Parcely.app
The reviews are overwhelmingly positive, with most merchants praising the app’s ease of use, smooth shipping/parcel locker integration, and especially the quality of customer support. Many reviewers say the team is fast, friendly, professional, and even handles setup and configuration for them at no extra cost, which makes onboarding much easier. Users also appreciate that the app helps customers choose parcel lockers or pickup points before checkout, improves the buying experience, and supports multiple carriers and local delivery options. Several merchants mention that the app is reliable, saves time on shipping workflows, and is a strong fit for small and growing businesses. The negative feedback is much less common, but it highlights some important limitations. A few users report technical issues such as slow or inconsistent behavior, problems with certain carrier integrations, incompatibility with subscription apps, and delays after changing settings. Others mention UX concerns, including the pickup selection flow adding extra steps, mobile/search issues, and a somewhat old-fashioned interface. There are also complaints about limited regional support, missing automation for some carriers, unclear trial cancellation, and occasional support gaps. Overall, the app is viewed as highly valuable and well supported, but some merchants want broader compatibility, better performance, and more polished setup/UX.
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Outstanding support. Chose Parcely because they allow choosing parcel machine before checkout.
Very good an effective app to organise shipping options. Good interface. Allows the customers to choose the nearest parcel locker. Easy to use for you and your customers. Very quick support - will help you to install everything and make any changes for you when needed. I've been using this app for more than 2 years.
Very good app, easy to use, support response is very fast, and helps you in every step, very happy to use it.
100% recommend this app. We've been using Parcely in our Shopify store for almost a year now, and it has been a great experience from day one. When we first installed it, the team was incredibly kind and patient — they answered all our questions quickly and made the setup smooth. Later, when we ran into a technical issue after making some changes to our store, I was blown away by how fast the support response was. Erik in particular is fantastic: he always explains what went wrong, why it happened, and how to fix it — and on top of that, he offers to sort it out for you. Bottom line: Parcely has earned our full trust. The app runs smoothly with zero issues, and the support is genuinely exceptional — responsive, targeted, and always helpful. That combination of a reliable product and outstanding customer care is a rare find. Highly recommended!
great support service, clear and effective communication, superfast execution. Thank you very much!
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