All reviews

Rating Breakdown

  • 5
    86% (72 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    7% (6 ratings)
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5 / 5 Share

Feb. 6, 2024

Platform is easy to use and Carthook support is super helpful and provides great insights on how to test and optimize funnels.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 10, 2023

CartHook is a great app when it comes to product upsells. I like the layout of the portal and the data we pull is very useful. Tina has been so helpful and easy to reach whenever any questions come up.

Store

Bragg

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your generous review! Feedback like this inspires and motivates our team (especially Tina!) to keep improving and providing the best service possible.

5 / 5 Share

May 15, 2023

I did extensive research on upsell apps and CartHook has proven to be the best. They provide the best design and customization we could find. Tina with the support team is always so kind and helpful! We've been using about a year now.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2023

So far it's been great. We started with the larger plan to do some AB testing on offers and once we got the data we needed we downgraded, AB testing was very useful. Customer support is also great, Tina helped out with an issue we were having regarding orders being shipped even though the upselled products weren't being paid for and she was great.

Store

Clutch

Using app

2 months

Total reviews

13

Average rating

4.9

5 / 5 Share

April 3, 2023

Easy to use, very effective and perfectly customisable. Great and quick customer support as well - we've been using the app for over 6 months now and will continue to use it :)

Store

Mask Co

Using app

About 1 year

Total reviews

12

Average rating

4.7

5 / 5 Share

March 24, 2023

So far, they have been really helpful, specifically Tina in caring for our business & getting the upsells to work. She's open to schedule at anytime so we could benchmark success.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2023

This is a great way to create that retail impulse rack-style purchase at checkout on Shopify. Setting it up can be a little tricky at first, but the carthook team has the white-glove approach to ensuring you are utilizing their program to the fullest potential. Highly impressed by their level of personalized assistance. Since implementing and redesigning our funnels we have seen over 100k in sales from this program. Worth it.

Using app

About 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Feb. 27, 2023

The Cart Hook team, specifically, Saso, were very helpful in resolving an issue with had with one of our pages. They were responsive and worked with us and Shopify to solve it quickly.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

CartHook has delivered some nice results for my store by helping increase AOV. Since offers through CartHook are post-purchase, we feel that we can be more aggressive with discounts that we offer. The reason why we feel that we can offer more post purchase, is because it’s clear to the customer that they are only receiving the discount because they’ve already purchased, as opposed to annoying up-sells and pop ups which can leave a bad taste in peoples mouths and even cause them to abandon their orders. The app itself is very good, not glitchy or buggy, and it is well designed. They thought this through in a detailed manner, and provide some thoughtful options which we’ve been taking advantage of. Overall, CartHook is one of the better apps that we’ve added to our store. Our AOV increased, per unit shipping cost has decreased, and we don’t feel like we’re annoying our customers because they’ve already completed their purchase by the time they see the offers. Very good

Store

Biaggi

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

App is working well. Easy to use and analytics are very helpful. Great customer service too! Tina is great and has helped us with ideas on different funnels.

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2022

This app does exactly what it claims to do! Simple set up, no code, and super easy to build custom offers to once a customer has checked out. We have seen loads of extra revenue coming in that would not have been there otherwise since all revenue driven from this app was revenue that would not have been there otherwise and doesn't hurt conversion rate since the offer does not show until a purchase has already been completed. The funnels are super powerful which allow for very tailored offers with if/then statements that determine which offers to show to each particular user. The support and team behind the app has been 10/10 as well, providing various tips and best practices to get the most out of their app. The only downside, which is a Shopify limitation, and not CartHook's fault, is that the offers do not show to users who check out via certain 3rd party payment processors, which means not all of your traffic that fit each funnel will see your offers. This is something I'm hoping Shopify resolves, which would make this app even that much more powerful since a high % of our traffic checks out with Sezzle/Afterpay for example.

Using app

About 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

Oct. 3, 2022

App is working well so far. UI is easy to use, liking the design of the upsells better than some of the competitors. No issues so far.

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 3, 2022

Carthooks support team made our funnels super easy to set up during our trial, quick plug n play. After generating more than our target revenue during the trial period, Carthook is now a staple in our apps and has continued to raise our AOV. A great low-hanging-fruit app to install. Highly recommend.

Using app

4 months

Total reviews

16

Average rating

5.0

5 / 5 Share

Sept. 4, 2022

I like the Carthook app. It's simple and easy to use. We have definitely increased our AOV with use of this app.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 4, 2022

Best post-purchase upsell app available - by far. I'm surprised at how customizable it is for the price I pay for it.

Store

STEEL®

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

Years ago, I heard a marketing guru say, "The best time to ask a customer for more money is right after they've just given you money." CartHook contributes nearly $10K/month worth of additional revenue in upsells -- we generally use a simple message of, "would you like an extra bottle for X% off?" The app is extremely easy to set up and use, and CartHook tech support is very helpful and quick to respond. Highly recommended adding this app to your Shopify!! :)

Using app

6 months

Total reviews

8

Average rating

4.9

Developer Reply

Hi Jigsaw Health, thank you so much for your feedback! What amazing advice from that marketing guru, totally aligns with our vision here at CartHook. Cheers to many more years of additional upsell revenue! - The CartHook Team

5 / 5 Share

Dec. 2, 2021

Amazing app, generates tons of revenue for us. And we even haven't started to optimize, excited to see what we can achieve

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Amazing, thank you for the review! We love Turn Me Royal here at CartHook where your artists turn you and your loved ones into beautiful pieces of royal artwork. What a great gift idea for the holidays!

5 / 5 Share

Dec. 2, 2021

This app is amazing if you want to make money on your website. A perfect way to get up your average order value.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! Increasing AOV and LTV is what we aim for here at CartHook. ProLon® Fast has definitely found the secret to post-purchase success, congrats!

5 / 5 Share

Dec. 1, 2021

We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!

Store

Slabway

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!

5 / 5 Share

Sept. 20, 2021

CartHook has been a great addition to our shop to improve average order value. It's easy and intuitive to set up new post-purchase funnels, and recent feature additions based on tags and collections are a huge plus. It has seamlessly integrated into the fulfillment end of our business, as well. The support team has been responsive, and we look forward to testing out some new deals for our upcoming busy holiday season.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sock Drawer - Thank you so much for your review. We are glad you are seeing increases to your AOV. Feel free to reach out to us with any questions at all!