PODpartner: Print on Demand
Quality clothing online customization & global dropshipping
Rating
3.8
feedback
25
chart
#1,033
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
64%
-
More than a year
8%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the exceptional quality of the products, the helpful customer service, and the diverse range of streetwear products offered. Customers appreciate the unique focus on streetwear and the branding options available. However, there are some concerns regarding shipping times, especially for faster shipping options, and occasional issues with customer service responsiveness and handling of quality problems. Some users have experienced delays in production and shipping, leading to dissatisfaction. Overall, the app is recommended for those looking for high-quality streetwear products but improvements in customer service and shipping times are desired.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 26, 2025
Not sure why the fellow below says it's the worst terrible POD company because I just had a very pleasant experience. I personally ordered samples before working with them and just received my orders, and I have to say the quality of the textile used is very high-end, way higher than other suppliers I have been using. Both the quality of the DTG and embroidery are also very good. Shipping was very fast too...
Feb. 10, 2025
The clothing is great but the printing is terrible, the shipping time is terrible and the customer service is even worse. I would avoid. im in the process of talking to shopify directly about this app to try and get my sample order money back and customer service on the app keep disconnecting. UPDATE: SCAM SCAM SCAM SCAM AVOID.
Thank you for your feedback. We sincerely apologize for the unpleasant experience this has caused. After reviewing your case with our customer service team, we understand that your main concern stems from the color difference observed in the printing process. Please allow us to explain the situation: our printing process uses DTG (Direct-to-Garment) technology. The designs you uploaded to our website are in RGB format, while our printing equipment operates in CMYK format. During the conversion from RGB to CMYK, there are inherent differences between the two color models, making slight color variations unavoidable. This is a technical limitation of the industry as a whole and not an issue specific to our service. To help mitigate this, we always recommend customers order a sample to verify the actual print outcome before placing bulk orders. Regarding your refund request, our customer service team has evaluated it in accordance with our after-sales policies. However, the request exceeds their authority. Our team made efforts to escalate the issue and seek a resolution on your behalf. Unfortunately, further communication was declined on your end, which has left us unable to assist you more effectively. We greatly value your feedback and are committed to continually improving our service processes and communication. If you are willing to reopen the dialogue or require further assistance, please feel free to contact our customer service team at any time. Thank you for your understanding and support.
Oct. 31, 2024
I have been using them for a little over 2 years. I launched my brand with them. Here are the key takeaways: - Quality: unparalleled. You won't find any better anywhere else. - Shipping: Takes very long, that is the downfall of POD from China though. You can opt for faster shipping but it is very expensive. - Customer service: Depends on your issue. For lost/returned packages they can be helpful (they won't respond after hours/weekends and holidays). for quality issues I've had some problems. There were shorts with a hole in them and they didn't issue a refund and told me to ask the customer to sew them. Customer service has been getting better through the years but compared to other POD providers they have long ways to go. - Integration: No issues. - Product lineup: Most items are oversized. Regular fit items are very few and lower quality but the oversized items have outstanding quality. Would love to see more diversity like jackets, hats, beanies, regular fit sweatshirt etc.. Overall, I gave them 4 stars and not 5 because of the customer service issues (slow to respond, not always available, rarely fix quality issues with a refund) but if you are starting your brand and want great quality, this is for you.
Oct. 30, 2024
This POD company is the best one i've found. Compared to other company, this one has clothing that actually looks good and doesn't feel cheap. The branding options are also amazing. The only thing is sometimes the shipping can be a while, and faster shipping options for cheaper would be better, but most of my customers either don't mind waiting or get it fast enough. Definitely recommend for a clothing brand.
Oct. 30, 2024
Can’t make a single complaint. This has upgraded my shopify store to the next level, they’re so helpful and have a great range of products. So much better than other competitors and can’t recommend them enough!
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