Rating

4.8

feedback

90

Reviews

chart

#445

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    21%

Reviews Summary

The Shopify app has received overwhelmingly positive reviews from users. Customers have praised the exceptional customer support provided by the team, with specific mentions of team members like Tarik, Adel, Amina, and Tina who have been extremely helpful and knowledgeable. Users appreciate the personalized assistance, one-on-one onboarding calls, and quick responses to queries. The app itself is described as user-friendly, easy to use, and effective in driving post-purchase sales and increasing average order value. Many users have highlighted the positive impact the app has had on their businesses, with some reporting significant increases in revenue and successful optimization of funnels.

Highlights

Exceptional customer support and personalized assistance
User-friendly app with effective results
Positive impact on businesses and revenue growth
One-on-one onboarding calls and quick customer service responses
Optimization of funnels and increase in average order value

Rating Breakdown

  • 5
    87% (78 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    7% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 18, 2024

Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

This is a great app! Tarik took the time to do a 1:1 on call with me to walk me through the app & ensure it was set up correctly & gave me some really helpful tips. Highly recommend!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

We are new to the app but our onboarding call with Adel was incredibly helpful. He had already looked at our website and was very intuitive about what would be a great offer for our customers; he was very knowledgeable. The app appears to be very straight forward and easy to use - and Adel has offered to help us if we do have any questions which is reassuring.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

Adel was super helpful and showed me how to use the app efficiently to get the most out of the customer.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

Been onboarded with Adel and hes super helpful and friendly. This will change the basket value moving forward for my business.

Using app

About 2 months

Total reviews

4

Average rating

5.0

All reviews

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