CartHook Upsells
CartHook Post Purchase Upsell: Lift AOV with 1Click Checkout
Rating
4.8
feedback
90
chart
#394
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
9%
-
Less than a month
34%
-
Less than a year
30%
-
More than a year
20%
Reviews Summary
The reviews for the Carthook app are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Adel, Tarik, Amina, and Tina. Users appreciate the personalized support they received during onboarding calls and troubleshooting sessions. The app itself is praised for being user-friendly, easy to use, and effective in increasing average order value (AOV) through post-purchase upsells. Customers also mention the quick response times and helpful insights provided by the support team, making the overall experience with Carthook highly satisfactory. However, there was one negative review mentioning multiple bugs and difficulties with app installation and functionality, which affected the user's experience negatively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2024
Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!
Nov. 11, 2024
This is a great app! Tarik took the time to do a 1:1 on call with me to walk me through the app & ensure it was set up correctly & gave me some really helpful tips. Highly recommend!
Oct. 3, 2024
We are new to the app but our onboarding call with Adel was incredibly helpful. He had already looked at our website and was very intuitive about what would be a great offer for our customers; he was very knowledgeable. The app appears to be very straight forward and easy to use - and Adel has offered to help us if we do have any questions which is reassuring.
Oct. 2, 2024
Adel was super helpful and showed me how to use the app efficiently to get the most out of the customer.
Oct. 1, 2024
Been onboarded with Adel and hes super helpful and friendly. This will change the basket value moving forward for my business.
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