Post Studio ‑ Social Auto Post

Oct. 27, 2025

This is our company’s first ever Shopify review, and it is disappointing that it has to be a negative one. We are paying for Post Studio’s highest plan at $19.99 per month, yet our issue has been treated as if it does not matter at all. The app worked perfectly for a long time and then suddenly stopped connecting to our Instagram account last week with no warning and no changes on our end. Everything on our side is correctly configured. Our Facebook, Instagram, and Meta Business Suite are fully connected and verified. Meta Support confirmed there are no issues on their end and specifically stated that the problem lies with Post Studio. Since then, we have reached out to Post Studio support multiple times with screenshots, detailed explanations, and full documentation. The responses we received were one-line, copy-paste replies that ignored the details we provided. Some even contained spelling mistakes. We have now waited over 24 hours with no acknowledgment or real update, despite clearly outlining the problem. Shopify Support has now had to intervene directly and contact Post Studio on our behalf to get them to fix this issue, which is unacceptable for a paid service. Shopify has documented everything and escalated it to their App Partner team because Post Studio’s lack of response left us no other option. We have made it clear to Shopify that we still want to continue using the app if it is fixed, but we will not continue paying for a service that does not work and a support team that ignores its customers. If this continues without resolution, our next step will be to work with a reputable tech writer to publish an article detailing this experience and highlighting the negligence we have encountered. We did not want it to come to this because we actually liked this app when it worked. However, at this point it is completely nonfunctional and unsupported. For any business considering this app, please be aware that the support quality is extremely poor, even for paying customers on the highest tier. If the developers are reading this, take this as a wake-up call. Fix this issue properly and start treating your customers with the professionalism they deserve.

Dec. 20, 2024

Another app that promises something that it can't deliver. Chat help was sarcastic and unhelpful. What a waste of time. Do not recommend.

Nov. 30, 2024

Do not use this app!!! WARNING!!!! Impossible to use it, VERY BUGGY app!!!

Oct. 17, 2024

NOT RECOMMENDED. You'll spend a lot of work setting up all your social media sites and then the post that you want to make period now when you inquired a customer support about help they're not going to get back to you right away and then just like a certain vice president that's running for president they're not going to answer your question directly period so this app crops off your product images and a horrible way it might lot off half of it at the top or half at the bottom or half right down vertically period so when it's going to post to story time guess what it's going to look at atrocious you're not only not going to get conversions but it's going to be the other way around people are going to unsubscribe unfriend and unfollow period now to be fair I just sent them another message after I got on the $20 plan a few days ago because I thought well I'm on the free plans so that's why I'm not getting any support I don't make that mistake that I just did period so I got on the $20 plan and asked my question about the cropping for the fourth time and it's going on three days guess what question mark no response period so if I'm going to pay $20 instead of just do a free plan there are plenty of others out there that I can jump into that hopefully won't hurt my conversions and turn away customers at the unsightly cropping of my product images it's horrible period but if you want to keep an open mind and don't mind losing a lot of money and spending a lot of wasted time think go ahead and try this app after a week or two come back and read this review again. This review is voice texted and this company that does not deserve for me to go back and correct everything that The Voice to Text Speech screwed up

Oct. 14, 2024

The idea behind "Post Studio" is interesting, but the automatic translation into German is simply terrible. Many texts are not translated at all, which makes the app completely unusable. You really can't do anything with it.

Oct. 29, 2023

I have a Plan with 5 campaings and can sometimes only create 2-3 campaings altough i have a plan for 5. The support is not helping me, aks for help several days ago.

Sept. 21, 2023

Trash app. Would not connect to anything. Support is no help.

Nov. 28, 2022

In all honesty I cannot beleive all the other reviews. 3 Days I have been waiting for the Dev to sort out wht I cannot add new posts after paying the Upgrade fee. Apparently he is asleep most the time but hoestly shameful experience. Worst app support I ever received and Shopify should be aware.

Nov. 14, 2022

Customer service support simply copies and paste their replies, they won't read your message. The chat says it will take 12 hours for them to respond, so do not rely on them. Also my account got disconnected by itself and theat made my posts fail. I have not been able to use this app for posting at all.

Jan. 7, 2022

BEWARE!! The app permission asks for your store orders information: Edit orders: This includes: draft orders and all order details for the last 60 days. Post Studio - Auto Posting will be able to access personally identifiable information about your customers, including names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents.

Dec. 30, 2021

Don't use this. It does not work! And when you tell them it isn't posting, they come back hateful. Paying for a service, expecting it to work, and loosing revenue from missing post. There are other auto poster companies out there.

Dec. 20, 2021

I find it does not working very well with me. I had encounter a lot of bugs, tried to contact support but what they recommended me is to delete the App and reinstall it. Totally does not work. I linked my previous page and delinked it, it says the limit has reached and require me to go for paid version so that i can link more pages. Could not solve this issue for long time and I have to delete it and move on.

Oct. 14, 2021

One of my account was not connected and keeps showing error. Contacted support many many times via email but got no response at all. I went to the app to chat with them, it has been some days but that simple issue is still not resolved. They seem not to be very willing to help and reply once a day. Disappointed!

Oct. 4, 2021

It is a great app only till you run into issues. The support system is pretty bad. There is no reply to the messages sent. Who would do this to even the paying customers?