All reviews

Rating Breakdown

  • 5
    86% (72 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    7% (6 ratings)
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5 / 5 Share

Sept. 24, 2024

Flexible, inexpensive, and easy to use! One cool tactic that doesn't seem to be well-documented: you can create bundles using Shopify's native "Bundles" app, and then offer those as upsells via CartHook.

Store

Clove

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 22, 2024

Adel was so helpful in setting up and testing the app Carthook on my store. Timely, friendly and super helpful. Couldn't recommend highly enough. Thank you!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

The app is user friendly and the customer service is excellent! I love carthook and excited to see the progress

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

I encountered some difficulties with the app installation, but the customer support I received was truly exceptional and quick. Tarik, the product manager, responded promptly to my request for help and worked with his team to pinpoint and resolve the issue during a video call. The overall experience with their customer support was nothing short of outstanding—quick, responsive, and highly impressive. I wholeheartedly recommend this app to any business looking for exceptional support that sets a new standard in customer service excellence. Overall outstanding customer support.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

I had an onboarding call with Tarik S and it was extremely helpful to walk through my existing funnels and optimize them with Tarik. He is knowledgable about the product and I learned that he was a Shopify store owner himself, previously. We have set up a time to check in to see how we are progressing on our shop with Carthook. Would highly recommend this product!

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

Fantastic app. Easy to use. Great support!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

We've tried over almost all upsell apps, and Carthook is hands down the best we've found. The team is continuously improving the app and is highly responsive to feedback from their users. Their 24/7 support is a real lifesaver; they’re always available when needed. After experiencing difficulties with other apps, we were thrilled to see Carthook deliver consistent, positive results. If you're looking for an upsell app that truly works and comes with excellent support, Carthook is a fantastic choice for bigger brands out there.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2024

Very easy to use and works great!! Recommended!

Using app

13 days

Total reviews

19

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Tariq was amazing help to me and my store.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Very helpful with 1-1 onboarding and expert help and advice!

Using app

4 days

Total reviews

7

Average rating

4.6

5 / 5 Share

Aug. 26, 2024

We had a call with product manager Tarik and he helped me to set up our flows perfectly. Excited to use the app.

Store

Pleage

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

Tarik is immensely helpful! Very responsive customer support team when we were unsure about anything, with the option to call rather than use online chat which I really appreciate! Thanks so much for everything

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Adel is great to work with. Very knowledgeable and quickly provided the information we are looking for.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 15, 2024

4 bugs in a row is not coincidence, first couldn't finish to install the app after, it require someone check the app and their support email me to try again a day later. then couldn't add product upsells to the funnel cause app got stuck loading forever, it took a whole afternoon and a technician check my store, then after the funnel was done I test it myself and it says the offer wasn't available (which is false cause the product have stuck) then.. they email me to check again, and now I cant even access to the app cause says 505 server error. used cart hook in 2018 and made 20% extra revenue from $3M. it was so good, its a shame its abandoned and nothing works like it use to be.

Using app

About 20 hours

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 8, 2024

Just had my first support call with product manager, Tarik. He was great, and gave us some great insights on how to optimize our post-order AOV. And we built our first funnel together! Great advice! Made it super easy to get started.

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 8, 2024

This is a new app for me but I have used other apps that do this. I jumped on a call with Sela and he was able to answer my Qs about how to best optimise my upsells, and also shared some great tips on best practice in regards to upselling. I appreciated the offer to look at my funnels in the future if they aren't converting as well as they should be. It's a nice simple app that is very easy to use!

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Just had a chat with Tarik, he was generous enough with his time to help us create a funnel live on the call and gave us some incredible advice for our store. Give this guy a 5x pay rise as soon as possible and protect him at all costs!

Store

Mindee

Using app

32 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 2, 2024

friendly and such a great help made things so easy to understand thank u

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2024

Carthook has gone above and beyond to work with us in ensuring the app is functioning smoothly across all of our stores. Sela provided amazing customer service and took the time to make sure we were satisfied! Top notch customer service!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2024

I had a quick, easy to schedule appointment with Tarik, what a great guy and a terrific app!

Using app

About 2 hours

Total reviews

6

Average rating

5.0