Rating
4.6
feedback
5,916
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#99
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Sept. 30, 2023
As my store is new, I was pushed an advert to get the pinterest integration and get marketing credit. So I installed it and created a pinterest business page. Only to get an email to say they declined it as my website had not been live for 90 days. Yes, it is brand new. So now I have to wait 90 days and submit it again, and the marketing credit will likely expire by then. Pinterest should automatically approve business pages when using the shopify integration. Short story, it's useless for a new store to use.
Aug. 23, 2023
Your domain must be 13 months old to even mess with this app! What a waste of time even installing this!
Aug. 7, 2023
At first, I thought this would be a great sales channel to use, but I soon learned that this was not the case. I tried connecting my Shopify store to my Pinterest account and seemed like there wasn't going to be any issue until I received the "Notice of Merchant Guidelines violation". What was the violation I needed to fix? "Merchant's URL is broken/inactive or requires registration." I'm not sure why that was, but maybe because I am new to Shopify, so I waited a little bit, and deleted the URL that I thought they might have an issue with, then I submitted my first Appeal thinking that was the ONLY issue I needed to fix as that was the only one in the email. Then I get another Notice of Merchant Guidelines violation but this time for something different, for "Merchant is an affiliate marketplace or marketer". That was strange as there is not one affiliate link on our website...So, I thought they must have made a mistake, so I made my second and last Appeal. I wrote a very long response telling them that we will make any change necessary in order to get our Shopify store connected, even if it means, deleting all our content on Pinterest and beginning again. I pleaded with them to reconsider and actually take a look at our website as up until this point it really didn't seem as if they even looked at our website. It seemed as if these responses were some copy-and-paste answers from them. None of them had any specific answers but just some generic answers. Thinking that they'd actually review my website and accept our store, I was completely wrong about Pinterest. My Appeal was rejected again, but this time for other issues...one of which was "Merchant's returns policy is unclear or unavailable" This is ridiculous because we have it highlighted in 2 places in our footer. Now, we don't know what to do...Here they start off by telling us to fix 1 thing, which we do, then they tell us to fix something different, which wasn't an issue to actually fix, then our final appeal, they write several issues. The problem is you only have 2 times to correct any issues Pinterest says that you have... Why wouldn't they list all the issues the first time so we could fix those all at once? Probably because they know we can only appeal 2 times, then that's it...What's interesting is that they will have no issues accepting us into their paid Ads programs or anything like that... We're very disappointed with Pinterest and there's absolutely nothing we can do about it... But, now I"m reading on the comments here that they want a store to be at least 9 months old...Well, if that's the case, then why don't they clearly mention that? Especially as they are so concerned that information we have on our website, such as our Returns Policy, is clearly displayed... Overall, a very bad experience with Pinterest, and would not recommend at all...Don't download or try to connect with them and waste your time..
July 20, 2023
Die Integration bricht ab, eine sehr schlechte Erfahrung. Die APP schein technisch nicht ausgereift zu sein und wirkt nicht direkt kompatibel mit Shopify. Wir konnten die Pinterest APP leider nicht nutzen wie wir uns das vorgestellt haben. Der ganze Prozess sieht nach Zeitverschwendung aus. Wir hoffen auf technische Verbesserung, da wir gerne Pinterest nutzen würden.
July 13, 2023
Does not pop up in shopify, just shows page symbol with an x on it. So ive never gotten a chance to use it.
July 10, 2023
For years, being connected to Pinterest was a great option for my business. Something on the back-end changed in 2023 and now I am stuck in an endless cycle of Pinterest telling me my website isn't meeting their guidelines, me appealing, them discovering that it DOES meet their guidelines and resolving. . . then the next month it starts all over again. Their customer service is cryptic and unhelpful, a total waste of time. I've talked to other folks in my industry who have run into the same issue and gave up long before me. I'll be uninstalling this app to disconnect my website to free myself from this perpetual headache. Pinterest, what happened to you?
July 6, 2023
Immer wieder Probleme mit der Verknüpfung , mal geht's mal geht's nicht. Funktion macht nicht mehr was früher mal da war
July 5, 2023
Cette appli est catastrophique, elle ne fonctionne jamais, tout ce qu'elle sait faire c'est inonder ma boite mail de demandes de création d'annonces payantes. Vu que je n'accepte pas mon catalogue se retrouve effacé, mon compte est déconnecté de shopify ou alors je ne suis plus marchand approuvé...bref le trafic et la visibilité ne sont absolument pas au rdv! Vraiment dommage!
June 25, 2023
me debitaron automaticamente de mi cuenta una pauta que jamas realice me quitaron mas de 100 us en una campaña que ellos mismos me dijeron que no funcionaba
June 22, 2023
Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media. Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.
June 21, 2023
They constantly update their policies and expect us to quit our jobs and dedicate ourselves solely to updating our websites according to their never-ending changes. The support and customer service employees do not always respond to my messages, and if they do, they don't inform me of the problem I'm facing and how to solve it. They treat me arrogantly and show no respect for their subscribers in their application. I used to highly respect Pinterest, but now they treat me as if there are no other websites besides theirs. I hope you suffer the losses that I have incurred because of you.
June 3, 2023
Shit app. They give you a bonus credit, and then suddenly the bonus stops and they start taking your money. I lost 100 euros with this app, I don't recommend and no orders come in. I will try to recover but I don't know if I will succeed something seems to me like thievery on the face...
May 17, 2023
you have denied by store because you state that i am a resale marketplace. Etsy is a resale marketplace that sells vintage items which are resale items. Ebay is also a resale marketplace, but i guess since i do not bring enough $$$ and just a small business. I am not allowed. You are not following your guidelines.
May 10, 2023
não gostei, me deu um bonus e ao longo dos meses passado me cobrou uma fatura de 241 no cartão, quando ganha o bonus vc tem que colocar um cartão de crédito para receber, muito injusto isso! quero reembolso.
May 15, 2023
When I first linked my web store to pinterest, you guys or your "algorithm" accepted 100% of my products with no issues for more than 5 months. Over the time pinterest was contacting me every week asking me to invest on ads, which I always refused. After few more months, I decided to apply for the blue badge, and I was approved. That was the moment my ratings was going so high that I started having sales without investing a penny on ads. For some reasons pinterest stop sending me requests for ADS, instead, they was banning most of my products and took my badge out. Well, I try to delete items that wasn't showing any sentive parts from a woman's body but that was a pinterest's requests. Anyway, I deleted most of those products and also I had to redesign my store in order to fix the issue. Thankfully my badge is back. Few days after, I get another email from Pinterest saying I don't qualify anymore for the badge and they was reserving the right to not tell me specifically "WHY". I was still having sales without the badge, but today, another email; "my merchant account is suspended". I just want to say, I will be stronger without pinterest. Thank you.
April 21, 2023
Easy to install; got it up and running; went to catalogue - not approved; check the errors and realise I must change my website and submit an appeal for not having clearly available shipping and returns policy or a dedicated 'About us' page with social medial links. My mistake; changed my website to satisfy. Two appeals remaining; submitted appeal after making changes. Log in the next day to find, catalogue not approved again and I'm on my final appeal - I feel like I've actually done something wrong and I'm terrible for attempting to list my catalogue. Subjective I know but... pretty fierce from Pinterest so far... I find out now, that despite Pintrest already withholding my catalogue, it didn't bother to tell me the first time, despite any changes... my website is too young to be considered and it bumps me straight to a final appeal. It also doesn't like or still doesn't see my shipping or returns policy despite it being appropriate for my online business and readily available at check-out; about us pages and on the main links of the website. What's the point? It's pretty obscure to get started. I found it interesting they accept money for adverts straight away... even if they don't want to list your website or catalogue... food for thought.
April 19, 2023
Die Installation schlägt fehl. Nach der Verbindung mit Pinterest zeigt die App einen Fehler an. Was kann ich tun?
April 18, 2023
I got a notice back that something was wrong but have not been able to get any help. being a busy business owner this is not helpful and not worth the effort