PineRaffle: Sweepstake Contest
Engage customers & increase sales with giveaways & contests
Rating
4.0
feedback
23
chart
#3,257
All reviews
Review RSS Feed
Dec. 1, 2025
So far so good. really like the fact this can integrate with Klaviyo and automate a lot of things. Also needed a little help and customer support helped a step further by providing some assistance for things that were outside of their control. So far really liking the simplicity of this app.
Hey IRTReels Team, Thanks so much for your awesome feedback! We really appreciate you recognizing our support team’s efforts. We’re all about providing fantastic customer service and can’t wait to work together. Best, PineRaffle Team
Nov. 28, 2025
This is the worst app I have ever come across. DO NOT GO NEAR IT!! Reports show 600 entries for people who have one entry, and hundreds of missing entries. Excuses (if they reply to you) range from server issue to "sorry about that". If I could sue you guys, I absolutely would.
Hi Tribeyarns team, I’m really sorry to hear how frustrated you’ve been, and I appreciate you being direct with us. You’re right that the experience you described is not acceptable, and we take your feedback seriously. To be transparent, whenever concerns have come up in the past, we’ve always owned them, spent hours digging into your data, validating every entry, and even joined call to walk through your questions in real time. We will do the same now. During the Thanksgiving holiday our support team was on a well-deserved break, and I’m sorry for the inconvenience and delays that caused. That said, the responsibility is ours, and we’re committed to fixing whatever went wrong. If you are open to it, we would love to have a conversation with you and fix any issues. We greatly appreciate your business. Regards, PineRaffle Support team
Nov. 26, 2025
Super impressed with the features! Purchase-based rewards encouraged more sales during our launch week. We’ll definitely keep using this app for future campaigns.
Nov. 26, 2025
Game changer for customer retention! We give automatic entries to customers who leave reviews, and it's tripled our review rate. The automated winner selection and notification system saves us so much time. Great value for money and the team clearly cares about improving the app based on feedback.
Nov. 23, 2025
Simple, clean, does exactly what it promises. No bloat, no unnecessary features. We run quarterly giveaways for our VIP customers and this handles everything smoothly. The draw is completely transparent which our customers appreciate. Fair pricing for what you get.
Nov. 10, 2025
This app is everything I have been needing to manage raffles for my small business. It seemlessly work with orders made by my customers. Granting them tickets on the purchases, I like the tickets generation feature this app has. They have improved it alot since I used this app on my earlier store. recommed!
Hi EnergiX team, Thank you so much for your valuable feedback! We’re always striving to improve, and your insights help us on our journey to excellence. Warm regards, The PineRaffle Team
Nov. 7, 2025
I couldn’t be happier with PineRaffle, the team, the features, and the overall experience have been great and I can't complain.
Hey Fashionable Vibe Team! We just wanted to say a huge thank you for your feedback! Your insights mean a lot to us, and we’re so grateful to have you as our partners. Cheers, The PineRaffle Team
Oct. 3, 2025
For the basic plan, it doesn't allow for me to do "basic" raffle stuff.
Hi All Clear team, We truly appreciate your feedback and are thrilled to have you as a valued customer since December 2024! We noticed we haven't received any questions about the app's functionality. Is there something specific you’re looking for? Our app is designed to make creating giveaways enjoyable and easy, and we’re always excited to enhance it further based on your suggestions. Your insights mean the world to us! Regards, PineRaffle Team
Oct. 1, 2025
Not the best for our company, but good if you only run a few giveaways per year and never back-to-back raffles. This app has great features but is also very limited. As soon as we launched our first raffle, the app slowed down MASSIVELY. Like, waiting minutes upon minutes to get the page to load. They can send out emails to your customers automatically, but customization is limited, and many of our customers thought it was a scam. There is no way to schedule another giveaway for the future, you can only schedule one at a time. We run giveaways every month. So essentially, our marketing girl would have to stay up until midnight each month to set up the new one. That's not going to work. Once you end a raffle, you can no longer click into it to see who all entered. Make sure you download the CSV report of entries! And when you're not able to find the CSV like us, it's under the "reports" section. But it never tells you that, it just says "CSV generating." It doesn't automatically download to your computer or email to you. You need to click on "reports." Design and functionality is lacking. Support was quick to help with coding for color customization. I appreciated that. We are moving to a different app that can handle our needs better. This app is definitely good for the price.
Hi Power Driven Diesel Team, Thank you for reviewing the PineRaffle app! We appreciate your feedback and are continually working to improve based on user suggestions. We noticed your request for multiple scheduled raffles and want you to know we're taking it seriously. Our support team is here to assist you, and we’re grateful for your kind words about their efforts. Thank you again for your valuable feedback—we're committed to making PineRaffle even better for you! Regards, PineRaffle Team
Sept. 23, 2025
Pine raffle not only help run an opportunity of a life time but wasn't with out a learning curve since this was our first raffle. Pineraffle customer service and support has been tremendous. This hopefully will be the first of many and long going relationship with pine raffle
Hi Ultra Nostalgia team, Congratulations on your successful launch, and thank you for your review! We truly enjoyed collaborating with you to explore the customer journey. Your feedback is invaluable as we enhance our app to perfectly align with your needs. We're excited about the positive impact this will create! We really appreciate it!
March 7, 2025
This app has been a saving grace for our company! It has worked seamlessly for what weren’t trying to achieve and I love how customizable it has been. On top of it all, the customer support is A+!!! And that’s all I can really ask for; Sehar in particular has never left me hanging with all my questions and has actually made improvements to the app based on my specific needs/requests. Don’t look any further, full proof raffle app with A++ fast customer service that never lets you down. HIGHLY recommend this app for anyone with a Shopify/ e-commerce store looking to boost sales with a giveaway.
Store
My Store
Using app
29 days
We sincerely appreciate your kind words, as well as your partnership and continued support!
Dec. 6, 2024
Muy difícil cancelar la suscripción
Estimado cliente, ¡Lamentamos mucho que te vayas! Si desea cancelar su suscripción, puede hacerlo fácilmente desinstalando la aplicación de su tienda de aplicaciones. Esta es una característica estándar de Shopify y no es exclusiva de Pineraffle. Si tiene alguna pregunta o necesita ayuda, no dude en comunicarse con nosotros. ¡Gracias por ser parte de nuestra comunidad!
Oct. 7, 2025
We have been utilizing the PineRaffle app for a while now, the hype is real. Support, especially Sehar has been a saving grace for us. She has always been more than willing to answer our questions, hops on a call when needed. They have always received our feedback positively and have made impreovement based on our suggestion which is very rare in the app world.
Store
My Store
Using app
9 months
Thank you for your feedback, we appreciate your partnership.
Sept. 17, 2024
I emailed them with a problem being my font color of my website is white and the background of the pop up is white, The staff responded very quickly and gave me the correct code to fix them problem. I am very satisfied with the support team. Amazing Service!
Thank you for your feedback, we appreciate your partnership.
Aug. 8, 2024
App has bugs. Emailed support with no answer. We re paying $19.99 a month and have an expectation if we are experiencing a problem with YOUR APP, that you would contact us back to resolve.
We regret the inconvenience. We responded to your query and followed up as well. Your satisfaction is our top priority, and we’re here if you need further assistance.
April 17, 2024
I uploaded the app but then realized the application I needed didn't quite fit the app. They refunded quickly and will use the app in the future for raffles! Hope they add some ability to contact through their website as well. Thanks for quickly responding Pine.
Using app
About 1 hour
Total reviews
1
Average rating
1.0
Hello, We have no history of you reaching out to us to ask for a refund. Our contact information is available in the app. We have issued you a refund for the app charges, as well as sent you $19.95 in app credits.
Jan. 29, 2024
this app is pretty much junk. in the middle of a giveaway and says pine raffle.com server is down and no customers can sign up!
We were experiencing a server outage at the time. This has since been resolved and the app is back up. We apologize for this and have sent you app credits to offset your app charges due to this occurrence.
Aug. 12, 2023
Had a small issue which I messaged about and Jake sorted it within a few hours ! Setting up a raffle is very simple and straightforward
Feb. 2, 2023
Great app was very easy to set up and run giveaways on our shop. Highly recommend. We plan on using pineraffle for all future giveaways.