Pixels ‑ Print On Demand

July 17, 2025

So, I have been using Pixels for a few years. The orders usually go out in a couple of days. The quality is good. HOWEVER, if there is a problem with an order, it takes days to get an answer, and often their response doesn't make any sense. I've had a few orders that were just NOT processed, even when they say they were. I have to believe the customer never lies about not getting their order, so I always refund their money. My best customer let me know a week ago that she didn't receive the shirt she ordered. It took over 24 hours to Pixels to respond to my support email. And the response said it was shipped MY location (not the customers). However, it did NOT come to my address. I let them know 2 days ago, and I'm still waiting for a response. I am planning on moving all of my products to Printful over the next few months. I did my research:)

April 23, 2020

Wow…I agree with everything I’ve heard and it’s not cool to be the slow one because once you discover comments like these...your trying to figure out why it is not working and I just spent days on this?! All in all, what do you do now ? Pricing is too inconsistently changing not dependable so do you drop shop yourself? What gives ?!

Aug. 26, 2020

I am not sure what is going on with this app because they used to be GREAT. Now half the time orders aren't processed or for some reason aren't sent over? It is utterly frustrating and this app has cost me more money than it should. Also, their pricing for t-shirts is misleading and the actual cost is much higher so if you don't pay attention or think that your mark up is high enough, you may be actually losing money with each sale. MJ / Crow Tarot Shop

Sept. 27, 2016

The app was easy to install and it was very easy to use. However after going through all the setup for the various products, when it came time to add them to the store not all the products were available. The app still needs work. The base prices are ridiculously high. I appreciate the ease of using a print on demand service but if no one purchases your products because the prices are too high then it defeats the purpose and no one makes any money including Pixels. As a last note. I had emailed their customer service several days ago and still have yet to receive a reply. To the extent that Shopify has contacted them as well, requesting that they answer my query. I will be removing this app and trying another company.