Opinew Product Reviews App UGC
Opinew - All-In-One Shopify Review App To Boost Conversions
Rating
4.7
feedback
1,698
chart
#651
All reviews
Rating Breakdown
Review RSS Feed
June 15, 2020
replied in a min and helped me solved the problem immediately, really quick and surprised, definitely recommended
Thank you for the fantastic review! We're thrilled to learn that our support team was able to assist you swiftly and effectively, as we strive for service excellence. Your recommendation means a lot to us. We sincerely value your feedback and it encourages us to keep improving. If there's anything else we can assist you with, please don't hesitate to let us know. Best, The Opinew Team
June 14, 2020
AMAZING CUSTOMER SERVICE AMAZING FEATURES. Tomasz helped me within 5 minutes of me downloading the app and I must say you get a lot with the free features already. This is way better than Loox, it looks real.
We're absolutely delighted to hear from you! It’s fantastic to know you found our customer service excellent, especially the assistance from Tomasz. We believe prompt and efficient support is crucial for a great user experience. Thank you for acknowledging our features and the authenticity of our app. We strive to provide the best value, even in our free features. Your feedback is greatly appreciated, and we promise to continue delivering exceptional service and features. Thanks once more for choosing Opinew. Best wishes, The Opinew Team
June 14, 2020
Love the support. Thanks so much :))Amazing review widget and I just recommend it to everyone seeking for review app
Hello, We appreciate your enthusiastic review and the 5-star rating! We're thrilled to hear that you had a positive experience with our support team and that you're finding our review widget beneficial. Your recommendations mean a lot to us. We'll continue our efforts to provide excellent service and a top-notch app experience. Your feedback contributes significantly to our constant improvement. Thank you! Best Wishes, The Opinew Team
June 14, 2020
Great cutsomer service. Also has a good widget and dashboard overview. They helped me really quickly when some changes on the widget had to be made.
We're delighted to hear that you're happy with our customer service and the features of our Opinew Product Reviews app, including the widget and dashboard overview. We strive to provide fast and effective assistance, so we're glad we could help with the changes on your widget promptly. Your positive feedback truly motivates us to continue improving our service. Thank you for taking the time to share your experience. Best regards, The Opinew Team
June 13, 2020
excellent support, simple and easy platform! very good app THANKYOUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!!!!!!!!!!!!!!!!!!!
We're thrilled to hear that you're finding our platform simple and easy to use, and that you've had a positive experience with our support team! We truly appreciate your enthusiastic feedback and high rating. It's comments like yours that motivate us to continually improve our app. Thank YOU for choosing Opinew! Best, The Opinew Team
June 13, 2020
Great App and very good customer support. Had many sales after the customers read other reviews. Thanks!
Hi there! We're thrilled to hear that you're finding our app great and our customer support very good. Your positive comments mean a lot to us. We are also delighted that the application has been beneficial in increasing your sales through customers reading the reviews. Your success is our success! Please don't hesitate to reach out if there’s anything else we can assist you with. Remember, your feedback drives our improvement. Thanks for choosing Opinew. Best wishes, The Opinew Team
June 13, 2020
Had an issue and it was resolved immediately and quickly. Typically when you seek assistance you're met with documentation to read but the person who helped me went in and resolved the issue for me and saved me valuable time! Thank you - Totally worth upgrading even though you'd get the great support even without doing so!
We're thrilled to hear that our support team was able to assist you promptly and efficiently, saving your valuable time. We take pride in our team's dedication to helping our users like you, as quickly as they can. We appreciate your kind words and thank you for acknowledging the value in upgrading, though we are committed to providing quality support regardless. Your feedback truly boosts our motivation to keep our services top-notch. Thanks again from all of us at the Opinew team!
June 12, 2020
This is a great app, only been using for a little while now but love it and its functionality! Great support too, highly recommend!!
We're thrilled to hear that you're enjoying the Opinew Product Reviews App, and finding its functionality beneficial! It's great to know our support team could assist you effectively. Your recommendation means a lot to us. We are dedicated to continue providing excellent service and features that meet your expectations. Thanks for sharing your positive experience! Best Regards, The Opinew Team
June 11, 2020
Really awesome app. Argubly the best one out there. Lightning fast services and they give you lots of free reviews to start you out. Will definitely be switching to the paid plan soon. Awesome app!
We're absolutely thrilled to hear that you've found Opinew awesome and arguably the best! It's great to know that you've appreciated our lightning-fast services and the free reviews we provide. Your support and your thoughts on switching to our paid plan really mean a lot to us. Thank you for your wonderful review and your 5-star rating. Looking forward to serving you as a paid customer! Best Regards, The Opinew Team
June 11, 2020
Easy to use. Had a few hiccups (mostly self inflicted), but customer service was excellent. The chat feature was very convenient. They responded to emails and fixed my problem within 5 minutes.
Thank you for your positive feedback! We're thrilled to hear that you've found our app easy to use and our chat feature convenient. Also, we're delighted that our customer service was able to assist you promptly and resolve your issue. We apologize for any hiccups that you may have experienced. Your review helps us ensure we're providing a seamless experience for all our users. If you need any more assistance or have any questions, feel free to reach out. Thank you once again for your kind words and 5-star review. Best, The Opinew Team
June 11, 2020
Great App, and also quick and efficient costumer service. Also appreciate the fact that there is no charge until the 30th order :)
Thank you for the delightful 5-star rating! We're glad to hear that you're finding value in Opinew Product Reviews App UGC, particularly our quick and efficient customer service. We're also thrilled that you appreciate the free access up until the 30th order - ensuring our customers get a good feel of our service is significant to us. Your feedback is greatly appreciated. Keep those reviews coming! Best, The Opinew Team
June 11, 2020
excellent support, simple and easy platform! very good app satisfeitooooooooo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you so much for your positive review! We're thrilled to hear that you've found our platform simple, easy to use and that you're satisfied with our support. Your encouraging words genuinely mean a lot to us. If there are any other aspects of our app that you enjoy or if you have any suggestions, we're always eager to hear more. We greatly appreciate your fantastic feedback! Best Regards, The Opinew Team
June 11, 2020
bellissima app bellissimaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Thank you for your enthusiastic review! We're thrilled to hear that you find our app to be "bellissima." We aim to provide the best experience possible, and your positive feedback motivates us to continue improving and delivering a great service. If there's anything else you'd like to share about your experience, we'd love to hear it. Grazie mille! - The Opinew Team
June 11, 2020
excellent app is going to help me out tremendously to pursue even more orders in the future and now
Thank you for your 4-star rating and encouraging feedback! We are thrilled to know that our Opinew Product Reviews App UGC is helping you significantly for gaining more orders. Your satisfaction is our main success. However, the 4-star rating makes us think there may be something more we can do to meet your expectations fully. We encourage you to share more about your experience or any difficulties you might have encountered. Our support team is always here to assist you. Your feedback carries a lot of weight as it helps us in continual enhancement for our users' experience. Best Regards, The Opinew team
June 11, 2020
Great support team! They always solve my problems in minutes. Thanks for your help guys. Highly recommended.
Hi there, We're thrilled to hear about your positive experience with our support team! They truly are dedicated to resolving any issues our customers face in a swift and efficient manner. Hearing that they've lived up to that standard with you makes us incredibly happy. Your recommendation and kind words mean a lot to us. We're ever ready to assist you whenever you need our help. Your feedback is a driving force in our constant effort to improve. Thanks a million! Best, The Opinew Team
June 11, 2020
6/10 10:31 PM UPDATE: The developer finally apologized for "upsetting me at any point" (even though I requested the apology specifically be for rudely telling me to "wow relax" after bringing up the flakiness of his app and albeit only after I revealed I was a coronavirus carrier and lost my dad and will likely lose my mom) For this reason I am upgrading the review to 2-stars --- Beware merchants, this app can ruin your theme layout due to updates that the developer pushes without your consent. It also fails to show reviews at all times. When I contacted the developer (Tomasz) over this, he blamed it on the app (without realizing he is the author of the app) instead of owning up to his mistakes. After spending around 15 minutes fixing the CSS (he admitted he failed to scope it properly when making the updates I did not consent to) he spends another 15 minutes fixing another glitch that had I not been around to obseve, would make your site look really unprofessional: reviews not showing up on products. After fixing this second glitch, once again, to sound as if nothing major had occurred, instead of being grateful that a customer's store who he hurt had fixed his glitches for him, he claims he simply "refreshed" shopify product metafield that didn't load the data. Imagine if you only monitor your store once a week. If reviews can become detached from your store and your style ruined from a developer's incompetence and desire to update the app without your consent, you will lose revenue over it. There are better alternatives on this app store (just search for 'Reviews') where you will face developers who own up to their mistakes and apologize to you for them. (He only thanked me for my contribution after 3-4 reminders that I was doing him a favor after he hurt my business). Very unprofessional all around, not recommended. Updated to reply to developer: "If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different." I didn't say he didn't reply fast I said he tried to blame everyone but himself which is what makes him highly unrpofessional. IF I didn't report it as fast as I did then the glitch would've remained and affected hundreds of other merchants, and instead of being grateful he triese to make my livelihood sound like no big deal... "However, since the beginning of the conversation the merchant kept calling our app "a joke" He is lying, I called his app a joke a total of three times. The first time, this is what transpired: me: this app is a joke lol me: well thanks for thata i guess him: okay give me a sec him: what's so bad about the app? me: i imported reviews an it's like 30 mins later and still doesn't shoiw up 7:18 pm me: and i recall this happening before but i just ignored it thinking it woul eventually me: that's literally your app is not functioning as advertised so it's a joke The second time I called it a joke is clearly shown in the above log, to clarify why I did so at his request (a review app's purpose is to display reviews, if it can't even do that then it's a failure) For a developer to have so much pride and not see how unprofessional it is to ruin a customer's designs against their will, instead focusing on the fact that I called a spade a spade? This is great insight into why he keeps blaming other people instead of himself "It was a minor glitch in the footer that was fixed within 15min of it appearing." Merchants, imagine if your footer was wrecked and unprofessional looking due to no fault of your own, but some app developer who you didn't even grant authorization to update your code whenever he felt like. What do you think will happen to your revenue? Unless you're monitoring your footer 24/7 you will probably not notice, and nothing will be fixed as your revenue diminishes since conversions drop when they see the unprofessionalism of an ugly footer. The developer here is showing he does not care if he messes up your design bceause he considers it a "minor" problem "Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). " Do not believe his deception, he is the "support person" that I communicatd with. The way Tomasz lies is by constantly treating the way this app breaks your site as "standard," like all apps will inject code in your site. What he's failing to understand is, his code injects code that BREAKS your site, which is NOT standard behavior. If he tries to tell you this, do not believe him! Other apps do not standardly break your site. For him to lie about it and claim that it does makes him very unrpofessional and not remorseful or grateful that I am fixing his glitches for him (subsequently helping him earn more revenue with no gain to me) "Also surprisingly told us to calm down (calm we were and trying to help but also beginning to be frightened of the merchant haha) - when they were the one threatening to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do." This is yet another lie (are you starting to see the pattern here?) When was the last time you heard someone claiming to be "frightened of a merchant" go "haha"? Also, click the following link: https://imgur.com/a/X3qS1AI The second image clearly shows, in the email transcript of our Intercom discussion, I tell him "hey your app is really flakey, this product doesn't display reviews (and who knows how many others)" and HE replies on Jun 10, 2020 at 02:44 AM with "wow relax" The first image clearly shows that this message is now deleted from our Intercom widget, likely because he's covering up unprofessionalism in case I report him to Shopify. If a developer is willing to go to such lengths to cover up their rudeness and unprofessionalism, they will do anything to blame you if even bigger glitches happen in the future. Is this the type of relationship you want to enter?
If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different. However, since the beginning of the conversation the merchant kept calling our app "a joke", and that it "destroyed their store". It was a minor glitch in the footer that was fixed within 15-20min of it appearing. Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). They also threatened to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do. We do understand that due to the pandemic many of us are on the edge. We are sorry that the merchant was upset but we also think it was way out of proportion and we did everything we could to help them ASAP. If you're a merchant you know there are customers like this, unfortunately. It happens. You just have to calmly take it. Aside from that - kudos for the merchant for a really cool store design. Unfortunate it ended up like this. No matter what, we are here to help you. Our support is on 7 days a week (GMT and CT), we can assist with any code adjustments, guide you through the app. If you have any questions just drop us a line in the live chat :)
June 10, 2020
I switched from Yotpo to Opinew and have been amazed so far at the value for what you are able to do, and the customer service during set up has been AMAZING!! Tomasz walked me through everything I needed to get all set up and understanding how to best use Opinew. Which I already love.
Using app
Almost 3 years
Total reviews
6
Average rating
5.0
Hi there! We truly appreciate your fantastic rating and the wonderful words about Opinew and our customer service. We're thrilled that you've had such a great experience since making the switch from Yotpo. It's great to hear that Tomasz was there to guide you through the set up and helped you understand the best use of our app. We put a lot of effort in to ensure our users gain the most value and have a smooth journey with us, and your review is a testament to that! Thanks again for your feedback, it helps us stay on track and continue providing a great service. Best wishes, The Opinew Team
Jan. 20, 2021
Great app. It looks good and does everything I need as far as reviews are concerned. Some of the best customer service as well. Very fast. Update: The team is awesome! They helped me add him schema markup review, which I would've hired someone to do because I have no idea what to do for that. I'm glad I asked because they are quick to respond and know their stuff.
Hello, We're thrilled to hear that you're finding our Opinew Product Reviews App useful, and that it suits your needs when it comes to handling reviews. Your high praise for our customer service is just as satisfying! Our team is always quick to assist and we take pride in our expertise. Your update about successfully adding the schema markup review made us smile – that's just the kind of proactive, hands-on support we strive for! It's wonderful to have saved you from needing to hire someone else for the task. Remember, no question or request is too big or too small for our team – we're always here to help where we can. Your feedback reinforces the good work we are doing and encourages us onwards. Many thanks from the Opinew team!
June 10, 2020
It works well and support team is great, reply quickly and help us to solve the problem. We thinks our customers will love it.
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that our support team could assist you promptly and resolve your issues, and knowing that you expect your customers to love the Opinew Product Reviews App UGC makes us really happy. Your positive review goes a long way in motivating our team. Please don't hesitate to reach out to us again if you need more help or have any other feedback in the future. Remember, your feedback keeps us going and helps us improve each day. Best wishes, The Opinew Team
June 9, 2020
We use this app as how main review feature on our website. The support has been brilliant and cannot fault the app. The import feature is brilliant and so is the Question and answers feature. Our customers love it and sales have improved.
We're delighted to hear that our app serves as a vital review feature on your website and has enhanced your sales. It's great that you're enjoying the import feature and the Q&A feature, as we worked hard to ensure they’re user-friendly and effective. Our team is over the moon knowing that our support efforts are felt and appreciated. Your feedback fuels our commitment to delivering only the best service to all our users. Thank you for taking the time to leave this glowing feedback. It's essential to us as we continue improving and growing. Warm regards, The Opinew Team