All reviews

Rating Breakdown

  • 5
    87% (78 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (9 ratings)

Reviews with Text

  • 97% (87)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 4, 2025

Store

〈チャーシュー専門店〉ミートポーク山水

Using app

8 months

5 / 5 Share

July 5, 2025

Ottima applicazione, ho avuto dei problemi nei settaggi ma grazie all'assistenza ho risolto subito, Danna è stata gentilissima, mi ha aiutata in tutte le mie richieste!! Sono davvero soddisfatta

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

June 16, 2025

Nitesh and Lina were prompt in their updates, provided clarity on the requirements/access levels needed, leading to quick work by the Tier-2 Team on resolving the constraints faced. Exceptional support!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review! We’ll be sure to share your feedback with Nitesh and Lina, they’ll be glad to know their support made a difference. We appreciate your acknowledgment!

5 / 5 Share

June 10, 2025

Acabo de empezar a usarla y ya me ha encantado. Nota para navegantes, podéis hacer pedidos de prueba sin miedo que no entran en el cómputo mensual.

Using app

About 1 hour

Total reviews

7

Average rating

5.0

5 / 5 Share

April 1, 2025

Amazing features and max level support too!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 16, 2025

This app is absolutely sensational - it's a no-brainer for anyone with a product based business, since it creates zero risk that the customer will be deterred by an upsell offer. The support team are amazing and helped us through everything we needed! Easiest 5 stars I've ever given :)

Store

Chronic

Using app

29 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the review! We’re thrilled to hear our app and support team made such a positive impact on your business. Your 5 stars mean a lot to us!

5 / 5 Share

March 5, 2025

The Carthook support is so useful in educating merchants about all of Carthook's new capabilities. Amina was really knowledgeable and patient with me.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2025

Amazing app! We're using it in all our expansion stores. Super easy to use, great functionalities such as a/b test analytics and the best thing about them is their support. Whenever you need something, they're experts enough to understand the task and execute it perfectly in no time! 10/10. Best app post-purchase.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2025

This is an amazing tool - and boosts order values on your behalf. Special thanks to Amina S. who assisted us in getting this setup appropriately.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 29, 2025

The explanation was very good and she took me through the process in detail.

Using app

26 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

Very helpful staff even at crazy hours of the night they are to help. Good product. It will definitely do something positive for my AOV.

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 13, 2025

easy to install and wonderful guidance onboarding call

Using app

1 day

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 18, 2024

Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

This is a great app! Tarik took the time to do a 1:1 on call with me to walk me through the app & ensure it was set up correctly & gave me some really helpful tips. Highly recommend!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

We are new to the app but our onboarding call with Adel was incredibly helpful. He had already looked at our website and was very intuitive about what would be a great offer for our customers; he was very knowledgeable. The app appears to be very straight forward and easy to use - and Adel has offered to help us if we do have any questions which is reassuring.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

Adel was super helpful and showed me how to use the app efficiently to get the most out of the customer.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

Been onboarded with Adel and hes super helpful and friendly. This will change the basket value moving forward for my business.

Using app

31 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 27, 2024

Good app! And perfect customer service. Big thanks to Amina!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

Flexible, inexpensive, and easy to use! One cool tactic that doesn't seem to be well-documented: you can create bundles using Shopify's native "Bundles" app, and then offer those as upsells via CartHook.

Store

Clove

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 22, 2024

Adel was so helpful in setting up and testing the app Carthook on my store. Timely, friendly and super helpful. Couldn't recommend highly enough. Thank you!

Using app

3 days

Total reviews

1

Average rating

5.0