Pixc: Photo Resize
Shopify App Store | Pixc: Photo Resize | Quick Optimizer
Rating
4.7
feedback
2,002
chart
#40
All reviews
Rating Breakdown
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Nov. 9, 2021
Really bad app. Paid money to resize my images and they all looked awful after. The proportions were changed and all the images were blurry. Even when I tried to restore they still don't look quite right. Do not use. Resize your images by hand!
I appreciate your feedback about our app and I apologize for any frustration that we've caused. I would love to look into this for you. We sent you an email to learn more about the issue you're experiencing. I will look forward to your response.
Oct. 26, 2021
Aucune utilitée, je suis obligée de repasser derrière chaque photo, car soit elles sont grossit soit elles ont un tour blanc autour, autant les faire à la main... 1 par une....
Merci de nous faire part de vos commentaires. L'un des membres de notre équipe a déjà contacté pour vous aider avec votre problème.
July 16, 2021
The app claimed to have resized 199 images. Upon review, the images look the same. It did nothing. I want a refund. I paid for absolutely nothing.
I apologize for the bad experience on our app. I just coordinated this with our customer success team and I was informed that they have reached out to you and have already started to investigate your concern. Please check your email inbox or spam folder.
April 16, 2021
When I first purchased the app, I thought I was going to be able to resize the images to the specific size that I needed but there was no option to do so. So after I paid per image and had all my images resized I realized that there was no option to set my specific size without upgrading. So then I upgraded to the monthly subscription to be able to set my max height/width and then realized that this doesn't apply to images smaller that what I set my max width to. I really would like a refund. I was not aware of the amount of limitations that came with this app.
Hi there, I want to apologize if we didn't meet your expectation. We've sent a request for Shopify regarding your refund request. Please check your inbox folder to check our email. Thank you.
April 2, 2021
My pictures on my website are too large and used this app. Didn't like the the way the preview looked.
I'm sorry to hear that the preview feature did not work. Our support team has sent you an email to assist you.
March 3, 2021
I used this app and resized 196 images and I don't see any difference. I assume it was suppose to allow me to choose images to resize, it didn't. Nor did it show me some type of before and after. I'm not happy.
Thank you for taking the time to leave the review and I'm sorry to hear you encountered some difficulty with our photo resize app. You can select the images to resize by clicking the checkbox next to the images. To find images faster, you can also make use of the filters and search functions on the app. Our app also has a Preview function to help you see what the images would like when resized and replaced on your store. Our customer success team has reached out to further help you.
Dec. 30, 2020
Way too expensive for an app that only works when it feels like it and garbage customer support that knows their app is a piece of junk so they are desperate for every cent they can get. They will literally charge you multiple times and try to get away with it. They should get banned for their scammy practice and if not that then for the simple fact that are desperate for money and will waste your time to avoid refunding charges that they know are misplaced. Would not use this app if it was free because of who runs it.
Sorry to hear you have had a bad experience with our app. We have attempted to give you a call (based on the phone number on your site) however we were unable to reach you. We would love to be able to help you solve any issues you are having. Please feel free to call back or email [email protected] for support. Update: We have provided you with a refund. Please get in touch if there is anything else we can assist with.
Nov. 26, 2020
I just ran this app for our store to resize 676 photos and I don't see any difference. I just paid for the premium version...I would rate this ap higher if it worked. Please get in touch.
Thank you for letting us know. Our support team has sent an email to you to help investigate what happened here. Please check your spam folder too. Feel free to reach out to us at [email protected] if you have any additional questions.
Nov. 23, 2020
I try to resize my images but could not choose which one so it resized all message and still not the same size and some have some coloured backgrounds/sides. so restored my images and tried to do it in another way so 3 times. hopefully, I won't be charged extra for that as I can see at some reviews. do not pay for the app
Thank you for letting us know about your experience. Our support team has sent you an email so we can help you better understand the app (and how it works). Feel free to send us an email at [email protected] any time you have questions.
Aug. 28, 2020
So far I am not to impressed with this app. My photos are not all the same size. I don't understand what I paid for, because it did not do the job it was suppose to do.
Hi Amy, I'm sorry you have had a poor experience. I believe our team has been in contact with you and is handling your concern. If there's anything else we can do to help, please let us know.
July 9, 2020
Very bad support! The app worked but for the past 2 days when i tried to use it, the images did not get resized and i got charged for it. When i contacted support, this person called Jessie saw my messages and respond like 2 to 3 times then after that radio silence. So now i am stuck with charged bills for app not work, bad support from the developer and my store in a complete mess because of the app not working! And to add on, this is a VERY EXPENSIVE app to use, it says that it charges $0.05 per image to resize and this number goes up really really fast and i got a feeling the charges are not accurate, as sometimes i felt that i got charged more. The charges adds up very fast if you have a lot of images to upload. I would strongly suggest other app which is much cheaper!
Thank you for your feedback. I'm sorry that you had a bad experience with our app and our support. We had recently made some changes to our support team as we grow and it has affected our response time. We have noted this so we can improve our processes for you. As for the charges, we have been told that Shopify has completed the refund. I believe Jessie coordinated this with you. We have also cc'd you to the email thread with Shopify support so you can receive their reply immediately. We always work hard to improve our apps and our processes to provide a better experience for our customers. Again, we're sorry about the bad experience you had with our app. We'll take this as constructive feedback to make our app and processes better. Please email us if we can assist with anything else.
June 30, 2020
The app is not the Resize. You photo will remain the same size. They just add white border on the existing picture. If your website background is white, the same as the border color they added, the pictures will still look in different shape. If you choose a different color border, the pictures look even odd. If you are looking to make the listing pictures the same size, look for other app or do it manually by yourself.
Thank you for your feedback. We sent you an email to try and help you resize your images. We'll look out for your response.
June 30, 2020
I payed for the pro plan (1000 images). Everytime i want to resize the images (600 images) they want more money! 34$ . The app itself says 0 of 1000 images remaining! I mean i payed 19$ for the pro plan!!!!
Hi there, I apologize for the inconvenience. Upon checking, it looks like you've used up the 1,000 images that come with the $19 plan, so the app is offering to resize the excess images at $0.05 per image. We'd love to see what other options we can offer you. We've sent a message to your account email for further assistance.
June 27, 2020
This application doesn't work correctly, even if you choose to resize some photos, it will resize everything, it finishes all my credits without even resizing all of them
Sorry to hear the app isn’t working for you. We have reached out via email to help. We would love to show you how to get the best results.
June 12, 2020
After installing it, you are asked to do the photo analysis. Once the analysis is completed, there are over a thousand images to be reduced. It doesn't let you choose which ones to fix. He shows you some of them and does the whole program. After reducing them, the result does not change, a useless app that only wastes time and patience.
Hi there, we've sent you an email to help you choose the images to resize and make them square. Please check your inbox so we can assist you.
May 26, 2020
Very disappointing, it didn't give me option to define my re-size. Plus how could you not include more image gallery in your app description.
Hi there, We've reached out to you via email to address your concern. Please check your inbox so we can assist you further.
April 8, 2020
Just bought the premium and had it running doing its job.. so i thought... the same pics that were not size correctly were ... shocking.. still not sized ??!!!?? and this is the PAID version. I emailed twice still havent heard back. Going to have to resize manually. I wish this app would be more specific in what it can do and not do... buyer beware. Stick w free plan. The same results as paid.
Sorry to hear that you’re having issues. We did email you this morning. Could you please have a look to see if our email went to your spam folder? We would love to be able to assist you.
April 7, 2020
This apps make mish mash with my photo. I wrote to support but no answer. I try to restore images, but restore nothing. Uf...
Apologies for the problems you have had. We have sent an email. It seems to be a theme issue however our team will help you fix it as soon as possible.
April 1, 2020
I just used this app, I do not know how people can give it 5 stars! This is a waste of money, it did nothing for my images, they are the same, no changes at all. Don't bother wasting your money, it does not work :( Very disappointed. I will remove it.
Hi there, I'm sorry to hear that you're having trouble resizing with our app. We've reached out to via email you so we can assist. It looks like you have been able to resize 51 images on your website however if there are some that have not yet been resized, please let us know. We look forward to hearing from you.
Feb. 4, 2020
This app is an absolute joke. It does nothing at all other than taking your money. Does not change the size of your pictures on your website. Customer service is less than helpful, just asks you to resize more images (spend more money) to get it to work. Don't waste your time.
We're sorry for the inconvenience but we do appreciate your review. We replied a few hours ago to the Shopify support ticket that was initiated earlier. Please check your spam folder if you haven't received the email. We would love to help you.