All reviews

Rating Breakdown

  • 5
    95% (11,636 ratings)
  • 4
    5% (600 ratings)
  • 3
    0% (49 ratings)
  • 2
    0% (6 ratings)
  • 1
    0% (19 ratings)
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1 / 5 Share

Oct. 16, 2024

Great app but it is missing an essential feature: email confirmation. Without it, people and bots will input fake emails and when you try to send out a newsletter, you will get blocked by spam filters and even shopify for having too many bounced emails.

Using app

8 minutes

Total reviews

10

Average rating

4.2

Developer Reply

Hi there, we've been waiting on Shopify to release double opt-in for App Developers for some time. Please see this thread: https://community.shopify.com/c/customers-discounts-and-orders/trigger-double-opt-in-notification-for-customer-created-via-api/td-p/1578729 . Totally understand the frustration. We will be looking into possible solutions and anticipate double-opt in availability built into Pop Convert in the future. Our CS team will reach out to you as soon as possible!

1 / 5 Share

Sept. 30, 2024

I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark. Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.

Using app

5 months

Total reviews

10

Average rating

4.0

Developer Reply

We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.

1 / 5 Share

Sept. 18, 2024

Very bad and buggy! Go ahead...I dare ya to try and create an EXIT POP UP. After an hour of pulling out your hair and speaking to the customer service and Technical team you're going to write a bad review like I am doing right now. I saved all the chats and screenshot them showing I asked for a supervisor three times and the original Support Tech kept trying to give me solutions that would not work and so he wasn't very well informed about how his position was supposed to be handled with customers. So in researching this app that was about 20 to 30 minutes on YouTube and other sites screwing around putting up up and installing it another 10 or 15 and then wasting over an hour trying to do the mess around on an exit intent at that doesn't work and now spending 5 minutes leaving this bad review. Are you very busy and don't have time to waste like me? Then avoid this app. If you live in your parents basement playing video games all day smoking byd then of course go ahead and try this app

Using app

About 4 hours

Total reviews

10

Average rating

2.5

Developer Reply

Hi Kurt, we've just reached out to you. Please reply to our live chat and we'll get this sorted ASAP!!!

1 / 5 Share

Sept. 21, 2024

Not working. I have reached out to customer support days ago with no response yet. They advertise 24/7 livechat which is false. Edit: Reply to your response, i didnt receive any communication on 17/09. your live chat doesnt work. Please respond to my emails I have emailed multiple times.

Using app

About 1 month

Total reviews

12

Average rating

3.8

Developer Reply

Hi there, we've replied to your message on Sept 17! It seems you have a rule that only shows the popup on a certain URL. See screenshot: https://share.zight.com/JruZ1BDy Please install the app again and we'll fix it for you!

1 / 5 Share

Sept. 6, 2024

will give proper review after using

Using app

About 6 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 27, 2024

The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.

Using app

13 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 2, 2024

Can't add my own email, the email you sent looks like: [email protected]. Useless.

Using app

41 minutes

Total reviews

6

Average rating

2.8

Developer Reply

Hey! Thanks for reaching out. You'll see the option to change your sender domain by navigating to Emails > Settings > Sending > From email. Here you can add your own domain and authenticate it for sending! Reach out to us via live chat if you need any assistance :)

1 / 5 Share

June 17, 2024

Was enjoying it, easy to remove watermark and set up campaign, but after spending time editing the campaign it didn't even show up on my website. Waste of time.

Using app

About 2 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, if the popup didn't show up on your site it's likely because it was previously closed. Please try clearing your cache or try an incognito browser.

1 / 5 Share

March 6, 2024

Previously i gave a 5 star review because their support was good. But im changing to 1 star and also uninstalling because I needed it to be NOT displaying on certain pages. They insist that its already not showing but every device im using is showing. I have lost sales because of this app.

Using app

7 days

Total reviews

3

Average rating

3.7

Developer Reply

Sorry that you faced this issue. Let us know if you can reinstall the app, and we'll look into it right away! We haven't had other customers complain on this yet, but if you re-install the app I can guarantee we can fix the issue within a few hours :)

1 / 5 Share

Nov. 24, 2023

showed for 1 minute then i edited it and it disappeared

Using app

9 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 22, 2023

The coupon code doesn't show up.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! We apologize for the inconvenience you faced. We checked the pop-up on your store now, The coupon is showing. We've reached out to you via email to see if you have any questions regarding this. Best of luck :) Edit: please note that the coupon code appears once the customer enters their email address and hits subscribe. See screenshot: https://share.zight.com/GGuyjQlL If you want a popup where the coupon code appears right away, you can always add the coupon code directly into the popup as a text element!

1 / 5 Share

Nov. 17, 2023

The only page I needed a popup was on the checkout page but this app doesn't work on that page unless you have Shopify pro.

Using app

16 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi there! This is a limitation with the Shopify itself and apps don't have a way around it. Please see documentation here, which confirms that only Shopify Plus stores are able to use checkout extensions: https://help.shopify.com/en/manual/checkout-settings/checkout-extensibility/checkout-apps#availability

1 / 5 Share

Oct. 8, 2023

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Using app

17 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 6, 2023

worst

Using app

6 days

Total reviews

1

Average rating

1.0

1 / 5 Share

June 29, 2023

Une semaine après avoir contacté le support pour un popup qui ne s'affiche pas (bug confirmé par l'équipe du module), je n'ai aucun retour, ni aucune correction du problème. Malgré mes nombreuses relances, l'application ne fonctionne pas. Je précise également qu'il semblerait qu'il n'y ait aucun suivi puisqu'à chaque fois que j'ai recontacté le module, le même membre de l'équipe m'a demandé quel était le problème...

Store

GOLIATE

Using app

7 days

Total reviews

6

Average rating

4.3

Developer Reply

Bonjour, Nous vous avons contacté hier et il y a quelques jours pour demander l'accès à votre boutique, mais nous n'avons jamais reçu de réponse. Nous nous excusons pour la gêne occasionnée. Nous travaillons activement sur le correctif.

1 / 5 Share

May 2, 2023

TOTAMENTE INUTILE! Basta insieria una qualsiasi parola seguita da una @ che lo sconto viene rivelato

Using app

37 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Ciao! Ci dispiace che tu abbia riscontrato questo problema. Tieni presente che offriamo più tipi di popup e se utilizzi l'obiettivo Ottieni abbonati puoi inviare un codice sconto univoco via e-mail al cliente utilizzando la nostra automazione Shopify. Maggiori informazioni trovate qui: https://pop-convert.crisp.help/en/article/email-new-subscribers-shopify-automation-1qhltsd/ ---- If you don't want to use the Coupon pop type because it immediately displays the coupon after the visitor enters their email, you can use the Get Subscribers goal and the free Shopify Email automation to send a unique discount code instead! Here's instructions: https://pop-convert.crisp.help/en/article/email-new-subscribers-shopify-automation-1qhltsd/

1 / 5 Share

April 4, 2023

After a few tests, I saw that this app is not GDPR compliant. It is using Google Fonts and can be loaded before the consent popup. In other words, cannot be blocked and there is a potential risk of leaking of IP addresses using Google fonts.

Using app

4 days

Total reviews

11

Average rating

4.6

Developer Reply

Update April 6, 2023: We've removed the Google Font dependency and are in-touch with the customer to resolve this! Hi there, this has been escalated and we're looking into this now. We'll be in touch shortly.

1 / 5 Share

Nov. 22, 2022

Rules too limited. I can set the seconds before the popup starts, but once closed I can't re-initiate for less than 7 days. Makes no sense.

Using app

10 months

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, I apologize for the delay. When a customer closes a popup, we've generally found that a week is a good timeframe between when they see the popup again. However, it makes sense that this should be a configuration option. We'll reach out to you shortly.

1 / 5 Share

April 2, 2021

I haven't been able to even use the app because I can't get past it asking me to enter my email. nothing happens .. I've tried 4 different times now and I'm annoyed and over it. Don't even bother downloading it doesn't work.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, we've sent you an email to learn more about the issue you're experiencing. Please get back to us when possible. Update April 24: We've reached out to this customer several times, but haven't been able to get a reply. This issue has been fixed!