Rating

3.8

feedback

23

Reviews

chart

#963

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    0%
  • Less than a month
    22%
  • Less than a year
    57%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are mixed, with a combination of positive and negative feedback. Positive aspects highlighted include the unparalleled quality of the products, great range of products, helpful customer service in some cases, and efficient integration. However, negative aspects mentioned include slow shipping times, issues with customer service responsiveness and quality problem resolutions, and delays in order processing. Some users also experienced difficulties with the checkout process and communication with the company.

Highlights

Quality products and range
Shipping and delivery times
Customer service experience
Integration and operation
Checkout process and communication

Rating Breakdown

  • 5
    52% (12 ratings)
  • 4
    13% (3 ratings)
  • 3
    4% (1 ratings)
  • 2
    13% (3 ratings)
  • 1
    17% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Oct. 31, 2024

I have been using them for a little over 2 years. I launched my brand with them. Here are the key takeaways: - Quality: unparalleled. You won't find any better anywhere else. - Shipping: Takes very long, that is the downfall of POD from China though. You can opt for faster shipping but it is very expensive. - Customer service: Depends on your issue. For lost/returned packages they can be helpful (they won't respond after hours/weekends and holidays). for quality issues I've had some problems. There were shorts with a hole in them and they didn't issue a refund and told me to ask the customer to sew them. Customer service has been getting better through the years but compared to other POD providers they have long ways to go. - Integration: No issues. - Product lineup: Most items are oversized. Regular fit items are very few and lower quality but the oversized items have outstanding quality. Would love to see more diversity like jackets, hats, beanies, regular fit sweatshirt etc.. Overall, I gave them 4 stars and not 5 because of the customer service issues (slow to respond, not always available, rarely fix quality issues with a refund) but if you are starting your brand and want great quality, this is for you.

Using app

--

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 30, 2024

This POD company is the best one i've found. Compared to other company, this one has clothing that actually looks good and doesn't feel cheap. The branding options are also amazing. The only thing is sometimes the shipping can be a while, and faster shipping options for cheaper would be better, but most of my customers either don't mind waiting or get it fast enough. Definitely recommend for a clothing brand.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Can’t make a single complaint. This has upgraded my shopify store to the next level, they’re so helpful and have a great range of products. So much better than other competitors and can’t recommend them enough!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2024

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

Just received my first sample and have to say 10/10 quality. The only thing is the 12-15 day delivery wait, but most people would wait for a quality shirt. I know people who would wait weeks for Yeezy or Travis Scotts. This is hands down the best work Ive seen so far and I have been doing research for months on reddit, google, yt etc because printful and the generic manufacturers werent quality and didnt provide that streetwear look. Overall I am very happy and looking forward to launch with PodPartners.

Using app

20 days

Total reviews

1

Average rating

5.0

All reviews

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