Plug In SEO
Improve Your Organic Traffic & Rank with Plug In SEO...
Rating
4.7
feedback
2,576
chart
#1,469
All reviews
Rating Breakdown
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May 13, 2021
This app did not prove to be super helpful for us. Every SEO issue that the app flagged led us to a dead end - with an invitation to PAY their "expert" to help fix it for us. This app doesn't seem to provide a clear and intuitive way to resolve SEO issues on your own. I want an SEO app that delivers spot-on search results, without digging into my wallet for extended add-on services. There are better SEO apps out there IMHO. We're switching our store over to the Sherpas Smart SEO app which makes it simple for end-users to tweak SEO on their own. --- But do your own research to confirm... Read the Shopify reviews for any SEO app you see in the app store; then visit the store that posted the review, copy a line of their data, and do a Google search. It's pretty easy to establish whether an SEO app delivers on its promises. Not saying Plugin SEO is bad, I just feel there are better options and more user-friendly tools out there.
May 6, 2021
May 5, 2021 ... hired an »expert« via the APP ... Communication with the customer could be much, much better! The job was still not perfectly implemented three weeks after the guaranteed implementation time. May 6, 2021 YOU HAD ENOUGH CHANCES. Please leave me alone ... I now have to remove unnecessary html code created by you … this job was just a waste of time and money. PLEASE LEAVE ME ALONE!!!
Hello Jürgen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please email us at [email protected] / [email protected] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
March 29, 2021
This company is a total rip off. They suck at communication and no once they bothered to help. All I got was a standard message that someone will communicate with me, etc..... They never did,... I even bothered to purchase the extra plan so they could go on my store and fix it but nothing... Took my money and didnt do the work..... I am going to dispute this with my bank
**Update: Hi Vanessa, Upon checking, our SEO expert and Project Manager were both trying to reach you and also sent follow-up messages last Feb 23, 26 & March 2, 9, 2021. Our expert finished writing the specs/mock-up for your store. And is just waiting for your approval. You may directly email us at seoexpert@pluginuseful or our project manager ~ [email protected] We look forward to hearing from you. Best, PIU TEAM
March 20, 2021
It did more bad than good to my store. What a waste of money and time. Now I struggle to delete all the code left behind by this plugin.
Hi there, I hope you are well. We want you to feel comfortable sharing good or bad news. I'm so sorry that your experience with our app fell short of expectations. After uninstalling a Shopify app there may be code still leftover from it in your theme. That's often not the fault of the developer, it's the way Shopify works. Unfortunately when you delete the app in your Shopify admin the app's access to your theme is immediately removed: there's no opportunity to clean up leftover theme changes. I've sent a collaborator account request. Please let me know here if you've given me access and I will remove our left-over code. Thanks, PIU Team
Jan. 3, 2021
They only have a email address. Also they not allowed any complain at this review. They not send any message after installed but they charged.
Hi Sarah, From the day you upgraded, you have a free 7-day trial. If you don't uninstall the app you will be charged after the 7-day free trial. The app is billed through Shopify and on your Shopify invoice, so we don't directly charge your card. Shopify charges you on the first day of your subscription to an application, so even if you cancel 2 days or even just 1 day after your 7-day free trial expired, the charge will still appear on your invoice. Removing 'Plug in SEO' from your Shopify admin Apps will automatically cancel your Plug in SEO Plus subscription. We've also sent you a private email to discuss this further. If you have any more questions, comments, or concerns, or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, PIU Team
Dec. 26, 2020
I really disliked my experience. They installed a bunch onto my website(admin side), had bad communication, and generally imo charged me 20$ to not do the original broken sections they were supposed to fix in the first place because another app I had was better. and my website got no faster. It actually set me behind where I was before I upgraded by leaving me with all this code(way more of a problem than what they said my issue was). Would not repeat this experience or recommend it personally. Will probably need a professional to fix because these new issues are well out of my range of skill.
Hi there, Thanks so much for sharing your experience with our app Plug in SEO. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. Please don’t hesitate to email us at [email protected] if you have any more questions or need further assistance, we’d like to resolve whatever issue you have. Cheers, PIU Team
Oct. 27, 2020
Apps seems to be nice. Unfortunately, the support doesnt respond to our mails and worthwhile questions.
Hi David, Sad to hear about this. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We take pride in our customer service and see what happened. We will send you a private email to sort this out. Best, PIU Team
Feb. 26, 2021
Absolutely horrible customer service and SEO paid work. I paid for their "Complete $270 SEO Package". After 2 months of them saying they are having email and messenger problems and not receiving messages, having technical difficulties, tech problems, ect. I canceled the job and deleted the App. Stay away.
Oct. 18, 2020
Horrible customer service.. they invited me to use their extra service to speed up my website. They promised to get job done within 2 weeks but ended up nothing done for 1 month. I would have given 0 star if possible
Hi Darwin, Concerned to hear about this. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We are a small team working hard on providing the best of the services to our users and this is not the experience that we want you or any of our customers to have. We will send you a private email to sort this out. Best, PIU Team
Sept. 16, 2020
Terrible app took my money and did nothing in return. Once I asked for a refund customer service went dark. No Contact.
Dear Lance, We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes for refund requests. I'm pleased we were able to make things better and I hope we see you again soon. Best, PIU Team
Sept. 12, 2020
can you please delete the app, i dont want it and it cost to much and have to paste a bunch of code not worth it.
Hi there, Thanks for taking the time to leave a review. I saw that you've installed and uninstalled our app Plug in SEO within 13min. Plug in SEO Plus at $20/month gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so you can manage your SEO yourself going forward. It also comes with premium support over email and free installation. Plug in SEO is a simple and easy to use app that will help you identify any SEO problems on your Shopify store. Most of our customers can testify to it being a user friendly app. Note that you are under no obligation to write one before you've had a chance to use the app. Best, PIU Team
Aug. 25, 2020
wow installed this app, i did alot of seo before i installed it anyway, but soon as i installed this they want me to pay upto$460 to fix my seo problems. dont install this app they make more money on scam like process than care about their clients
Hi there, Apologies that your experience with us fell short of expectations. Here's the difference between Free and Plus: FREE: (which you installed and uninstalled in 9minutes) - Unlimited SEO, Blog, Speed problems checks - Fix instructions - Automatic email alerts - Email help & support PLUS: - Automatic SEO improvements - Free install - Instruction videos - Premium support - Structured Data (+ full JSON-LD) - Powerful SEO control If you want a 'done for you' solution we offer our fix packages which are completely optional. This is also the reason why we offer the 7-day trial. We want the customers to check out the app first and if the features we are offering are what they are looking for before proceeding with paying $20/month. I hope that you'll give our app another try. Best, PIU team
July 29, 2020
Do not hire 'experts'... Spent 500$ to do nothing, they do not even know how to fixe the schema JSON.
Dear Dawid, Thanks so much for sharing your experience with Plug in SEO. We want you to feel comfortable sharing good or bad news with us. We are sorry that your experience with our service fell short of expectations. Upon checking we see the issue is not with our structured data. You have 3 sets of structured data. The warnings that you are getting are from the other structured data and not ours. What we can advise is for you to get in touch with your theme developer and they will have a better understanding on how the other 2 sets of structured data works. Cheers, PIU Team
June 3, 2020
I used this app, wrote a review and the review was taken down. I would not recommend this app, period.
Hi Nick, Hope you are well! I saw the review you left on June 3, 2020, and wanted to address that. Please note Shopify doesn't allow App partners/developers to edit/delete a merchant/shop owner's review. Only a merchant can edit/delete a review. You can double-check this with the Shopify team. Or check this link https://www.shopify.com/partners/terms check Section 3, Item # 7. Coming to your review - "wrote a review and the review was taken down" - I believe you are confusing it with the review you left for our other app. It is still there (we, as app developers, can't delete/edit any review). You can check it here: https://prnt.sc/stialo We are a small team always looking to provide our customers with the best of the services. In your case as well, we responded professionally and politely and went over and beyond. Even then, when you didn't find our apps meeting your expectations, on your request, we provided a full refund for both your stores on May 15, 2020 (Shopify refund ticket 79365025 & 79336736). Here is a screenshot - https://dsh.re/8fb30e I find this review strange as everything has been settled, and you have uninstalled our apps and have not been a user since May 12, 2020. Regardless, we wish you and your business all the success. If you have any questions, feel free to get back to us on [email protected]. Thanks! Vijay PM - Plug in SEO
March 9, 2023
I paid $480 2 days ago to get a range of SEO issues fixed. I am pretty annoyed to get an automated email from them saying there's a bunch of things that need fixing without listing them and then suggesting I spend $180 to get them addressed. They tell me my blog post isn't part of my domain when it is, and that my last three posts don't have any internal links to my website (products and other blog posts) when they do. The "dashboard" is really a funnel to get you to spend more money with them. Feeling underwhelmed and unimpressed. So nearly 3 years later, I thought I would give Plugin SEO another try. I opted for the free plan to see if what they said SEO-wise was accurate. Of the 6 apparent blog issues, only two were correct, that I had my own domain and didn't have a feed set up. However it said I didn't link to products in my own store or to external websites (when I do), that I hadn't blogged in last 28 days with my blog last updated 27 September 2021 when I actually blogged last on 2 March 2023, that my blog posts were under four words (none of them are), and that my blog post length was too short at under 100 words when the last 5 were 1,119 words, 866 words, 601 words, 743 words and 263 words. They are just copy-and-pasting "issues" to get you to spend money. And now I won't.
Hi Elizabeth, We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. If you have any questions or would like to follow up with the status of the SEO fix job, just drop me a message here: [email protected] or on Blimpon. You may also direct message our Product Manager [email protected]
April 12, 2020
Complete SCAM. Hired to do seo, didn't do 1 second of work and won't refund money. DO NOT USE. SCAM.
Nov. 17, 2019
I have not had good luck with this app. It says "worthwhile to fix" however it doesn't show what needs to be fixed or any other additional information. The overall purpose of this app is to get your to spend additional money without any substantiation to support "issues that are worthwhile to fix". I remember downloading this app early on and uninstalled it because of the same issues and no support when email and requesting support. Nothing has changed.
UPDATE November 26, 2019 I haven't heard back from you on this. Support is really important to us. I can see we've replied to all of your queries within one working day- and you're on the 100% free plan with free support. We're one of the few apps who don't play games with pricing. Our free version offers a lot of features and quality support. It has always been free with completely optional paid upgrades so we can feed our kids. - Daniel Founder & CEO UPDATE November 20, 2019 Hi there, I haven't heard back from you with more details on this. We've replied to all of your emails always within one working day. I know it's a busy time of year for retailers but hoping you can take 2 minutes to update/reply. - Daniel CEO & Founder ORIGINAL Hi there, I see you installed the app back in September. You emailed support on September 24th and Libby replied the same day. We didn't get a reply from you until the 26th when you said your free trial was over so it doesn't matter any longer. The only other mail we have from you was yesterday on Sunday the 17th November around the time of this review. I'd love to help you out. I can't see in your messages what you're looking for from support. I've emailed you to see how we can help. If you're on free or the optional paid upgrade we respond to almost all queries within one working day Monday - Friday. Looking forward to hearing from you. - Daniel Founder & CEO
Oct. 2, 2019
Bad App very bad experiences not recommend to others.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
UPDATE October 17, 2019 Bizarre! This customer installed the app and wrote a bad review straight away. They never replied to any emails, we never heard from them. I have no idea what this 'bad experience' was, I have my suspicions about who actually wrote this review. If this is real- reviewer please reach out! Daniel - Founder & CEO UPDATE October 5, 2019 Hi, We've emailed you a couple of times but you haven't replied. I see you've now uninstalled but we never heard from you. Hoping to connect to get this resolved for you! Daniel - CEO & Founder ORIGINAL Hi there! I can see you signed up and requested an install 37 minutes ago. We're fast but not that fast :D Would you like us to help you out? Daniel - Founder & CEO
Aug. 17, 2019
Terrible! The app does not actually work, it is just a super fancy ad so that you will pay them $500 to fix your SEO for you. I don't know why Shopify allows this, it is false advertising and they should be removed from the app store!
UPDATE September 2, 2019 Hi Maxwell, Unfortunately you haven't replied to my mail. Installing the app and expecting us to reply to your email within 8 minutes (when you uninstalled) is not reasonable. We reply to almost 100% of emails in detail within one working day. I feel that's very good for a small dedicated team like ours. - Daniel Founder & CEO ORIGINAL Hi Maxwell, This app is not just an ad and you do not have to pay $500 to get anything done. We were the first free SEO app on Shopify and continue to offer a completely free version with free checks, free fix instructions and free email support. I see you signed up for the app and requested an install on Saturday at 23:38. You sent another ticket at 23:43 and then wrote your review at 23:46. We respond to almost all tickets within one working day Central European time. Since your install came in on Saturday Libby on support picked this up on Monday. By then you'd uninstalled and removed our access. I'd love to get you installed and set up, and for us to help you out with whatever you need on support. There are three options with the app: 1. completely free version, free checks, free fix instructions and free email support 2. optional Plus upgrade at $20/month for out-of-the-box SEO enhancements and more SEO tools, premium support 3. optional expert fix packages starting at $180/one-off for a human expert to fix SEO problems for you I've reached out to you on email too. - Daniel CEO & Founder
May 2, 2019
We used this app for 2 days, it totally ruined our theme and we had to load a backup.... The product pages would not load correctly and the related products feature we use did not work after PLUGINSEO was installed. They tell you what to change on the code side, we had PLUGINSEO do it for us. Even though they changed the coding their system checks still picked up the same issues
UPDATE May 15th: Hi Roger, As discussed on email, after investigating this I can see that it was not our app that ruined your theme. Since we don't have access to your shop I can't pinpoint what did. It must be a different app or developer. I'd be happy to help you pin down what it was: it can be confusing to diagnose issues like this! The team here has over 7 years experience with that and we won't charge you. Daniel CEO & Founder ORIGINAL: Hi Roger, Very concerned to read this. I don't see any tickets from your personal or company email about broken features. I see you had the app installed for just under a day https://dsh.re/df378, Libby did the code install and then you asked a questioned about what happens when you uninstall which Aiza answered. The code install takes place 100% in the HTML head of your shop. This means it does not alter anything visible on the page and it doesn't interfere with other features of your store. I've sent you an email to get more details on this. Concerned and want to get to the bottom of it! Daniel CEO & Founder