Pirate Ship: CheapARR Shipping

July 22, 2024

Pirate Ship offers significant savings on shipping compared to traditional carriers like USPS Retail or UPS. They leverage commercial pricing from USPS and UPS, allowing you to pass on those savings to your customers or boost your profit margins.

July 18, 2024

Does not work with Canada. When you start registration you have to choose one of the US states.

July 3, 2024

Pirate Ship is phenomenal. Simple, easy to use, and great customer service that has always made me smile when talking to them.

April 18, 2024

Terrible for scale. Never use if your'e an Amazon seller. They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service. Their customer service actually used be good, now it's outsourced garbage.

Dec. 19, 2023

App doesn't allow stores that are shipping from the United Kingdom.

Oct. 24, 2023

i am not get the point regarding this app, i entered same dimensions and weight as in shopify default shipping service. UPS was a little cheaper in Pirate app , Priority USPS is same 1in1, usps is the same or even higher cost. BUT this app has $100 insurance while shopify has $200 + , and according to another review it is very difficult to get ant reimbursement from insurance from this app. + interface is tricky, need to spend more time to process the shipment. hmm. not sure maybe sometimes it will be cheaper but 1 insurance claim will make this not reasonable. will play with it around more... if you have basic plan in shopify maybe this will be a solution. if pro plan - it will be not reasonable

July 14, 2023

I have been using Pirateship for3 years now and it has saved me a lot of money. I have tried other shipping alternatives and i always came back to Pirateship. I am glad they added UPS shipping.

Jan. 21, 2024

If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is $200 in value. They have a very long list of regulations (all responsibility is solely on seller!) and pirateship have not guided us very well. You MUST make sure to know all the regulations if you would like to insure something of great value as shipsurance will try to find the smallest of reasons why not to pay (even if you did an amazing packaging job and it is evident UPS is at fault). I cannot repeat this enough! Another point to be on the lookout for is "label cost adjustment", especially with UPS, it took me a good while to understand that even post delivery UPS sends some package measurement & weight adjustments that are wrong and you will be automatically charged more. We have very specific box dimensions and ups keeps claiming the dimensions are different than those we carry and we have to dispute the "adjustments" on a regular. You can see that in your "reports" section. make sure to monitor it. Make sure you know what is needed also for small claims up to $100, they are good with those for lost mail, damaged mail, etc. Never had an issue with them and pirateship team has been helpful with that. All in all it is a fair service but not for anything that is above $200 and you must always monitor the label cost adjustments weekly. Hope this helps others. Update: so for a while I was thinking to change my review for the better since the rates were much better and $100 coverage of items was included in basic shipping and also UPS was added as an option, was really "smooth sailing" Arrrrrrhhh....no issues for a long while until a package was damaged, previously I filed claims and the ones under $100 coverage were easy to settle. Have not filed a claim in a very very long time. I submitted everything that is required and did it with the system not with the agents, the claim was not being processed (I already send a replacement to my customer because we take care of our customers promptly) so I contacted an agent who told me it is 1-2 weeks for processing a claim (meaning to get an initial response not approval). I now understood that shipsurance in not the only problem, it is pirateship too, and I will explain. The customers are require to hold on to all the packaging and damaged items because after a few weeks they come up with requests that should have been cared for upon happening, obviously it is an issue but those are the policies so you cannot argue about it, by delaying the process of the claim there are less chances for the claim to be approved and we end up disturbing our customers. Also, I work with other 3 party services that resolve any issues within no time. So the agent was rude, and when I told him that in the past it was not like this with pirate ship and that I cannot work with 1-2 weeks for processing a simple claim and that other companies offer better services so I will have to choose them for these complication he replied that he was "happy to help" and sent a smiley emoji. I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed. We too offer it to our customers but with pleasure.

May 18, 2023

So user friendly and intuitive compared to competitors! Quick, accurate and customer service is top notch. Thank you for the outstanding product please keep it up!

May 8, 2023

Easy to use and saves $$ over what buying our USPS shipping labels from Shopify would cost, especially since Pirate Ship recently began offering even further discounted USPS rates. You can also set it up to send the same Shopify tracking email sequence as if you shipped using Shopify. Highly Recommended!

April 28, 2023

I love Pirate Ship! However, I'm concerned with the "unsupported app" flag I'm seeing on the app via Shopify. Will the integration option be ending soon? I hope not! The rates are amazing and I'd hate to have to find another company.

March 14, 2023

Surprised this doesn't have more reviews this is the best shipping app. easy and to the point and saves you money.

Jan. 19, 2023

Pirate Ship is just such a joy to use, honestly. Even though the prices end up being the same as Shopify's prices for me (I almost always ship USPS First Class padded mailers under 10oz), I will keep using Pirate Ship for all my labels! *Especially* for international shipments!! Plus their customer service is next to none, it's seriously a no-brainer. Oh and their humor is the absolute cherry-on-top, I love them there and almost wish I could work for them, too

Jan. 16, 2023

I've used a few shipping managers and Pirate Ship is the best! Easy to use and absolutely the best rates available.

Dec. 27, 2022

Fantastic shipping app. There's really not much to say about this app because it's fairly straightforward. The interface is well designed and everything is really easy to understand. HOWEVER, there needs to be an option to select orders based on their shipping method because right now that's all manual and it kind of sucks when you have a lot of orders to pack. Overall 8/10.

Dec. 6, 2022

Pirateship.com saves me $$$ every month with prices lower than my volume discounts. It has never gone offline in over three years. I am 70 Y. O. And it is simple and trouble free. I would recommend to everyone EXCEPT MY COMPETITIOn. that

Aug. 23, 2022

Pirate ship is literally amazing. Great customer service and great pricing rates. Highly recommend this app to all newly businesses.

July 7, 2022

I am so happy with Pirate Ship. The app is easy to use and the prices are great. They recently got better pricing with USPS and passed on the savings to us. I really appreciate that I can quickly see is USPS or UPS is better for pricing and/or delivery time. The customer service is amazing, very responsive and beyond helpful. Thank you!!

May 8, 2022

You can't create an account if you're not in the USA. Unfortunately, it doesn't state that anywhere.

Oct. 18, 2021

Whew! Where do I begin? First of, customer service wins & the fact that the app is free however this App is lacking a lot of technique features in comparison to other apps. If you're a small business owner making between 1-50 orders per month you won't find much of a problem here but as you start to expand you realize this app isn't as efficient for larger amount of orders. Bulking orders is a hassle so I'm forced to have to fulfil orders one at a time which ends up costing more money in the long run. You're unable to customize postage i.e adding a note under the tracking number for your customers, you can only do so if you create an order which again doesn't make any sense if the order is already imported from Shopify. Another huge issue is text marketing, I want my customers to be updated BOTH email & text. This app only provides email shipping updates, we're about to enter into 2022 & this feature isn't available? Something has to be done about that. The list goes on but these are the biggest problems & I am really hoping you can make these changes SOON because you guys still win with customer service & easy to navigate app.