
PODpartner: Print on Demand
Quality clothing online customization & global dropshipping
Rating
3.8
feedback
12
chart
#958
All reviews
Rating Breakdown
Feb. 26, 2025
Not sure why the fellow below says it's the worst terrible POD company because I just had a very pleasant experience. I personally ordered samples before working with them and just received my orders, and I have to say the quality of the textile used is very high-end, way higher than other suppliers I have been using. Both the quality of the DTG and embroidery are also very good. Shipping was very fast too...
Feb. 10, 2025
The clothing is great but the printing is terrible, the shipping time is terrible and the customer service is even worse. I would avoid. im in the process of talking to shopify directly about this app to try and get my sample order money back and customer service on the app keep disconnecting. UPDATE: SCAM SCAM SCAM SCAM AVOID.
Thank you for your feedback. We sincerely apologize for the unpleasant experience this has caused. After reviewing your case with our customer service team, we understand that your main concern stems from the color difference observed in the printing process. Please allow us to explain the situation: our printing process uses DTG (Direct-to-Garment) technology. The designs you uploaded to our website are in RGB format, while our printing equipment operates in CMYK format. During the conversion from RGB to CMYK, there are inherent differences between the two color models, making slight color variations unavoidable. This is a technical limitation of the industry as a whole and not an issue specific to our service. To help mitigate this, we always recommend customers order a sample to verify the actual print outcome before placing bulk orders. Regarding your refund request, our customer service team has evaluated it in accordance with our after-sales policies. However, the request exceeds their authority. Our team made efforts to escalate the issue and seek a resolution on your behalf. Unfortunately, further communication was declined on your end, which has left us unable to assist you more effectively. We greatly value your feedback and are committed to continually improving our service processes and communication. If you are willing to reopen the dialogue or require further assistance, please feel free to contact our customer service team at any time. Thank you for your understanding and support.
Oct. 31, 2024
I have been using them for a little over 2 years. I launched my brand with them. Here are the key takeaways: - Quality: unparalleled. You won't find any better anywhere else. - Shipping: Takes very long, that is the downfall of POD from China though. You can opt for faster shipping but it is very expensive. - Customer service: Depends on your issue. For lost/returned packages they can be helpful (they won't respond after hours/weekends and holidays). for quality issues I've had some problems. There were shorts with a hole in them and they didn't issue a refund and told me to ask the customer to sew them. Customer service has been getting better through the years but compared to other POD providers they have long ways to go. - Integration: No issues. - Product lineup: Most items are oversized. Regular fit items are very few and lower quality but the oversized items have outstanding quality. Would love to see more diversity like jackets, hats, beanies, regular fit sweatshirt etc.. Overall, I gave them 4 stars and not 5 because of the customer service issues (slow to respond, not always available, rarely fix quality issues with a refund) but if you are starting your brand and want great quality, this is for you.
Oct. 30, 2024
This POD company is the best one i've found. Compared to other company, this one has clothing that actually looks good and doesn't feel cheap. The branding options are also amazing. The only thing is sometimes the shipping can be a while, and faster shipping options for cheaper would be better, but most of my customers either don't mind waiting or get it fast enough. Definitely recommend for a clothing brand.
Oct. 30, 2024
Can’t make a single complaint. This has upgraded my shopify store to the next level, they’re so helpful and have a great range of products. So much better than other competitors and can’t recommend them enough!
Oct. 1, 2024
Just received my first sample and have to say 10/10 quality. The only thing is the 12-15 day delivery wait, but most people would wait for a quality shirt. I know people who would wait weeks for Yeezy or Travis Scotts. This is hands down the best work Ive seen so far and I have been doing research for months on reddit, google, yt etc because printful and the generic manufacturers werent quality and didnt provide that streetwear look. Overall I am very happy and looking forward to launch with PodPartners.
Sept. 26, 2024
Doesn't work, I've linked several products but when the customer places an order it doesn't work and blocks the checkout.
We sincerely apologize for the unpleasant experience you’ve had. It seems this issue may be due to a missing shipping template for our products. To help you, we recommend checking out this guide: https://www.podpartner.com/help-center/ecommerce-integrations/why-does-shopify-say-the-item-you-added-doesnt-ship-to-your-location?classify=2&detail=87 If you continue to face any issues or have further questions, please don’t hesitate to reach out to our customer service team. We’re here to assist you!
March 26, 2025
Great service! My customers were very happy with the quality. My only semi-negative feedback is that they should really work on expanding their portfolio of products. Currently feels very limited.
April 1, 2024
EDIT - I connected with a sales manager and she is doing her best to help with each of these issues. They gave verbal remedies I am now to wait for a follow-through. I will update again when I know more. 2nd Edit - orders are moving faster, now that I have 1-1 communication with them I’m much more likely to stay with the service for now DO NOT USE THEM Currently waiting 7 days for a sample to get out of production. They promise 2 days and never deliver. Same with your customers' orders. It's a joke. Customers wait a month for one t-shirt. And they never answer my outreach. They will reply to this with their same excuses as all the other comments. Don't fall for it. You will be scammed and damage your companies reputation.
Nov. 14, 2023
Not a good service as it stands at the moment. I have created and ordered 5 samples from PODPartner as i like what clothing they had to offer. I paid for express shipping which was 70 dollars. this was supposed to take 5-7 business days as of the 5th of November. it is the 14th of November and my order is still in production. how am i supposed to rely on them to ship to costumers in a timely manner if they cant handle a small sample order. I messaged them on their messenger a few days ago and got no response either. not professional.
Store
My Store
Using app
33 minutes
We sincerely apologize for the frustration caused by this experience. After reviewing your order, we confirmed that the tracking number was not updated promptly by our team after dispatch, which led to the status appearing as "in production" on your end. However, we’ve verified that your package was indeed delivered within our promised timeframe (5-7 business days). We deeply regret the miscommunication and any inconvenience this caused, especially regarding the delayed response to your inquiry. This does not reflect our commitment to service excellence, and we’re addressing this internally to prevent future occurrences. If you have further concerns or need assistance, please reach out to our customer service team directly—we’re here to ensure a smooth resolution. Thank you for your patience and understanding.
Sept. 7, 2023
PODpartner has been an absolute game-changer for my Shopify store! If you're in search of the best Print on Demand app out there, look no further. I've dabbled with various Print on Demand services, but none even come close to the product quality offered by PODpartner. The fabric and print quality are simply exceptional. The prints on their products are sharp, vibrant, and durable. You can instantly tell that they take pride in delivering the very best to their customers. What sets PODpartner apart from the crowd is their unique focus on streetwear. In a space saturated with generic options, this app offers a breath of fresh air. The range of streetwear products they provide is diverse and stylish, making it easier than ever to cater to this niche market. It's a rarity in the Print on Demand space, and it's a game-changer for my store. I have to give a shoutout to Jekita and Hathaway for their remarkable operations management. Orders are processed seamlessly, and I've experienced zero issues. Their efficiency ensures that my customers receive their orders promptly, which is crucial for customer satisfaction. Exceptional customer service is the cornerstone of any successful business, and PODpartner truly excels in this department. Jekita and Hathaway go above and beyond to address any questions or concerns promptly. Their dedication to ensuring a smooth and enjoyable experience for their customers is truly commendable. In a sea of Print on Demand apps, PODpartner stands head and shoulders above the rest. With unbeatable product quality, a focus on stylish streetwear, and a top-notch team including Jekita and Hathaway, there's simply no comparison. If you've been searching for the best Print on Demand solution for your Shopify store, your search ends here. I couldn't be happier with my experience, and I wholeheartedly recommend PODpartner to fellow entrepreneurs.
Thank you so much for your incredibly detailed and positive review! We're absolutely thrilled to hear that our products are making a difference for your store, and that that our team’s efforts have made a positive impact on your experience. Your satisfaction and support mean the world to us. We look forward to continuing to provide you with exceptional products and service. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Wishing you sustained success!
April 22, 2022
This app is absolutely AWESOME! They have affordable high-quality products and the fulfillment is super fast! They are still brand new, so there are still a lot of things they need to add, but I'm sure they will make this even better over time! They are based in China, but shipping rates are actually more affordable than US shipping rates. lol As it is right now, it's pretty good! They do have pros, as well as a few cons. Pros: - Affordable - Design tool is AWESOME! - Branding neck prints (only on the shirts) - Nice products - Fast fulfillment Cons: - Based in China (Probably the biggest concern if you're in the US) - Small product catalog (will add more products in the future) - Can't put any neck prints on hoodies/sweaters as of right now - Ships from China, so there's no white-labeling (hopefully this changes) - Only 1 decoration which is DTG Despite the Cons, this company has big potential! Also, all of their products are that oversized Chinese/Japanese streetwear style. I would only use this company if you want that kind of style. Maybe they will add other products that aren't oversized in the near future, but as of now GREAT company! Oh! customer service is pretty good! I haven't experienced anything unusual as of yet. The Time zone is completely different from the US, and their website interface is pretty decent. It needs a bit of work, but overall really easy to understand and navigate.
Thank you so much for taking the time in giving us a review. We truly appreciate your feedback! Here, I’m sorry that we failed to label the package with your brand. Actually, we do offer white-label dropshipping when orders are shipped out with standard shipping. As for express shipping, we provide customized label shipping. We utilize your brand name and logo for the packaging to ensure that products are shipped under your brand. I can assure you that we will be consistent in delivering the best service. If you have any questions, please don't hesitate to contact our customer support: service@podpartner.com Sincerely, PODpartner Team