All reviews

Rating Breakdown

  • 5
    92% (1,563 ratings)
  • 4
    4% (69 ratings)
  • 3
    1% (11 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (39 ratings)
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4 / 5 Share

Sept. 23, 2022

A+++ customer support is also available - quick to respond and incredibly helpful. It is very useful and helpful.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Wow, we're thrilled to hear such positive feedback! It's fantastic to know that you find our Opinew app useful and helpful. Your comments about our customer support team really made our day! We endeavor to provide prompt and exceptional support to all our users, and we're truly glad to hear that we hit the mark for you. Should you need any further assistance or information, please don't hesitate to get in touch. Your feedback is important in helping us continue to improve. Best wishes, The Opinew Team

4 / 5 Share

Sept. 7, 2022

The customer service was excellent. It was not so hard to install and set up. I reached out to support and they made it happen. However, I stopped using it because its design did not fit the theme we were using.

Using app

About 6 hours

Total reviews

1

Average rating

4.0

Developer Reply

Hi, we're so glad to hear that you found our customer service excellent and setup easy. Your feedback is immensely appreciated. We're sorry to hear that our design didn't perfectly mesh with your theme. At Opinew, we're always striving to enhance the flexibility of our app to accommodate a broad range of themes. Your input will definitely be considered in our improvement plans. We'd love for you to reach out to our support team again, if you'd ever like to give us another try in the future. Thanks again for choosing Opinew. Best Wishes, The Opinew Team.

4 / 5 Share

June 28, 2022

J'ai utilisé cette application pour mettre des avis sur mes produits et cela est très bien mais le gros problème est lorsqu'on met des nouveaux produits en ligne et on ne les voit pas dans l'application pour mettre des avis et je suis obligée à chaque fois de demander à un conseiller de faire une synchronisation afin d'avoir les nouveaux produits.

Using app

5 months

Total reviews

5

Average rating

4.6

Developer Reply

Bonjour, Merci de nous avoir laissé un avis! Nous allons prendre en compte votre remarque pour améliorer Opinew au plus vite. Très bonne journée à vous, Cordialement, Customer Success Team | Opinew

4 / 5 Share

June 2, 2022

I was having trouble with this app and reached out to them and they fixed all my issues right away.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need anything in the future, please reach out to our Live Chat support and we'll be happy to help. Have a fantastic day, Customer Success Team | Opinew

4 / 5 Share

Feb. 21, 2022

The app is smooth and good, very good customer service with fast replies. Price could be a little bit cheaper in my opinion.

Using app

14 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words about Opinew Product Reviews App UGC and our customer service. We are delighted to know you're finding the app to be smooth. Your comment on pricing is noted and we aim to balance cost-effectiveness and quality service. Even though we received a high rating, we noticed a small reservation on the pricing aspect. We assure you that we value your feedback and will definitely take your opinion into consideration to improve our services and provide the most satisfactory experience for our users. Thanks again for taking the time to write a review. Your feedback is extremely important as we continually strive to improve the experience for all our users. Best, The Opinew Team

4 / 5 Share

Jan. 12, 2022

Nice app, works great! The customer support is quick and well trained - perfect support. Could be cheaper, therefore 4 out of 5 stars.

Store

DarBene

Using app

7 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We're delighted to hear that you find our app helpful and our customer support prompt and efficient. This kind of feedback motivates us to deliver stellar service consistently. We appreciate your observation about our pricing. At Opinew, we strive to offer the best value, and we assure you that our pricing is competitive considering the robust functionality that our app offers. That said, your feedback is important, and we will certainly take your comment into consideration when assessing pricing in the future. Thank you once again for your 4-star rating and for taking the time to write a review. Best regards, The Opinew Team

4 / 5 Share

Sept. 14, 2021

I like the ease of Opinew, but unclear on full application. I have made an appointment with Opinew for more clarity.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, We're delighted to hear that you find Opinew easy to use. That's always one of our main goals. We regret to hear that certain aspects of the application are not fully clear to you, and we appreciate your patience as we strive to fulfill your needs. As you've already set up an appointment, we look forward for an opportunity to address all of your questions directly and provide the clarity you seek. Your constructive feedback helps us to understand our customer's experiences better and to continually improve our products and services. Thank you once again for your support and feedback. Best Regards, The Opinew Team

4 / 5 Share

Aug. 5, 2021

App is good and the customer service is good. Appreciate this service. recommend it to shopify store owners.

Store

Beplain

Using app

6 months

Total reviews

3

Average rating

4.7

Developer Reply

We're thrilled to hear that you find our app and customer service good. Your recommendation to other Shopify store owners means a lot to us and we sincerely appreciate it. Although we're happy that you had a positive experience with us, we noticed that you've given us 4 stars. If there's anything more we could do to enhance your experience and make it a 5-star one, please let us know. Your feedback greatly helps us improve. Thank you for choosing Opinew. Best regards, The Opinew Team

4 / 5 Share

July 27, 2021

It's a good app and overall I'm happy with it. They helped me to import reviews from another app by creating an integration. It only took 2 days to do that. I gave it 4 starts instead of 5 because once you achieve your quota of imported reviews from Amazon, eBays and etc, you actually run out of quota, it means you are not able to import again unless you upgrade the plan.

Using app

10 months

Total reviews

3

Average rating

4.3

Developer Reply

Hi, Thank you for leaving us a review and we're glad to hear you are happy with Opinew! Regarding the review import quota: you can still import reviews without upgrading the plan by deleting some of the reviews you have previously imported. This will remove the limitation and allow you to import new ones. I hope that helps, Have a wonderful day! Customer Success Team | Opinew

4 / 5 Share

June 18, 2021

Great support - very responsive and helpful. A little heavy to load, so I wish it were faster, but it does everything it purposes to do and does it capably.

Using app

About 1 year

Total reviews

7

Average rating

4.1

Developer Reply

Thank you for your 4-star rating and for taking the time to give us your feedback. We're glad to hear that you found our support team responsive and helpful. We understand your concerns about the load time, and we appreciate your patience. While we aim to provide a seamless experience, there are times when certain factors can affect the speed of loading. We assure you that we are continually working to optimize our performance. Your feedback is valuable to us and we’ll be sure to consider these points as we work to improve. We look forward to serving you better in the future. Best regards, The Opinew Team

4 / 5 Share

May 27, 2021

I was able to transfer my reviews from my last theme to my new one so easily. I have gotten so many customers because of them, so grateful for them.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, We're delighted to know that you found the transfer of your reviews between themes easy and beneficial. Getting positive feedback like yours makes our day! It's great to hear that our app has been instrumental in getting you more customers. Is there anything we could do to make your experience a 5-star one? We genuinely value your insights and are eager to hear any suggestions you may have. Warm regards, The Opinew Team

4 / 5 Share

March 28, 2021

This was a good some might even say great app that can help you import all the reviews you may need in your store

Using app

1 day

Total reviews

1

Average rating

4.0

Developer Reply

Hello, We appreciate your kind words and high rating for our Opinew Product Reviews App UGC! We're glad to hear that the app is serving you well in importing reviews for your store. We strive to provide a highly beneficial and effective service for our users. However, we noticed that you did not give us a full 5-star rating. There might be something, no matter how small, that did not meet your expectations and we truly care about it. If there's anything specific you'd like to discuss, please share your experience with our support team through our normal channel. We are eager to listen and improve. Your feedback plays a significant role in our continuous effort to elevate the user experience. Best, The Opinew Team

4 / 5 Share

March 25, 2021

Update: Yes, i did. Part of what I meant is I prefer not using an automatic method. I just wished there was documentation for where the code was installed where I would go in and edit the CSS myself. Dont get me wrong it seems like a great app, but personally for me customer service was far too slow to respond and i had to solve the issue with no help from him because of his speed. Leaving 4 stars cause other than the CSS thing it's great. Too hard for me to customize unless using auto method. There's not enough documention on how to manually install and actually customize the css. The auto install would have worked great but it didn't meet my needs. Other than that, this app seemed great.

Using app

About 2 hours

Total reviews

1

Average rating

4.0

Developer Reply

Hi - have you tried going to widgets>product reviews widget? There is a ton of customisation options without writing any CSS Also - our support is more than happy to help if you get in touch!

4 / 5 Share

March 6, 2021

I have only began to use this app for my website. So far so good, very informative. I will update this review when I have used it more.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for taking the time to share your initial experience with Opinew Product Review App UGC. We're glad to hear that you're finding it informative! As you continue using the app, we would definitely appreciate any further feedback you may have. It not only helps us improve but also ensures we are meeting your needs in the best possible way. Remember, if you need any assistance or experience any issues, don't hesitate to reach out to our support team. Thank you again for your valuable feedback. Best regards, The Opinew Team

4 / 5 Share

March 1, 2021

I'm loving the app so far...It was exactly what I needed for my store. And the support has been great. At first, I thought it was pricey (premium plan), but I think for the features, relative ease of use, and quality of support (so far), I don't mind. I only wish that more somewhat mid-level features were available to the premium tier e.g feeding star rating to Google shopping and an auto sliding carousel. I mean, for $29 monthly, is that too much to ask?‍♀️

Using app

24 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi there! We're thrilled to hear that you're loving the Opinew app and found our support team helpful! It's our continued goal to provide value for your store through our features and services. Now, about the feature suggestions you've provided—your feedback is incredibly valuable in helping us improve our services. We understand where you’re coming from regarding the additional mid-level features. We strive to find a balance in providing advanced options in our plans, and we'll seriously consider your suggestions. We believe in continuous improvements, and we ensure to use this insight for future enhancements. We truly appreciate the rating and your constructive insights! Remember, your opinion drives us forward. Best Wishes, The Opinew Team

4 / 5 Share

Feb. 24, 2021

Realy handy and easy to use. At the first it looks a bit complicated but when you work in it for a while it all comes together

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

We appreciate your positive feedback! We've designed the Opinew Product Reviews App UGC to be as user-friendly as possible, but we understand there can be a learning curve involved. We're glad to hear things clicked into place for you after using the app for a while! Your insight helps us know that we're on the right track, but also that there's always room to make the app even more intuitive and easier to use from the get-go. We'll make sure to consider your experience as we move forward with updates and improvements. Thanks again for your feedback - it helps us continually shape and evolve our product. Best Regards, The Opinew Team

4 / 5 Share

Feb. 20, 2021

great app and i really like the customization aspect of the application. it has helped me make a lot of money.

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

Developer Reply

We appreciate your positive feedback! We're glad to hear that you're enjoying the customization of our app and that it's been beneficial to your business. Our goal is to provide valuable tools that help our users succeed. Your feedback reaffirms we're doing that. Don't hesitate to reach out if you ever need assistance with anything. Thanks again from the Opinew team.

4 / 5 Share

Feb. 17, 2021

Great app! great support! Maybe I will keep using this app. I'm believing it definitely helps our shop

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your positive comments! We're so glad to hear that you're finding our app and support helpful. It's terrific that you're already seeing how Opinew can benefit your shop. If there's any uncertainty about using our app or if you need any assistance in the future, don't hesitate to get in touch. We're always here to help. Your feedback is a fundamental part of our efforts for continuous improvement. Thanks again for choosing Opinew. Best, The Opinew Team

4 / 5 Share

Feb. 17, 2021

really easy app to use. i would really recommend using this app for reviews. there help chat support reacts very fast and helps good.

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your positive feedback! We are thrilled to hear that you find our app easy to use and our support team responsive and helpful. Your recommendation is greatly appreciated! At Opinew, we work hard to ensure a smooth user experience and quick assistance when required. Please don't hesitate to reach out if you need any more help in the future. Your feedback shapes our services, so keep it coming! Best Wishes, The Opinew Team

4 / 5 Share

Jan. 21, 2021

Good app and we used this app for 1 year. But unfortunately, we are not happy with this app now because the app has poor customization of review format.....

Using app

11 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to share your experience with us. We're glad to hear that our app has been part of your journey for a year, but we're sorry to learn that you're finding customizing the review format challenging now. Your feedback is integral to our continuous improvement. Our development team is always working on updates to enhance the customization feature. Meanwhile, we'd love to assist you in getting the most out of our app. If you haven't gone through our customization guide yet, we encourage you to do so. It might be of great help. If you continue to encounter difficulty, please reach out to our support team via the in-app chat. We assure you that our team will guide you through everything as soon as they can. Your satisfaction is our priority and we look forward to resolving this issue soon. We appreciate your feedback. - The Opinew Team