2026
Great app for Shopify stores, simple to set up and works as expected. The support team replies very quickly and resolved our issue immediately. They even did a bit more than we asked, which is truly valuable. Highly recommended.
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