Rating

4.1

feedback

26

Reviews

chart

#1,714

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    27%
  • Less than a year
    69%
  • More than a year
    4%

Reviews Summary

The reviews for the POPCUSTOMS Shopify App are mostly positive, highlighting the high print quality, good product range, and excellent customer service. Customers appreciate the ease of designing products using the mockup generator and the competitive pricing. The app integrates well with online stores, and the products received are of great quality, with clear prints and top-notch materials. However, there are some negative reviews mentioning slow response times, inconsistencies in product quality, and issues with order accuracy and delivery. Some customers have faced challenges with certain products not meeting expectations and difficulties in resolving issues with the customer service team.

Highlights

High print quality, good product range, excellent customer service
Competitive pricing, ease of designing products
Great product quality, clear prints, top-notch materials
Challenges with order accuracy and delivery, inconsistencies in product quality
Slow response times, difficulties in issue resolution with customer service

Rating Breakdown

  • 5
    85% (22 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (3 ratings)

Reviews with Text

  • 100% (26)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 23, 2025

I am very impressed with the leather handbag - the printing quality is really great. The production and shipping took 11 days to Australia, for $2.00. I couldn’t log on to my account the other day, and contacted them through the chat - they fixed the problem really quickly. So far I like this company.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

POPCUSTOMS can create originally designed products in a very simple procedure. And an easy-to-understand mockup generator aids in the design process. I ordered samples of sneakers, hoodies, etc. and found the quality to be good. They are competitively priced.

Store

&U

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

I have worked with them for almost a year and a half and I’m delighted to see how good they are, I will continue to work with them in my pod business.

Using app

About 1 year

Total reviews

2

Average rating

4.5

1 / 5 Share

Oct. 6, 2024

ThE slowest response in the industry. The longest production and shop times in the industry. Don’t let cheap prices fool you. If you are connected to Etsy also this place will kill your reviews for their production and shop times. Three week a for a tumbler. I don’t know why Shopify allows them on the platform.

Store

Gingeez

Using app

3 months

Total reviews

3

Average rating

2.0

1 / 5 Share

Sept. 22, 2024

I've been working with them for a while. Some products are of decent quality, but others are just terrible. White colors suit their clothes well because they use white-based textiles. However, they don't dye the entire fabric, so if you stretch the garment even slightly, you can see the white underneath. The towel they offer is more like a dust cloth, not a real towel. They only dye the outer layer, leaving the inside completely white. Selling clothes like this is unacceptable—if you use a dark palette, it will look awful. Horrible.

Using app

4 months

Total reviews

9

Average rating

3.6

Developer Reply

Hi there, Thank you for your review and sorry to hear you are not happy with our product. I hope I can clarify with you that we manufacture POD products, using a heat transfer printing process, and are not batch production, which can be produced after dyeing. -----POPCUSTOMSteam [email protected]

All reviews

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