Pinterest

April 15, 2021

We thought engaging with Pinterest would have been beneficial to growing sales. Little did we know...but Pinterest was collecting all our customers emails addresses in the process. Our mistake as we assumed Pinterest be product and pin driven. Support and Pinterest ads were claiming our data was their data and doubling counting Google Ads as Pinterest Ads. The analytics in Pinterest and Shopify also did not match. Our biggest disappointment was the data harvesting.

March 29, 2021

Most b.s review process. Merchant approval process is willy nilly, they keep finding things to nitpick on. They don't even follow their own guidelines. They tell me something isn't allowed but its not in their guideline. Don't waste your time. Please move elsewhere don't waste your time on this app

March 26, 2021

My Pinterest tag is not working and I've made sure it was not in any code on my website, just through this app. No one has been able to fix this for me, so my business remains "unverified" on Pinterest.

March 17, 2021

PLEASE READ the numerous negative reviews about the Pinterest "spam" filters that will suspend your account, wasting thousands of hours and thousands of dollars you spend on advertising. NOTE that Pinterest offers no customer support once its automated spam filters decide that your account should be suspended. You will have sunk a lot of time and money into something that suddenly does not work. Pinterest doesn't care and won't help you. Ask yourself if you really want to gamble your time and money on a business that doesn't care about your business. I sure wish we had done that two years ago. Trust me--there are much better ways to spend your ad dollars and your precious time. Avoid this nightmare.

April 1, 2021

Why would you spend thousands of hours and thousands of dollars on a business that does not care and has no trained tech support? This company has horrible customer service that cannot fix problems created by Pinterest "spam" filters. You should not invest your time and money in Pinterest ads. Use something else: google ads, instagram, anything. We spent thousands of dollars on ads and art time on Pins, only to suddenly have our account suspended for "spam." Customer service wasted a month of our time and told us they could not contact their higher-ups or the "spam" team because those folks were too busy or "in meetings" or on vacation, etc. Eventually they GAVE UP trying to help and told us they could not do anything. They never gave us an explanation for the suspension. Basically, Pinterest sales reps are eager to sell you ads (the interface is horrible and confusing), but when things break - there is NO SUPPORT. UPDATE: INCREDIBLY, PINTEREST CONTINUES TO TRY TO BILL US FOR ADS THAT THEY NEVER RAN!!!!

March 17, 2021

This is not a serious business for serious people. When one of our ecommerce Pinterest accounts with hundreds of pins and a year of paid ads was randomly suspended for "spam", we spent a month of emails with two customer service reps. They told us that their supervisors were too busy to talk to them (or us) and the "Spam" team could not be contacted. Eventually they threw their hands up and said they could not help us. They directed us to their generic "troubleshooting" page -- to try to figure out for ourselves why their filters were suspending our account! Their sales staff are eager to sell, but customer service is basically run by untrained hacks who cannot help you. They don't care about your business - why would you spend thousands of dollars on ads with them and thousands of hours creating Pins? Take my advice - do not go down this road.

Feb. 14, 2021

I've reached out a number of times, but have never heard back from Pinterest about this app's failure to connect with my shop. It says my merchant account isn't approved. When I click the link to submit an appeal (and why do I even need to appeal something that used to be connected fine?) it returns a page error saying the page has permanently moved. Frustrating and BROKEN. No customer service.

Feb. 10, 2021

Despite multiple attempts to contact their support, I still get no help at all. I made an account, put in my billing information and all relevant information for my company and website, and seconds after my account was suspended. I then tried with several other accounts and several other emails, and the exact same thing happened many times. on top of that I have an active campaign that I cannot delete because I need to be logged into a Pinterest account in order to delete it. Pinterest support says "It shows your account violated our policy". HOW?!?! It was made 3 seconds ago. I get zero support and no explanation. DO NOT RECOMMEND.

Feb. 1, 2021

I signed up for pinterest, connected my shopify catalog as I was instructed to do and my account was immediately deactivated as spam. I tried to appeal and was told I was permanently deleted. Horrible. I am a legitimate business that does not post spam and I was not even given a second thought. Great way to do business Pinterest. Have lost Pinterest in you for sure!!

Jan. 30, 2021

I used this app auto pin my product to Pinterest, but my Pinterest account has been suspended for spam!

Jan. 11, 2021

Its ok ig............................................................................................................................hjwd

Jan. 10, 2021

Thought as I downloaded the app I would learn more about how this works. Didn't like how I load the app and a button to accept billing appears. Billing for what specifically, how much, cost per click or sale, etc. So I clicked "Disconnect All".

Jan. 8, 2021

Don't waste your time. I tried this for a month and had nothing but issues with it. Setup was easy, BUT It generated pins for every product image (not just the main one), I was told I can't have any duplicate images in products, it doesn't recognize when I remove a product from the channel, and I can't tag my own products when creating a pin (although they did give me a work around of sorts). I've spent a month with pinterest support trying to resolve the issues - they take days to respond and then ask for information I already sent. They also closed my help ticket for not responding over a holiday weekend. Good luck if you have technical issues.

Jan. 6, 2021

Just connected the app and have not had an opportunity to see how it will work for me. It was easy to connect.

Feb. 21, 2023

I received most consistent traffic to my shop. Also, the initial promotional gift was nice. I didn't know how much influence Pinterest has on shoppers. UPDATE: Merchant Support has been extremely disappointing. I loved the Pinterest sales channel until now... Instead of communicating to fix something minor on your site before a deadline, they remove your merchant status 1st! This makes you look fraudulent to your Pin followers and anywhere your Pin profile has been shared. It literally took 2 mins to change what they wanted but it took 3 support agents and 2 days for someone to state exactly what was needed instead of being told to "read the guidelines." Received an email that the merchant status was restored but, our catalog feed doesn't load to Pinterest even though it hasn't been altered on our side in 2 yrs. The shopify app states the feed is active and connected to pinterest but the pinterest biz page says error-no ingestion for over a week now with no steps provided to resolve. The support agent repeated "read the guidelines," there's an issue with the feed and to make (unstated) changes. They gave no exact details of what to fix. Then we received another email: "Please complete any outstanding steps, if any, so you can submit your application to the Verified Merchant Program" but the link only goes to to the pinterest home page! They make you play a mystery game of "what will fix the mystery issue?" I guess I'm expecting support to want to help resolve but it comes off as dismissive.

Dec. 31, 2020

I'm not happy with Pinterest in general-another social program that has very poor support. I think it's a stupid program where no one buys anything, but just people who have nothing to do go there and look at photos out of boredom.

Nov. 28, 2020

I've been trying to get the app work successfully and it is very been difficult to load up and connect , and also been trying to get the billing keyed in correctly, its a kinda a disappointment.

Nov. 26, 2020

Within about an hour installing this app. Pinterest suspended my merchant account for violating spam policies. I appealed and still got denied.

Nov. 24, 2020

I've been trying to get this app to work for weeks but haven't been able to get my account approved (multiple appeals now.) They say my shipping policy is not clear and it's hard to find. But it's actually in two places on my homepage, on my header AND footer menu, and it's a pretty straight forward policy.

Nov. 24, 2020

App never worked from Day one. Been waiting 6 days to get it working through email support. Asked about resetting the trial since the app hasn't worked from a few days ago and they email kept getting ignored and with I asked it directly they said they would have to reach out to another department. If from the moment I downloaded an app and its not working I would expect a simple yes. Not for it to be ignored and passed off.